En Familia Esq Av Italia, Aidy Grill, 20100 Punta del Este, Uruguay
#73 of 79 hotels in Punta del Este
Guests' ChoiceBased on 64 hotel reviews
6.9Cleanliness
7.1
Comfort
7.0
Location
8.7
Facilities
6.7
Staff
8.4
Value for money
7.4
Free Wifi
7.0
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: March 12, 2024
Cheryl
United States of AmericaCurtains on window don’t close, they are sheer and I’m sure the neighbors can see in! Old sheets.
Breakfast was good: eggs, fresh fruit, good coffee, yogurt, etc. Pool was nice, heated. Staff friendly and helpful. Construction noise starts at 7am, music downstairs stopped abt 9-10pm. Very tolerable noise levels. Wi-if worked well. The room was basic, had a refrigerator, bed decent. Really all I needed.
Stayed in March 2024
Reviewed: February 22, 2024
Merel
NetherlandsThe fact that there was a construction site right next to our window and they started working quite loudly early in the morning
The breakfast was lovely, as was the fact that there was a pool and we got clean towels both days. Close to the beach and bus terminal too (walking distance).
Stayed in February 2024
Reviewed: February 2, 2024
Santiago
ArgentinaLocation
Stayed in January 2024
Reviewed: January 8, 2024
Isiboé
Uruguayroom= don't clean enough bathroom with dirty pipe They did not replenish hygiene items dampness on the walls
pool= excellent breakfasts = excellente
Stayed in January 2024
Reviewed: March 19, 2023
Gustavo
Uruguaymobiliario
desayuno
Stayed in March 2023
Reviewed: February 14, 2023
Jaswanth
IndiaBathroom is not good as per flushing system
Breakfast, pool, environment and surroundings
Stayed in February 2023
Reviewed: January 13, 2023
Judith
Uruguaythe room had no fridge the painting of the room was coming off and the ceiling of the bathroom was black with moist.
location and breakfast
Stayed in December 2022
Reviewed: December 27, 2022
Emmanuel
UruguayThe internet connection is the only reason why I'm not giving the hotel a full rating, apart from that, it's a nice place.
The location was great, the breakfast was nice and the staffs were really lovely. The hotel was almost perfect
Stayed in December 2022
Reviewed: December 12, 2022
José
Costa RicaHave been trying to receive the receipt for my stay since it is required by my employer and has been impossible. Very poor customer support. Unfortunately, they waited until after I paid to tell me that it would be mailed, but so far has not been true and responses from the staff are non existent.
Price
Stayed in November 2022
Reviewed: December 4, 2022
Albert
PhilippinesThe entire bathroom floor gets wet when you take a shower as there are no shower curtains. Extra care should be observed in dealing with slippery floors.
The facilities' cleanliness is maintained so well. And the hotel staff were so accommodating and friendly. The value for money is reasonable.
Stayed in December 2022
Reviewed: December 4, 2022
Malcolm
KenyaClean towels not provided, basic breakfast, room not cleaned very often, broken toilet seat, small shower, squeaky fan, dirty windows, cracking paint, dangly wires, poor selection of tv channels.
Good value for money, has pool and breakfast, well located not far from Conference Centre and the peninsula
Stayed in December 2022
Reviewed: March 27, 2022
Andrew
Uruguaybasic accommodation. very clean and comfortable. great location. friendly staff - some spoke good English.
Stayed in March 2022
Reviewed: March 7, 2022
Magdalena
UruguayLate checkout
I though the the room would have a TV and a fridge but it did not. I was quite disappointed but that.
Stayed in March 2022
Reviewed: December 26, 2021
Henrique
BrazilThe breakfast was really poor
Stayed in December 2021
Reviewed: October 11, 2021
Ariel
Uruguaythe room was in a bad shape, humidity and the furniture even worst. The room and the furniture shape, it was really bad.
The location was really near to all the services and mos interesting places of the city.
