18 Cinema Drive, York, PA 17402, United States
#21 of 28 hotels in York
Guests' ChoiceBased on 171 hotel reviews
6.8Cleanliness
7.4
Comfort
7.5
Location
8.1
Facilities
7.0
Staff
8.0
Value for money
6.9
Free WiFi
6.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 15 September 2024
Thomas
United StatesThe room was not clean. It was dusty and the air conditioner was stuck on freeze. We had to put a towel over the vent. We tried everything.
This location is in a quiet area while also accessible to 1-2 miles down the road for shopping and restaurants.
Stayed in September 2024
Reviewed: 6 September 2024
Allisyn
United StatesThe jetted tub was small and the spa was closed down
The room, breakfast, and cleanliness were great!
Stayed in September 2024
Reviewed: 3 September 2024
Christine
United StatesNot enough fresh fruit at breakfast. All the hot food was from frozen food. No egg or waffle maker. The food table was dirty. The front desk person was responsible for cleaning the breakfast area. No one threw out our trash in our room. Used bathroom towels weren't all removed. We used the sofa bed. No sheets or pillows for the sofa bed in the room. I had to walk down to the front desk to get the stuff for the bed. That should be in the room and ready for use. Room keys stopped working the second day. I went to the front desk to replace and no one was there for at least 10 minutes. They were helping a guest in their room. Should have 2 people on duty during day time. Recommend you keep people with pets on first floor. We had a dog next to us barking and crying for over an hour. If front desk could hear it they can address with the guest.
There was a variety of choice at breakfast. Liked the room refrigerator. The employee who checked us in was Water pressure in room was good. Water temperature in pool was good also. Staff was friendly. The desk employee trying to help us find places to go when we asked what was nearby to do.
Stayed in August 2024
Reviewed: 27 May 2024
Ortiz
United StatesThe rooms are very expensive for what they offer. The night should not be more than $180 per night, I paid $280 and honestly I thought it was going to be more upscale given their price.
Regular hotel rooms
Stayed in May 2024
Reviewed: 22 April 2024
White
United StatesI had my kids with me they wanted to enjoy the pool but it was close there was nothing for them to do
The rooms was nice and clean
Stayed in April 2024
Reviewed: 25 February 2024
Karen
United StatesNo hot water and the elevator took forever.
Breakfast area was clean and well stocked.
Stayed in February 2024
Reviewed: 19 February 2024
Karen
United StatesI didn't like the noise from the hallway and the slam of the doors as people came and went. The other guests were pretty quiet after 10pm, but for those who had to leave early there were slams as the door fell back to the closed position while i was still trying to sleep. The noise was from the halls, no problems with hearing other people in adjacent rooms through adjoining walls. My parents had an adjacent King room. My mother is a 5'3" and a stroke survivor. She had little trouble getting up on to the bed. The beds were a little too high for her.
I was able to make the room dark, only the microwave had a perpetual light on it and I was able to cover it by draping a hand towel over the microwave display. I stayed in a standard King bed room. The bed was very comfortable and I appreciated the selection of pillows. I was able to find one that flattened out enough to actually not hurt my neck. I don't eat breakfast, but there was a good selection of hot foods and cold breakfast items. The staff seemed very cordial and accommodating.
Stayed in February 2024
Reviewed: 2 January 2024
Brett
United StatesThe water wasn't running due to damage, which while I understand, it did dampen the experience for the majority of one of our couple days.
Room was very comforting and lovely, aside from the view just being a bush and a building, which isn't something that can be very controlled, it was a nice experience. :)
Stayed in January 2024
Reviewed: 13 November 2023
Marilyn
United StatesCarpets were dirty and need to be deep cleaned (they smelled), need more washer/dryer, trash bins way too small, each floor should have its own ice machine.
Room size is as good, laundry option and breakfast.
Stayed in November 2023
Reviewed: 1 October 2023
Rick
United StatesAlthough I know it is no fault of the staff or hotel the room had a smoke odor. However the breakfast exceeded our expectations!
The whirlpool suite was fabulous. The linens and the bed were great.
Stayed in September 2023
Reviewed: 25 September 2023
Myra
United StatesBreakfast was the same all three days. Would have been nice to have a variety and different selections. Cinnamon rolls were completely frozen one morning. Saw several bugs in my room
The breakfast was ok. Staff were friendly
Stayed in September 2023
Reviewed: 11 September 2023
Cindy
United StatesBreakfast was horrible. The breakfast attendant obviously needed help. The tables were dirty, the trash was overflowing, and they were out of most items. When the items were restocked, the eggs, sausage, and french toast were all cold. When they finally brought milk for the cereal, it was not even cold. The cinnamon buns were cold and seemed like they were still partially frozen. They didn't offer sheets for the sleeper sofa in a suite, and there were not enough towels for everyone in our group to take a shower even though the reservation clearly stated the number of people in the group.
