1000 Riverchase Galleria, Birmingham, AL 35244, United States
#21 of 102 hotels in Birmingham
Guests' ChoiceBased on 643 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.2
Facilities
8.6
Staff
8.9
Value for money
8.0
Free WiFi
8.3
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End of dialog contentReviewed: 16 September 2024
Brittney
United StatesKey cards kept deactivating when trying to get in room and enter/exit parking garage.
Convenient location and connection to mall made ease for shopping and meals.
Stayed in September 2024
Reviewed: 15 September 2024
Gagel
United StatesMainly bed was very firm for our taste. Unfortunately wife and I had a very fitful sleep. There was also a barking dog that owners left in room while they went out to eat. The hotel staff had already called the owner when I went to inquire. They allowed us to change rooms anyway which was very gracious (and quiet the rest of our stay).
Customer service, location, cleanliness and elegance.
Stayed in September 2024
Reviewed: 3 September 2024
David
United StatesThe pillows didnt offer any support. Those were some of the worst pillows Ive slept on. Even with "two" pillows per person, the pillows didnt add to any relaxation.
The location
Stayed in September 2024
Reviewed: 2 September 2024
Tamsen
GermanyEveryone working at the hotel was Incredibly friendly and helpful. The location was perfect for us as we wanted to go to the mall.
Stayed in August 2024
Reviewed: 28 July 2024
Michael
United StatesThe pool was not open. Advance notice of that would have been nice but probably a deal breaker had we known.
The staff was helpful when it came to questions we had. The access to the mall was an added bonus.
Stayed in July 2024
Reviewed: 31 May 2024
Chazmin
United StatesThe pool and hot tub were completely empty and the hallways leading to the rooms smelled of mold or mildew.
The hotel staff was friendly and the hotel was in a convenient location.
Stayed in May 2024
Reviewed: 30 May 2024
Jeremy
United StatesThe guy at the front desk lied to me about the hotel being booked and you all didn’t have any rooms left.
The location
Stayed in May 2024
Reviewed: 3 May 2024
Umar
United StatesOverall I believe unit price can be reduced. Plus I don’t understand why do we need to pay for parking in Birmingham, while they have so much space.
Location was perfect.
Stayed in April 2024
Reviewed: 29 April 2024
Amanda
United StatesIt's was very loud
The location
Stayed in April 2024
Reviewed: 21 April 2024
Tim
United StatesLocation
Stayed in March 2024
Reviewed: 9 March 2024
Ortrun
United StatesMy room was not properly cleaned after our first night. The sink was dirty and we did not get all towels necessary.
The location and convenience.
Stayed in March 2024
Reviewed: 29 February 2024
Hamed
Singaporethe room was dark with all lights on.
I had a greta view.
Stayed in February 2024
Reviewed: 19 February 2024
Timothy
United StatesIt was noisy on the floor at night
Stayed in February 2024
Reviewed: 11 February 2024
Eric
United StatesRestaurant was too expensive. $14 for a small glass of house wine
Friendly staff. Great location
Stayed in February 2024
Reviewed: 9 February 2024
Reta
United StatesParking charge. Elevator for parking, elevator for rooms. Merks was not prepared for a dining customer.
View was of front entrance. Bed was comfy!
Stayed in February 2024
Reviewed: 23 January 2024
Michael
United StatesBed was very stiff. Everything else was great
The doormen were very helpful and courteous. Amazing personalities
Stayed in January 2024
Reviewed: 21 November 2023
Jenn
United StatesElevator seems to need some updating!! No microwave in room!!
Stayed in November 2023
Reviewed: 23 October 2023
Fredrica
United StatesBeds were hard
Stayed in October 2023
Reviewed: 18 October 2023
Susie
United StatesAntione in valet was exceptional! Friendly and welcoming!
Stayed in October 2023
Reviewed: 12 October 2023
Kenneth
United StatesRoom Bathrooms could stand a deep Cleaning.
Breakfast staff was super nice.
Stayed in October 2023
Reviewed: 25 September 2023
Janet
United StatesWe received a handicapped room that we didn’t require or thought we needed. We didn’t have an extra roll of toilet paper, which I know we could’ve easily called for, but last minute we just used the tissue.
Staff was excellent.
Stayed in September 2023
Reviewed: 21 September 2023
Najava
United StatesI personally felt that the room was a bit overpriced. I felt as if we were only paying more than normal to be closer to the mall. Parking was a separate fee and I was also told that I would be charged an additional small deposit in case I ordered room service. However, before the stay I called to verify any additional fees such as parking or deposits and I was told that there would be none. Our final day there I called to order room service and I was told that I did not have a card on file even though I had previously given it to the front desk to cover the cost of the room and the room service deposit.
The hotel staff was polite and pleasant, our room was clean, we slept quietly, and we loved the east access to the mall.
Stayed in September 2023
Reviewed: 21 August 2023
Darryl
United StatesOne of the maids entered the room without knocking.
Merks restaurant was down stairs. Very accessible.
Stayed in August 2023
Reviewed: 21 August 2023
Tasha
United StatesNo microwave in the room
I liked the convenience of it.
Stayed in August 2023
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