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The service is very good. My wife ordered a pineapple juice which did not taste fresh. The staff replaced it with another one without charge. This response is rarely seen in even 5 stars hotel in Vietnam. The breakfast choices are impressive. The room design is very nice and comfortable. Snack and drink are excellent

Stayed in October 2024

The friut in room although refilled everyday but those not eaten were not replaced through out stay and the friut became not fresh enough.

all drinks and snacks in the mini bar are complimentary, sublimed our living experience and feel very welcomed. Also the staff willingness and competant to help booking and communicating with reataurants outside hotel gave me very warm feeling and happiness. The bed facing a big balcony and the sea feel very comfortable

Stayed in October 2024

needs more western food options. like different types of cheese. the roof pool needs bigger menu all pools need sun and rain protection and waterproof cushions

wide choice of food for breakfast and great bakery also large area with plenty of tables. great coffee and service. beautiful hotel.

Stayed in September 2024

We only wish we could stay longer… this was the best resort of our three-week trip to South Korea, Thailand and Vietnam.

This is, hands-down, our favorite resort in Southeast Asia! We love everything about it… the architecture, the staff, the onsite dining, the pools, the room, everything!

Stayed in September 2024

Perfect in every way. Best kids club I ever saw

Stayed in August 2024

New. Great kids club and activities for kids. Nice gym and lots of classes / things to do during the day if you get bored sitting on the beach. Pho Quoc itself doesn’t have loads to do and the hotel only has a couple of restaurants (they do hold special themed evenings / we had omakase at their high end restaurant Oku) so my recommendation is for a stay of a week / this is the perfect amount of time there.

New, clean, we stayed in a two bedroom beach villa which was huge and had a lovely view of the ocean. Some of the terrace pool villas are just behind so given the difference in price and depending on size of your family I would be tempted with one of those too although you get a private butler with the beach villa who was excellent!

Stayed in August 2024

Weather it rained a lot

Fantastic staff and service

Stayed in July 2024

Not staying longer

This is the best hotel in the world. Was planning to stay for 2 nights and it ended on 10. From the service, food, facilities, personal touches, there is nothing better.

Stayed in May 2024

An unintended mishap could have almost ruin my visit on the very first day , but thanks to the staffs, it turned out to be blessing in disguise” or serendipity in the end.

Facilities are brand new and all the staffs are ready to provide better services to the guests.

Stayed in May 2024

Everything

Stayed in May 2024

Nothing!!!!

Everything!!! Most amazing hotel, would fly back to Phu Quoc just to spend 4-5 nights in the hotel and not go anywhere else

Stayed in May 2024

NOTHING. We had an excellent stay with absolutely no complaints

- Every meal was exquisite. Special shout out the Oku restaurant, we want back a 2nd time and had an excellent meal both times - Service was phenomenal. From the front desk, concierge, pool & restaurants , the staff were extremely attentive, helpful and very nice - Room & property were excellent. There was a lot of attention to detail and the property was very spacious and it made us feel like we had a lot of space to ourselves

Stayed in May 2024

Everything. Superb staff.

Stayed in April 2024

Nothing

The best hotel and birthday experience ever!!! All the people who are in the hotel business should come and learn how to become No. 1!!!

Stayed in May 2024

perfect hotel and extraordinary service

Stayed in April 2024

The beach was full of trash, it is not hotel fault as they was cleaning every day, but it is really sad as I prefer sea instead of pool.

New, very well equipped hotel in nice location with beautiful surroundings. Very nice staff, paying attention on all details to make guests happy. The best ever kids club. Definitely can highly recommend.

Stayed in April 2024

Only thing would be we wished there was a better spot we could have snorkelled around when we were on the catamaran.

Our favourite resort we have been to. The service, amenities and the room was very well thought out. The list of available amenities as well as things to borrow was endless. Communication via WhatsApp made everything very easy for whatever we needed. There was no shortage of pools and areas to relax. The buffet was incredible, had the best warm mini croissants! And I could eat the noodle soups everyday! We also went on the resort catamaran which was an amazing experience. The bed was extremely comfortable. The decor and bathroom was also perfect. We did not want to leave!

Stayed in March 2024

Best hotel I’ve ever stayed at - they have thought of everything.

Stayed in March 2024

Nothing at all

Everything unbelievable and the staff are amazing

Stayed in February 2024

The way the beds were reserved with towels each morning and no one sitting on them for hours. This should be more strict. Also the English of the staff I would have expected to be better in a 5 star resort, there were a lot of mix ups ordering.

Exceptional breakfast, the best I have ever had in any hotel. The rooms are really modern and comfortable as is the whole property. The rooftop pools were great and also the amenities. Management were very present and ensured we had a great stay.

Stayed in January 2024

The overpriced spa. Although the spa was great it wasn’t $535/person great. The food was fine but a bit over priced as well.

Our room was amazing! Thien, Katrina, Long, and Sharks to name a few were all wonderful. The food was delicious! Everything was very high class. The property is covered with great greenery. This is a must if visiting Vietnam. We loved finding the hidden Bar Jade!

Stayed in February 2024

Amazing property, stunning beach front location, wonderful staff.

Stayed in January 2024

Amazing resort with new, clean and spacious rooms. Very kind and available staff. Delicious food at breakfast.

Stayed in December 2023

I’ve been traveling to many amazing places with great hotels and exceptional services, but the Regent Phu Quoc is definitely among the best i’ve ever been. Congratulations to the management for the impeccable service the entire staff is providing at every contact point with their guests. Hats down for what they have accomplished. I am a very demanding customer and i don’t give out praise lightly, but the people at Regent Phu Quoc fully deserve it.

Stayed in December 2023