Check-in was quck and efficient. The room was clean and comfortable. The kids enjoyed the hotel pool.
Stayed in September 2023
Reviewed: 28 August 2023
Jane
United StatesMy sofa bed was not cleaned from before. There was a pair of shoes inside the bed and it was dirty. My hair dryer caught on fire.
The pool and breakfast
Stayed in August 2023
Reviewed: 21 August 2023
Kimberly
United StatesShower didn’t work properly… very low water pressure & water never got warm or hot. Could barely tolerate the temp long enough to shower. Lighting above sink area too dim. Would prefer to have at least 4 towel sets available (ours only had 3 & when I asked for more towels; I was told I had to bring used towels to exchange. ) Front Desk Staff was not organized; Did not properly Welcome Preferred Members & rude when I asked about additional towels. Friendliness goes a long way.
Location is great; convenient to a lot of amenities. Hotel was Clean; rooms were clean and comfortable. Like the warm continental style breakfast that is offered.
Stayed in August 2023
Reviewed: 21 August 2023
Jessica
United StatesElevator was a bit sketchy!
Breakfast was great. Location was pretty good as well
Stayed in August 2023
Reviewed: 15 August 2023
Anya
United StatesA/C was broken only blew coolish air on high. Front desk was unable to assist. Reached out to the manager- he never came up like he said
It was clean, friendly staff. Convenient
Stayed in August 2023
Reviewed: 11 May 2023
Michelle
United StatesGood variety of hot breakfast items
Stayed in May 2023
Reviewed: 18 April 2023
Kimberline
United StatesWe didn't receive enough wash clothes for the amount of ppl that were in our room and there weren't any towels available for the pool.
The staff were very friendly and tried to accommodate as best they could. The pool was open and at a reasonable time.
Stayed in April 2023
Reviewed: 27 March 2023
Toquinna
United Statesthey didn’t have rags for us
the location and it was clean
Stayed in March 2023
Reviewed: 12 March 2023
Sarah
United StatesThe pool was still being fixed up and the heater was still broke so they were allowing guests to swim in a cold pool at their own risk which I wish they wouldn’t have announced because my kids were upset when I said No but we are hoping by the next stay it is fixed and ready for the kids to enjoy!
The location is great! It is right next to Marcellos which has amazing pizza, subs, wings, and tons of food options. It is also right across the road from Saubels market if you want to go buy drinks or food for the room. Every staff member we encountered were respectful, kind, had a smile on their face, and if it was in their ability they fixed any issue that arose. The beds are very comfortable in between firm and pillow top soft and they give you two soft and two firm pillows on each bed. The breakfast was exceptional- bacon, Turkey sausage, 3 types of eggs: scrambled, fried, and cheese omelet, muffins, bagels with pb or cream cheese, waffles, fruit, cereal, yogurt, milk, juices, coffee, tea,! The hotel smelled clean and looked clean and we felt safe and comfortable here with our children.
Stayed in March 2023
Reviewed: 7 February 2023
Daryl
United StatesNot a huge deal, but was not greeted as an IHG member. No idea if I received point for my stay. The fitness center door is busted, no lock, and there was no way to clean the equip. I notified front desk. She was more interested in talking on the phone than addressing any customer issues it seemed. I had to kill a pretty disgusting large bug in the bathroom. There are no towel hooks except the back of the door to hang your bath towel, hand towel, washcloth, etc.
Breakfast was ok. Room was ok.
Stayed in February 2023
Reviewed: 20 December 2022
Michele
United StatesThe water having to be shut off after the fire alarm went off
Staff was excellent even with the fire alarm and the water being shut off Breakfast was very good
Stayed in December 2022
Reviewed: 11 December 2022
Lynette
United StatesRooms were a little run down and dated. missing a shelf in the shower, dirt on the baseboards, sink & toilet were broken.
The staff was very helpful and courteous. The continental breakfast was excellent.
Stayed in December 2022
Reviewed: 26 July 2022
Sharla
United StatesDuring my stay, I saw a couple of roaches in my room.
The staff was very friendly.
Stayed in July 2022
Chabanais, France
Antwerp, Belgium
Kněževes, Czech Republic
Gori, Georgia
Tucson, USA
Beer Sheva, Israel
Grächen, Switzerland
Sintra, Portugal
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content