Stayed in October 2021
Reviewed: March 9, 2024
Marcin
United KingdomWe were asked to pay to enter the room before check-in time, even if it was empty... I know.. but some hotels allow it.. Breakfast is very poor, but the condition of the room is unacceptable.. it does not deserve to be called hotel.. we were in hostels with better service and quality, please improve
Nothing
Stayed in March 2024
Reviewed: November 13, 2023
Eduardo
United States of AmericaThe bedsheets was with hair, there was no hairdryer in the bathroom, then the walls, ceiling, and furniture were all falling apart. The pool had green fungus; it was disgusting. They had a dog in the kitchen area where they would prepare breakfast. The playground was broken. The photos shown on booking.com have nothing to do with reality. Be aware when booking this property.
The only thing they had was a friendly a staff and a microwave in which you can heat up your food.
Stayed in November 2023
Reviewed: February 28, 2023
Daniel
United States of AmericaThe property needs deep maintenance. Initially they assigned a room to us where the TV doesn't work because the convert box has been removed. When I mentioned it, they move us to an inferior room where: The refrigerator was not connected because their plug type was different than the wall outlet type. When I mentioned this situation, they change the refrigerator that apparently works but, in the morning, I discovered that my beverages were not cold. In that moment I discovered that some of the wall outlets doesn't have power. Also, the air conditioner has the diffusor broken and water drops from it permanently. Some closet's hinges are broken. But the worst is a bud smell that coming from the restroom sink due to the absence of the sink elbow. Please use some of the profit you got from the expensive rate you charge to do a deep maintenance of the rooms.!!
Pool, location and bredfast -in decrescent order- are the only remarkable items of this hotel. Pool, despite the near yaccusi was not operational Location is near everything in Punta del Este and Maldonado. Bredfast is OK despite the dining room is not.
Stayed in February 2023
Reviewed: February 26, 2023
Natalia
RussiaThe room itself is small, old. The worst part was the bathroom though - no curtain or anything to protect the bathtub from the water and mold all over the ceiling. Very unhealthy and disgusting to be in the bathroom.
Breakfast was alright
Stayed in December 2022
Reviewed: February 15, 2023
Guilherme
BrazilThe location is really good, between the two beachs of Punta. The bedroom and bathroom are clean and good. The breakfast is also good. The staff is nice too.
Stayed in February 2023
Reviewed: February 8, 2023
Klara
Sloveniathey should fix the broken furniture
nice staff, good breakfast, good location, daily house-keeping and fresh towels
Stayed in February 2023
Reviewed: January 27, 2023
Igor
United Kingdombalcony was the big bonus
location location location
Stayed in January 2023
Reviewed: January 9, 2023
Valentina
Uruguaywe had an office outside our door. the double bed was two beds together and both of them with some bed legs broken, so we had both bed crooked.
the location
Stayed in January 2023
Reviewed: December 19, 2022
Audric
United KingdomNot sure what the rooms are like on floor 1 and above, but the rooms (10, 6 and 4) on the ground level are horrendous. Was originally given room 10, but asked to be moved as the stench of humidity and chlorine were too much for me. As a result, I saw rooms 6 and 4, and remained in the latter. The issue of humidity persisted in room 4, as if there's (been) a water leak at some point.. The wallpaper rubs off white colour when you touch it. Furniture is in a miserable condition: terrace chairs about to fall apart; the legs of the bed literally came off after lying in bed; open the cupboard and there's a gigantic hole with cables dangling out from it inside; towels no longer have seams, so as soon you pulll just a little, they tear apart; the bed, a sinkhole, which made for the worst sleep on this trip! The rooms were not even clean properly, especially not the bathrooms.. looking too close revealed more dirt than I felt comfortable with. And then there's the insect party: dozens of sowbugs make their way into the room at night, so best not to turn the light on. What's more, no internet in the rooms inspite of the router in front of room no 4. WiFi only works in the (uncomfortable) lobby. The hotel certainly isn't the most expensive one (50 USD/night) but this was an absolute mess.
The (evening) staff are lovely, super friendly, kind and very accommodating. Breakfast was OK to get the day started, though very limited and basically consists only of bread.
Stayed in December 2022
Showing 1 - 25
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