Tuyen Lam Lake, Zone VII.2, Da Lat, Vietnam
#308 of 574 hotels in Da Lat
Guests' ChoiceBased on 124 hotel reviews
8.1Cleanliness
8.4
Comfort
8.5
Location
8.4
Facilities
8.1
Staff
8.7
Value for money
8.0
Free WiFi
8.1
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End of dialog contentReviewed: 5 August 2024
Anton
RussiaOur recent stay at this hotel was a mixed experience. While the architecture and the stunning lakeside location surrounded by pine trees were truly impressive, the service left much to be desired. ### Pros: 1. **Beautiful Architecture:** The hotel's design is aesthetically pleasing and well thought out. 2. **Scenic Location:** The hotel is situated by a picturesque lake, offering serene views and a tranquil environment. ### Cons: 1. **Poor Service:** The staff seemed indifferent and at times, it felt as though guests were an inconvenience to them. 2. **Terrible Buggy Service:** The buggy service was the worst I've encountered in Vietnam. Waiting times ranged from 10-15 minutes, and sometimes the buggies didn't arrive at all. 3. **Unavailable Activities:** The advertised activities such as archery, boating, and fishing were not operational. We were told that the boats were fully booked, yet we spent an hour by the dock and saw no one using them. In conclusion, while the hotel has a lot of potential with its beautiful setting and architecture, the poor service and lack of available activities greatly detracted from our experience. Improvements in these areas could make this hotel a top-notch destination.
Stayed in August 2024
Reviewed: 12 July 2024
May
SingaporeThe resort had only one restaurant and the food is not value for money. And the food is not even of very good quality, so we ended up going out to eat, and that involved calling a taxi to go everywhere else.
The surroundings were well kept and clean. It's easy to find a quiet spot to enjoy the silence. The staff were very helpful too.
Stayed in July 2024
Reviewed: 6 June 2024
Jeanette
AustraliaA swimming pool would be good if a little heated and spa bath heated annex full to bed able to use.
Great location on the lake surrounded by forest. Very nice spa and pool. Awesome breakfast and restaurant. Also a good activity for kayaking.
Stayed in June 2024
Reviewed: 12 May 2024
Aleksandr
IndonesiaNothing
Great place. Incredible beauty all around. You feel like you’re in Europe, and not in Asia - there are pine trees everywhere, a lake, peacocks walking around the area.
Stayed in March 2024
Reviewed: 26 April 2024
Yin
MalaysiaThe location of this hotel is certainly not easy to get to. The roads leading there can be dark and tad bit dangerous for tourist to drive to. It is located bit far from central so the travel out for food and other things can be a bit of a hassle without a car.
The whole aesthetic of the hotel was peaceful, grand and serene. It have well manicured gardens filled with assorted flowers that are photo worthy. The breakfast buffet was great with a variety of local and western food. Coffee is made upon order and it was delicious! The staff were all friendly and helpful with any of our request.
Stayed in April 2024
Reviewed: 9 April 2024
Dany
CanadaOur couch was dirty
Really felt like a 5 star
Stayed in April 2024
Reviewed: 16 February 2024
Vinh
VietnamThe coffee machine has been broken during my stay. Dinner has limited choices, except the special offers for Tet season which we found the portion is too much in terms of food and price for a dinner. The swimming pool has no warm water anymore as a few years ago. I received an email from the Hotel manager informing that there would be a "mandatory" Gala Diner at a price of VND850,000/pax. I replied to them saying that I do not want to pay for anything "mandatory" and would be happy to consider joining the event if it is optional. Receiving my reply (via booking.com), the hotel kept silent since then without saying a word. They even did not mention the Gala Diner at the reception when we checked-in. I expected they would send us some apologies or some explanation but it seems that the hotel is not as "professional" as I expected.
We have stayed at Edensee a few years ago and wanted to go back again this lunar new year. Breakfast has plenty of choices and foods are pretty good. Landscape is very beautiful and well maintained. Staff is friendly (in particular Mr. Duc, the driver). The Sakura Festival, offered free to guests, is very interesting and a good initiative (staff at the event is very friendly and helpful).
Stayed in February 2024
Reviewed: 8 February 2024
Hilik
IsraelFar from town though you get shuttle buses couple of times a day. Its not an issue.
The location of the hotel is one of the best I seen. In the woods next to the lake. Loved it. Room was big, decent and spacious. The hotel restaurant is not cheap but they make good food. For a couple or a family retreat it’s amazing.
Stayed in February 2024
Reviewed: 30 January 2024
Alessandra
United KingdomStaff spoke little English and struggle to help with requests.
Fantastic room. Fantastic location. Relaxing heaven.
