The owner is the most friendly person I have met in my journey through Vietnam. He was so useful and was very kind and made sure we had a great stay. He also upgraded our room free of charge. Also in a great location in the old quarter

Stayed in June 2024

We loved everything the value for money was good

We stayed in this hotel located in the center of Hanoi who is really easy to access at every places. The owners are really friendly people and helpful. Thomas the owner is tour officer, so he speak a really good english. We booked a cruise trip for Halong bay and a day in ninh binh at good price with him he recommended to us a really good company which is really safe and friendly.If you already booked a trip online you should known that they are working as factories and the customer are treated sometimes really bad in that case we were really happy to booked with Thomas who select only the professional company witch is respecting the customer. I recommend 100% for the professionalism of the owners.

Stayed in June 2024

Owner Thomas is the best host! So friendly, welcoming, and helpful - not only did he make fantastic recommendations for our stay but also arranged transport for us to Ha Long at short notice. He upgraded our room on arrival!

Stayed in June 2024

Nothing

Very convenient

Stayed in June 2024

None

Manager is so helpful and friendly! Even we were back late after walking street time, he still waited us to open the door! And location is quite good for food, shopping also

Stayed in June 2024

Kindest staff out of all the places I stayed in Vietnam! Really friendly, warm and communicative - Thomas in particular was such a nice person to chat with. Good sized rooms aswell, and the location is ideal, 1 minute walk from the old quarter.

Stayed in May 2024

Great location, clean room, and very friendly and helpful manager Thomas.

Stayed in May 2024

The only thing I could possibly moan about was the shower, you can adjust it so you need to stand up and move around but apart from that everything was great.

Property was clean and spacious, no issues with anything and was happy with our room.

Stayed in May 2024

Some of the fixtures and fittings are getting a little tired and need some TLC. Would be nice to have some splash control for the shower over the bath to avoid soaking the whole bathroom. Under the bed needs a clean.

Good sized room, quiet and efficient AC, Thomas was very friendly and helpful. Nice to have the room serviced each day.

Stayed in May 2024

Thomas was super helpful with booking tours and making sure we had everything. A very welcoming environment!

Stayed in May 2024

Room could've been cleaner and brighter. Still a good value though! Still a good value though!

Hanoi Moonlight Hotel was awesome! Thomas, the owner, is the best - super friendly and helpful. Right in the center of everything.

Stayed in April 2024

Nothing

Thomas is great, can't do enough for you and is always smiling. Nice quiet hotel short walk to the attractions. Cheap and big room

Stayed in May 2024

Nothing, everything is fine

The location is perfect, just in middle of the old town. Rooms are spacious, well equipped and clean. Owner of the hostel is probably the most friendly host I ever encountered on my trips. We used this hotel as a base for visiting other parts of Northern Vietnam. I highly recommend this place!

Stayed in May 2024

Thomas and the other staff were very friendly, welcoming, and helpful! Definitely recommend based on how lovely they were. Room was very clean and great value for money

Stayed in May 2024

Thomas is great. He is good in english too. Place is bigZ The place is very accessible.

Stayed in May 2024

Very friendly and helpful owner and staff. Perfect location if you plan to stay at the Old Quarter in Hanoi.

Stayed in May 2024

I had a wonderfully relaxing time at this cute hotel! Thomas who works there is extremely friendly, communicates perfectly in English and has accommodated me with every little thing I needed - from arranging my airport pick up, to helping me with my heavy luggage up the stairs in the middle of the night, to sorting my internet SIM, lending me travel guides and giving great restaurant recommendations. The hotel location is ideal - within walking distance of everything in the Old Quarter, but on a slightly quieter street - so my stay was really peaceful and convenient. It is also very close to a grocery store that is open 24h and to some culinary highlights of the area (including the popular Banh Mi 25). You can buy water, local SIM cards and book day trips directly from the reception. I am really grateful to Thomas and the rest of the staff for making me feel so welcome and looked out for on my solo trip to Hanoi. I will definitely be choosing this accommodation again the next time I visit!

Stayed in May 2024

Saw a few small ants in the room (wasn’t really a problem).

Good location. The room felt spacious. The bathroom has a small window (in windowless room), which makes things much better in terms of light / ventilation. The front desk (maybe he’s the owner?) seemed very friendly and would chat freely if you’re into that sort of social engagement. While booking I was a bit hesitant of location (it’s sort of on the side of old quarter), but that wasn’t an issue at all. It’s nice busy streets with blooming trees.

Stayed in May 2024

Thomas is wonderful, such a nice guy. The rooms are clean, nicely decorated and the A/C is great. I really recommend staying here. We liked it soo much we booked back in twice.

Stayed in April 2024

Thomas the host!! Was super helpful the whole time and helped us book our tour to Sa Pa too!

Stayed in April 2024

The staff is very friendly and helpful. They gave good tips about local restaurants etc. You can also book different tours from them. The location is just perfect in the old quarter close to the main attractions eg. Train street, beer street, Ho Chi Min Mausoleum etc. The room was spacious and clean and the AC was very good. Wifi worked very well and was fast. Good value for money.

Stayed in April 2024

Absolutely loved staying here. Thomas who runs the hotel is one of the most genuine people you could ever meet. As a solo female traveller I felt so at home and safe here. Rooms are comfortable and clean and it's right by the night market, and main restaurants/cafes etc. I was able to walk everywhere comfortably. Thomas went above and beyond and always made sure I was looked after. He also booked all my trips for me so all I had to do was show up! Such a lovely family run place!

Stayed in April 2024

Nothing

Very kind staff

Stayed in April 2024

Very good location. The room was clean, quiet, comfortable bed (soft mattress).

Stayed in March 2024