11 West 37th St, New York, NY 10018, United States
#183 of 424 hotels in New York
Guests' ChoiceBased on 908 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
9.4
Facilities
8.1
Staff
8.9
Value for money
7.9
Free WiFi
8.4
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End of dialog contentReviewed: 15 September 2024
Avrilka1444
Czech RepublicVery small breakfast room with not enough room to sit, so you need to eat quickly to rotate the places. The walls are quite think (heard someone snoring, showering, etc.)
Great location in the middle od Manhattan, two blocks away from subway station. Nice staff, solid wifi connection. Small but clean room with AC and comfortable bed. Very rich breakfast (above our expectations).
Stayed in September 2024
Reviewed: 11 September 2024
Stavros
CyprusLocation, clean room, comfortable and good staff
Stayed in July 2024
Reviewed: 3 September 2024
Angela
United StatesThe bathroom is quite small
Very helpful and friendly staff
Stayed in September 2024
Reviewed: 2 September 2024
Amelia
United StatesFreddy the desk clerk was friendly and professional. What an awesome employee! He needs a raise :)
Stayed in August 2024
Reviewed: 31 August 2024
Alma
Germanycomfortable stay in a very central location in Midtown. Room is small but has all it needs - perfect for a city visit where you only need your room at night.
Stayed in August 2024
Reviewed: 30 August 2024
Hemal
IndiaRooms are too small.
Breakfast was good. Location is very good.
Stayed in August 2024
Reviewed: 24 August 2024
Maria
United StatesArea for breakfast
Location
Stayed in August 2024
Reviewed: 24 August 2024
Lisa
United KingdomThe barman was extremely grumpy not only to us but other customers. Maybe John could do some training with him. Normally bar staff are cheerful, thank goodness we did not tip him!
The room was extremely spacious and clean. John at reception was very helpful.
Stayed in August 2024
Reviewed: 22 August 2024
Francesca
ItalyThe hotel and the rooms were clean, the bed was very comfortable, and the breakfast was also good, the table area is a little small so I would suggest going at a less busier time. Overall I think the quality was great for a good price.
Stayed in August 2024
Reviewed: 17 August 2024
Jill
United StatesMattress.
Nice breakfast. Nice staff.
Stayed in August 2024
Reviewed: 26 July 2024
Andrzej
PolandBEWARE if you use European multi-currency debit cards. I had to buy 1284 USD to check-in to two rooms for 442 USD (190% more !!!). They do first preauthorization for 442 USD, then they charge 442 + 200 +200 (842 USD) at the reception (so in this moment my card was blocked by 1284 USD) and then they release preauthorization -442 USD to keep 842 USD with 400 USD deposit released 2 working days after.
Stayed in July 2024
Reviewed: 25 July 2024
Steven
United StatesVery small room. had to move the chair to reach other side of the bed
Clean
Stayed in July 2024
Reviewed: 23 July 2024
Sammymcg
United KingdomRooms very compact not much storage space but would still stay there again, breakfast room also quite cramped and small.
Excellent location, close to Times Square, Empire State building etc. Rooms clean very comfortable bed. Adam on reception was very helpful and friendly. Breakfast had a good choice of options available
Stayed in July 2024
Reviewed: 21 July 2024
Aizhan
KazakhstanBreakfast was not super exciting, but it is normal for this value, I didn’t expect anything else
All good, people are nice and helpful, room was just enough to spend few nights there, bed was comfortable, room was clean, there was everything you need including the steam iron
Stayed in May 2024
Reviewed: 19 July 2024
Göksel
Turkeyless healthy options at breakfast, pls offer more sugar free food.
modern and clean
Stayed in July 2024
Reviewed: 17 July 2024
R1b1
United StatesThe room could have been cleaned better. I noticed the bathroom counter top was covered with smudges and could use a good scrub down. But other than that everything seemed pretty clean. The roll-in shower had no barrier between the shower and the rest of the bathroom, except for the shower curtain which just barely touched the floor, so it was hard to keep water from spreading into the bathroom while the shower was on. They did provide one of those bathmat towels like most hotels do, but it wasn't big or thick enough to block all of the spreading water. So I had to do some wiping down of the floor after showering. I imagine this is only an issue in the handicap accessible rooms though. The walls are very thin and I could hear every noise and word in the hallway.
The location is great. I was able to get to the subway stations I needed with ease, and lots of stores where I needed to run errands were nearby. The NY public library branch a few blocks away was perfect for working remotely during the day. The room was more spacious than I had expected based on other reviews, but I'm guessing that's because I stayed in a handicap accessible room. It was pretty quiet as long as there were no people talking in the hallway outside. The room was a pretty peaceful escape from the loud streets just outside. The breakfast was pretty good-- tea and coffee, juices, pastries, cereal and milk, eggs, bacon, and yogurt.
Stayed in July 2024
Reviewed: 8 July 2024
Sandra
ColombiaThe breakfast was good but it didn’t have variety of options.
I was comfortable and clean
Stayed in July 2024
Reviewed: 8 July 2024
Giselle
Puerto RicoExcellent location. Clean and cozy
Stayed in July 2024
Reviewed: 7 July 2024
Konstantinos
GreeceSmall rooms, sink outside the bathroom (!!), constant background noise (most probably from the main air-conditioning system0, crowded breakfast room, no gym, very small lobby area (no place to sit around or work), safe not working
Location, easy access to metro stations, friendly personnel, security getting in the hotel and reaching the rooms., cleanliness
Stayed in July 2024
Reviewed: 4 July 2024
Clare
United KingdomNothing.
The hotel is in a very good location in Midtown, NYC. It is easy to get everywhere you need to by walking or by using the subway. The staff are very friendly and helpful and there was a good breakfast served downstairs.
Stayed in June 2024
Reviewed: 3 July 2024
Sarah
United StatesBreakfast rush at 8:30.
Super clean facilities. Nice view of ESB
Stayed in July 2024
Reviewed: 1 July 2024
Janey
United KingdomBreakfast was adequate but not anything to sing home about.
Great location, clean, welcoming and comfortable.
Stayed in June 2024
Reviewed: 1 July 2024
Amelia
United KingdomGreat location. Room very small but aside from this great.
Stayed in June 2024
Reviewed: 28 June 2024
Jacqueline
AustraliaCouldn’t check in until 4
Very centrally located, quiet, great breakfast range.
Stayed in June 2024
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