2201 Collins Avenue, Miami Beach, FL 33139, United States of America
#21 of 203 hotels in Miami Beach
Guests' ChoiceBased on 226 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
9.4
Facilities
9.0
Staff
8.6
Value for money
7.6
Free Wifi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 9, 2024
Rodel
United States of AmericaNothing
Loved the luxury hotel experience. Great staff and lots of free offerings: wine and cheese, smoothies, coffee, beach chairs and umbrella, lots of activities.
Stayed in June 2024
Reviewed: May 7, 2024
Glenn
United States of Americacharging a daily $75.00 Resort fee (or whatever you call it) is a bush league move and a transparent way to keep your room rate artificially low for the search engines...the outdoor aerobics class adjacent to the pool deck in the mid morning woke all of us...why in the world would you schedule a loud event like that in the AM and near the tranquil pool setting...sheesh...
Staff on check in was very attentive.... appreciated the contact from the concierges ahead of our arrival....
Stayed in May 2024
Reviewed: April 20, 2024
Paola
ItalyUnfortunately the front desk wasn’t as nice and accommodating as expected. When asking for the invoice of the stay I was told that it couldn’t be printed while they had to by the rules of Booking. Even after I asked them multiple times I had to call booking and have them call the hotel saying that they had to send it to me.
The location is perfect, right in front of the beach. The rooms are big and very nice looking.
Stayed in April 2024
Reviewed: April 13, 2024
Daniela
MexicoThe best hotel in Miami by far.
Stayed in April 2024
Reviewed: March 15, 2024
Jamal
QatarThe cleaning was missed a couple of times not clear why . But they did rectify it when I talked to them
Amazing location, friendly staff , little issue with regular cleaning that was resolved . Amazing coffee at reception . Amazing duck at Mr Chow .
Stayed in March 2024
Reviewed: March 3, 2024
Daniela
MexicoAlways a great stay.
Stayed in February 2024
Reviewed: February 13, 2024
Alisa
United States of AmericaMain reason we stayed there was to be by beach but the nice day we could do that, we were sat on chairs facing storage huts and could barely see the ocean. I think you need to make sure there is enough seating with an ocean view since that is why most of us went there. There was also a long wait to get a seat by the pool. For such a pricey stay, I was disappointed that the beach and pool seating was not great.
Staff was amazing, location and hotel room were great
Stayed in February 2024
Reviewed: January 16, 2024
Andre
United KingdomThe best hotel ever
Stayed in January 2024
Reviewed: January 9, 2024
Kristiana
United KingdomThe air conditioning is set way too cold in the common areas. It wasn’t even hot outside (only 16C/60F at night and around 23C/73F during the day) it is environmentally wasteful to have aircon blasting 24/7 at such low temperatures when it’s not even needed.
great location, nicely updated rooms!
Stayed in January 2024
Reviewed: January 6, 2024
Shai
United States of AmericaI didn’t like that I had to leave!!!!!
Everything. everything about you very much the W South Beach is perfection. Everything
Stayed in January 2024
Reviewed: December 26, 2023
Helena
LatviaNo reasons not to like
All of all
Stayed in November 2023
Reviewed: December 18, 2023
Zhongli
United States of Americaswimming pool close so early.
room’s views
Stayed in November 2023
Reviewed: December 13, 2023
Marco
NetherlandsNoisy area, but that seems to be the case for most of the beachfront places in South Beach All extra's (breakfast etc) are pretty expensive
Early check in Very generous free upgrade Late check out Amazing room Super clean Good location Tasty breakfast
Stayed in December 2023
Reviewed: December 10, 2023
Lina
Franceterrible restaurant Mr Chow
location
Stayed in December 2023
Reviewed: December 4, 2023
Carolina
United States of AmericaStaff are just amazing and they go beyond their duties to make you feel home. Loved it! Hotel is impeccable.
Stayed in November 2023
Reviewed: December 1, 2023
Khalid
QatarThere were works going on. It was very noisy. Housekeeping was not fantastic
Location. And the staff were great.
Stayed in November 2023
Reviewed: November 25, 2023
Felicia
United States of AmericaVery nice staff and very luxurious
Stayed in November 2023
Reviewed: November 16, 2023
Ivory
United States of American/a
Well, I work in the hospitality business, and I am impressed with each level of staffing, from the valet & bellmen to the front desk, and your housekeepers are fantastic
Stayed in November 2023
Reviewed: November 6, 2023
Fatih
TurkeyStaff was so helpful and their hospitality was awesome
Stayed in October 2023
Reviewed: August 15, 2023
Berdugo
United States of AmericaGreat hotel! Smelled amazing, was very clean!! Room was beautiful and spacious! Would definitely return!
Stayed in May 2023
Reviewed: August 15, 2023
Vickuy
United KingdomHotel was quite warm in areas. Breakfast nothing special Pool very busy and sun beds quite cramped.
Lovely room size and kitchen loved having washing machine / dryer. Staff all lovely especially Pete
Stayed in August 2023
Reviewed: August 10, 2023
Mohammed
Saudi ArabiaThe housekeeping doesn’t restock coffee and bathroom amenities, we had to ask for coffee to be restocked every time. Also, we were woken up by workers noise everyday early in the morning. It is disturbing when you are on a vacation trying to relax. In addition to that, the music in the lobby was too loud.
The workers were nice and pleasant. Also, the hotel rooms were clean and comfortable.
Stayed in August 2023
Reviewed: August 9, 2023
Sharon
United KingdomCabana rentals are $400 a day which is much more than I would expect as they are not huge. Luckily the pool has plenty of beds and the service is fantastic.
The location is perfect, couldn't ask for more. It's a tranquil setting within steps of vibrant South Beach and Ocean Drive. Pool is lovely, spacious with lots of beds. Staff were very friendly and attentive.
Stayed in August 2023
Reviewed: July 30, 2023
Noman
Pakistanwe have 2 stays in hotel first as per above dates ok but 2cnd extention was totally massup
location
Stayed in July 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content