173 Hang Bong Street, Hoan Kiem, Hanoi, Vietnam
#203 of 891 hotels in Hanoi
Guests' ChoiceBased on 120 hotel reviews
8.9Cleanliness
8.9
Comfort
9.0
Location
9.5
Facilities
8.6
Staff
9.5
Value for money
8.8
Free Wifi
9.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: February 4, 2024
Angharad
New ZealandProperty did not smell clean. Our door initially wouldn’t close so stayed unlocked for hours very late at night.
Good location
Stayed in February 2024
Reviewed: January 30, 2024
Richard
New ZealandOur travel company asked for an upgraded room for our second stay, however we were not made aware of this while the manager showed us a standard room and asked if it was adequate to which we agreed. We were not invited to inspect the upgraded room thus the choice was not entirely honest. The room safe was inoperative. The bathroom towels were not up to standard being worn and becoming threadbare. Signage in the hotel was dated revealing previous generations of hotel ownership and branding. The bathroom is very cramped, though adequate ; the shower is terrific !
Excellent location central to a number of features of the Old Town Hanoi. There were any number of good restaurants in the locality easy to access and well priced. Seems to be more awareness of pedestrian crossings and awareness of traffic lights, make crossing roads much safer. Rooms were serviced daily and were quiet and warm ; a nice haven after a day out. Good breakfasts were served with juice and fruits of the season. However the coffee was not really up to standard for Vietnamese coffee. Staff were always friendly and very very helpful
Stayed in January 2024
Reviewed: January 20, 2024
Ken
AustraliaThe hotel is old and confined The family room with two double beds was small with little room to move. The bathroom was very old with visual signs of mould and water stains. The bathroom tiles and silicone have been painted over to cover the mould.
Great location in the Hanoi old quarter. However, the hotel is old and confined The family room with two double beds was small with little room to move. The bathroom was very old with visual signs of mould and water stains. The bathroom tiles and silicone have been painted over to cover the mould.
Stayed in January 2024
Reviewed: January 19, 2024
Petra
United KingdomGreat location and very friendly and attentive staff.
Stayed in January 2024
Reviewed: December 27, 2023
Avinash
United KingdomThe hotel itself was not up to the expectation. The pics on booking.com looked amazing but in reality the hotel and the room seemed quite old, and in need of maintenance.
Exceptional service. All the staff were super helpful and the location is quite central too.
Stayed in December 2023
Reviewed: December 21, 2023
Lucie
CanadaOur room wasn't properly ready and cleaned when we arrived at 4 am. There were garbage under the bed that was left behind by previous guests, and there was a sticky liquid on the night table from previous guests. Faucets handles could use some cleaning/ polishing. It is full of soap scum. No bath soap or body wash in shower. We had to use shampoo to wash ourselves on first night. The shower pipe is leaking. It could use some fixing We pointed out the sticky liquid and missing soap to housekeeping the next morning and were rectified. On our last day before checking out, I asked housekeeping for a bottle of water to take along with us. They said No.
Richie was helpful and responded to all our questions and requests before arrival. Our flight was delayed an hour; the airport pick up and staff waited for us patiently, which we really appreciated. Breakfast selection was very good.
Stayed in December 2023
Reviewed: June 18, 2024
James
AustraliaThere are no comments available for this review
Stayed in May 2024
Reviewed: May 24, 2024
Anthony
AustraliaThere are no comments available for this review
Stayed in May 2024
Reviewed: May 3, 2024
Patrick
AustraliaThere are no comments available for this review
Stayed in April 2024
Reviewed: April 13, 2024
Matt
AustraliaThere are no comments available for this review
Stayed in March 2024
Reviewed: April 10, 2024
Matt
AustraliaThere are no comments available for this review
Stayed in April 2024
Reviewed: April 8, 2024
Katie
AustraliaThere are no comments available for this review
Stayed in April 2024
Reviewed: March 25, 2024
Thi
VietnamThere are no comments available for this review
Stayed in March 2024
Reviewed: March 14, 2024
Maciej
IrelandThere are no comments available for this review
Stayed in March 2024
Reviewed: February 13, 2024
Maria
VietnamThere are no comments available for this review
Stayed in February 2024
Reviewed: February 6, 2024
Duc-duy
FranceThere are no comments available for this review
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Reviewed: February 6, 2024
Zhang
ChinaThere are no comments available for this review
Stayed in February 2024
Reviewed: February 6, 2024
Charlotte
United KingdomThere are no comments available for this review
Stayed in February 2024
Reviewed: February 3, 2024
Paul
SwitzerlandThere are no comments available for this review
Stayed in February 2024
Reviewed: February 3, 2024
Peter
United KingdomThere are no comments available for this review
Stayed in January 2024
Reviewed: February 2, 2024
Romain
FranceThere are no comments available for this review
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Reviewed: February 1, 2024
Mehmet
TurkeyThere are no comments available for this review
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ArgentinaThere are no comments available for this review
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Reviewed: January 29, 2024
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SpainThere are no comments available for this review
Stayed in January 2024
Reviewed: January 20, 2024
Hai
AustraliaThere are no comments available for this review
Stayed in January 2024
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