5855 American Way, Orlando, 32819, United States
#34 of 392 hotels in Orlando
Guests' ChoiceBased on 1316 hotel reviews
9.0Cleanliness
9.3
Comfort
9.2
Location
9.4
Facilities
9.2
Staff
9.1
Value for money
9.0
Free WiFi
9.0
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End of dialog contentReviewed: 25 June 2024
Chris
United StatesGreat Location
Stayed in March 2024
Reviewed: 24 June 2024
Coward
United KingdomNothing
What a fantastic hotel. Very friendly and professional staff. The rooms were very, large and the bed was great. I would definitely stay there again
Stayed in June 2024
Reviewed: 22 June 2024
Rachael
United StatesLove the whole hotel and the rooms are amazing. Very clean. Staff very friendly. Perfect location. The only thing is the mattresses are really firm. My daughter has a firm mattress at home but even she struggles here - we all toss and turn in the night. But we’ve stayed here multiple times so that says a lot about everything else.
Breakfast was great although the pictures on the menu were different from the food. We ordered extra sausage as the menu picture showed plump English style pork sausages but when it came they were the thin, American breakfast sausages. But the staff took back the extra side and offered us a refund without us asking.
Stayed in May 2024
Reviewed: 22 June 2024
Bruna
BrazilCleaning services happen just every three days. I understand that is not sustainable to change sheets and towels daily, for me is more than fair, but I expected at least the staff to empty the trash cans. It was uncomfortable to have all the stuff in the bedroom until the cleaning day
Very large rooms, with plenty of space for the luggage. New furniture and decorations and comfortable beds.
Stayed in June 2024
Reviewed: 21 June 2024
Karrie
United StatesUnfortunately they don’t have cameras in the parking lot and I was told while I was there some cars had been broken into it and someone actually stole my license plate off my vehicle while I was there. They’re correcting this by getting cameras though supposedly. I loved the hotel, just the parking lot wasn’t very safe.
It was very clean and very close to universal. Just a short drive. The staff was amazing and the rooms were great. We were happy.
Stayed in June 2024
Reviewed: 20 June 2024
Craig
United KingdomStaff at reception friendly, other staff need to say hello when see guests
Stayed in June 2024
Reviewed: 19 June 2024
Kelly
United StatesNothing
It was clean and comfortable.
Stayed in June 2024
Reviewed: 18 June 2024
Aviance
United StatesHotel was very clean. Staff were friendly.
Stayed in May 2024
Reviewed: 18 June 2024
Arnetia
United StatesN/A
Everything was beautiful and everyone was very nice and always happy to help if you needed anything
Stayed in June 2024
Reviewed: 17 June 2024
Scheib
United StatesParking is sparse
Clean. Good location. Comfortable beds and pillows
Stayed in June 2024
Reviewed: 17 June 2024
Clements
United StatesEverything was wonderful
Stayed in June 2024
Reviewed: 16 June 2024
O'bry
United StatesNothing
How clean the hotel was and super close to the theme park
Stayed in June 2024
Reviewed: 14 June 2024
Giselle
United StatesNA
Location, amenities, and room space
Stayed in June 2024
Reviewed: 12 June 2024
Maiken
GermanyComplimentary water would have been great. My only other feedback is that the lights inside the room were surprisingly difficult to use, as they were all motion sensor controlled with a main switch, so if you wanted to sleep with the lights off, you had to flip the main switch which in turn meant that the bedside lamps were not usable.
The rooms feel and look brand new and the decor is nice, the spacious shower was a highlight. The staff at reception were all exceptionally friendly and eager to help, which made the stay wonderful. The location was good and there are a few nice places to eat and shop at within walking distance.
Stayed in June 2024
Reviewed: 12 June 2024
Elena
United StatesI liked everything
So clean, really spacious, amazing room in general and good staff
Stayed in June 2024
Reviewed: 11 June 2024
Thaisa
BrazilLocation and great staff
Stayed in June 2024
Reviewed: 11 June 2024
Thais
United StatesLack of staff
Close to shops
Stayed in June 2024
Reviewed: 9 June 2024
Anna
UkraineNothing
Location is perfect, everything is modern and clean. Stuff is super helpful. Tina from the front desk helped us a lot. Amazing place , highly recommended for a stay while visiting Universal studio resort!
Stayed in June 2024
Reviewed: 7 June 2024
Leandro
United StatesOne one elevator.
Close to my interest areas.
Stayed in June 2024
Reviewed: 7 June 2024
Camille
United StatesClean!
Stayed in June 2024
Reviewed: 5 June 2024
Loren
United StatesElevator out of service. Housekeeping shouting at one another.
Beautiful modern property. Clean and well designed. Staff is accommodating and professional.
Stayed in June 2024
Reviewed: 5 June 2024
Barbara
United StatesOne of the elevators was out of commission making going up or down a lengthy process as the Rolling Stones where playing nearby. The hotel was packed with people from all over the world to see them and visit the attractions in Orlando.
The breakfast was better than most fast casual places. I had an Meat lovers omelet and it was pretty big and meaty (don't know what to say). Came with a side of tots and I added an English muffin that was perfect. Coffee was good and the server kept coming around and checking on us.
Stayed in June 2024
Reviewed: 4 June 2024
Simone
CanadaThe price and quality exceed expectations upon arrival. Very nice, updated decor and good walking distance to restaurants, and shopping.
Stayed in May 2024
Reviewed: 4 June 2024
Jessica
United StatesThis was a last minute booking and the staff was great.
Stayed in May 2024
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