Stayed in January 2024
Reviewed: 5 January 2024
Mark
VietnamSome aspects looked a bit run down. The game room toys were mostly broken, the pool tables only had 1 white ball between them. The swimming pool was freezing and unusable. The shower in our bedroom didn't drain properly until I removed the drain cover.
The views and the location near the lake were spectacular. Breakfast was very good quality. The staff were generally helpful and supportive.
Stayed in January 2024
Reviewed: 22 December 2023
Ryan
United KingdomNo aircon in room.
Very serene location, room was excellent. Staff friendly and helpful. Restaurant food was tasty.
Stayed in December 2023
Reviewed: 28 October 2023
Thilaga
SingaporeBetter room service as no restaurant at resort.
Nice ambience. Location is nice but far away from city and restaurants.
Stayed in October 2023
Reviewed: 12 October 2023
Jennifer
VietnamThere is no airconditioner in the whole hotel !! Warm in the room during the day . Feel uncomfortable !!! Open windows all days long and sometimes mosquitos get in your rooms.
The resort located near a beautiful Tuyen Lam lakes.
Stayed in October 2023
Reviewed: 15 August 2023
Joe
NetherlandsBeautiful, stylish and quiet remote location at mountain lakeside within only 20 minutes from DaLat center. Helpful staff, good kitchen.
Stayed in August 2023
Reviewed: 15 August 2023
Lay
MalaysiaToo far from main building and lobby. Isolated
The lake and the surrounding. The ample choice of breakfast buffet
Stayed in August 2023
Reviewed: 12 August 2023
Lee
SingaporeExpected of 5☆ Could have more entertainment like a music lounge or activities. Spa atmospheres could have been more like spa with light music and aroma smell.
Comfortable junior suite , good view and fire place surrounding and cool weather! Breakfast was excellant with good choices and spread Restaurant serve good portion of food.There are few dishes that is so good. Like the prawn porridge n stir fry mustard Free 3 times scheduled shuttle to town and lake Buggy ride to your room.Massive land good for strolling and exercises. Kayak , Swan peddle, archery one complimentary activity. Greenary n flowers surounding with sight of deers and peacocks very close to nature.
Stayed in August 2023
Reviewed: 30 July 2023
Sock
SingaporeBuildings need more maintenance
Near lake so good for a stroll
Stayed in July 2023
Reviewed: 26 June 2023
Bao
Vietnam* Should be consistent in booking info commited. I booked a double bed for a family of 2 adult and a 3-yr toddler, appeared to stay in twin bed room instead. Asked for rearrangement and some guys showed up to move these two bed closer together, which caused my back-ache due to the uneven bed surface at the middle area where two bed met. * this is not something I don't like but something you should be aware that the resort sits deep in the Tuyen Lam Lake area, which is very far away from city center (took us 30 mins to drive). But it perfectly fits our expectation to stay in such remote area. * room facility is a bit aged but in good condition. No complaint.
*Scenic landscaping and tranquil hidden place to get away from urban air *Caring and helpful onsite staff *This is a large place, but good thing is they have 24/7 electric suttle car to take you around within the resort. Just a call and they will come to your room. *Love the daily suttle van taking us back and forth between the resort and city area *Restaurant menu is not too fastastic but covers most of the must-try local dishes in Da Lat.
Stayed in May 2023
Reviewed: 25 June 2023
Lục
VietnamBed sheet and pillows smelly, they have not changed new one, smelly, we tried to use but can not stand its smell then I have called to ask for pillows cover changed at 23:00. The bathtub still have dirt and hair left. I have cleaned myse before used. Anyway the bed and bathtub look clean but it’s not clean at all.
The place stay inside the pine trees forest, fresh and very quiet, many groups of guests, very crowded but people very polite and gentle, no messing, receptionist organized well for everyone to check in and out.
Stayed in June 2023
Reviewed: 20 June 2023
Cam
Vietnamold facilities, far from the center
helpful staff, surroundings are relaxing, good breakfast
Stayed in June 2023
Reviewed: 19 June 2023
Surajit
VietnamReceptionist can be more customer friendly
Location, ambience, food was excellent
Stayed in June 2023
Reviewed: 10 June 2023
Najjemba
Vietnamthe jacuzzi is out of service and I was given a different room from what I had booked
the staff are very friendly and helpful
Stayed in June 2023
Reviewed: 27 May 2023
Chris
AustraliaOur stay could have been longer. There could also be more options for times for the courtesy shuttle into Dalat.
Great stay. Our room was HUGE, recently fully refurbished, bathroom was like new. Health facility equipment was also brand new and extensive. Dining room was well laid out and breakfast was very good each day.
Stayed in May 2023
Reviewed: 2 May 2023
Myra
Vietnamthere are very limited choices in the breakfast buffet.
The room is very spacious & the bed is comfortable , the area is very nature ,
Stayed in May 2023
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