Pre informed of request does not help to facilitate a better stay , not organise well on the check in. 1.Provide a room with house keeping still going on 2. Agreed to wait for the room to be ready from house keeping, the next moment was different room.

Stayed in June 2024

The room we stayed in had a view over the river and city, but no one told us of the road below has traffic 24/7, that is bumper to bumper traffic and motor cycles moving at snail pace beeping horns and the fumes rising up- yes 4 lanes each way 24/7, interesting watching pedestrians battling traffic to cross road in that section - braver than we were. Also no one told us about the gigantic enormous advertising screen directly across from our window, needless to say curtains had to be fully closed as not to let a slither of light through from the advertising video screen- yes it displays 24/7. One would have thought for a five star hotel someone at the front desk should have mentioned these major draw backs. Hence one does not find out the major draw backs until the night has passed. Then the shine has worn off the old French colonial hotel.

Property had changed since last time we stayed, lovely deco, porter was exceptional service. For a five star hotel check-in experience was below average, there was no explanation of what was available in hotel or about our room. Did not feel personal service.

Stayed in June 2024

The aircon is quite old and not fresh air. They should clean it more often or do replacement with new aircons

The customer service is awesome. The first room they assigned to me that was smelly and they proposed to change me the better room immediately without any further charges. The dining in the room was awesome. Foods are amazing and tasty. We had a lovely day there.

Stayed in June 2024

Nothing stands out actually

Rooms are nice

Stayed in June 2024

Breakfast was just alright but good anyway

Location was perfect, great view to the river . Room and bathroom was spacious, comfy bed, Staff was super friendly and helpful. Spa and pool was very good.

Stayed in May 2024

The noise from the events on the river.

The room had a panoramic view of the Saigon River and the motor traffic. The breakfast was excellent. The staff members were friendly and helpful. We shall return.

Stayed in June 2024

Check in was underwhelming, told to sit over in the chairs where there was a welcome drink waiting on the table. Not given a welcome talk or map of the area. We ordered room service and the meal was not very nice at all.

The hotel seems very grand and spectacular when you walk in but after staying in smaller boutique hotels it just lacked personality and that intimate feel. Location was on a very busy corner not that you could hear any noise once inside, still walkable to tourist locations. The rooms were huge but soulless. The pool was situated in the middle which gave a more indoor feel, and it was a little strange to walk through the spa reception to get to it.

Stayed in June 2024

No city view as expected. Room number is 444 that I don’t like the most.

Quite big room.

Stayed in June 2024

Location is fabulous, overlooking the Saigon River. Brilliant base for exploring. Beautiful, cool and calm in this hot, chaotic city.,

Stayed in March 2024

Everything fab

Fabulous colonial hotel with period features and lots of marble. Fab breakfast and roof bar. Courtyard swimming pool with character

Stayed in May 2024

The pool was much smaller than I expected.

Liked view of river day and night. Loved the sumptuous breakfast buffet and the bar at night. It was very large and you could sit overlooking the river (open air) - high up (forget which floor exactly). The band our night were incredible so we stayed far longer than we were going to. The reception area is gorgeous and all the uniforms of the exceptionally friendly and helpful staff are super stylish. The area is wonderful...a walk away from so many lovely and unique shops and restaurants and bars etc etc. The multitude of motorbikes on the road outside is a spectacle to witness. We loved our stay.

Stayed in May 2024

It was quite expensive - room, drinks and food. But the rooftop locations did make up for this.

Good location. Close to local bars and restaurants. Also close to the ferry services along the Saigon River. Great views from the balcony of the river. Two rooftop bars. The M Bar is the better one. Perfect spot to watch the fireworks for the start of the river festival.

Stayed in June 2024

A bit dated and staff not so personable,

Central location in district one

Stayed in March 2024

Great expectations were disappointed by the fact that the hotel is tired. The bathroom needed revamping and the room offered was basic for 5*. Breakfast average for 5*. River room was noisy. Traffic / Construction. Expensive for Vietnam. Snacks in the bar were average.

Staff are amazing and very helpful. Location superb. Ambience delightful.

Stayed in May 2024

Breeze bar closing at 10pm seemed early

Staff, room, a/c and wifi

Stayed in May 2024

Great choice of breakfast

Stayed in March 2024

We splurged and got a suite here and it wasn’t worth it. The room didn’t match the photos on booking.com and the layout just didn’t work and wasn’t comfortable. The room service and rooftop bar charges are astronomical.

The staff are incredible. Old world luxury service. The rooftop bar has a great view. The location is great for luxury shopping and dining

Stayed in May 2024

Can’t think of anything to improve it!

Breakfast was fantastic really really good. The hotel was beautiful. It was historic. The rooms were very comfortable. Air-conditioning worked great the people were very, very nice that worked there at the hotel.. One of the best things about our trip to Vietnam was that hotel.

Stayed in April 2024

Lovely historic hotel; wonderful staff; nice pool; great breakfast

Stayed in May 2024

Very expensive roof top bar compared to other roof top bars we visited

Beautiful old hotel

Stayed in May 2024

None

I loved the lobby with all the stain glasses and it’s historic look. The room very spacious and the bed very comfortable. Services and breakfast excellent. The sky bar is awesome. Staff are trustworthy.

Stayed in April 2024

The view from our room was quite unpleasant considering that we paid $300 per night, this rate was too high.

Beautiful heritage building

Stayed in May 2024

👍

Stayed in April 2024

My home away from home - the perfect hotel in HCMC for me. Will definitely return again ))

Stayed in May 2024