The elevator was quite slow. There were 2 elevators (a bit old I’d say) and at busy times it would take a while to get a lift. Not a bit deal though!

The hotel is very central in Manhattan, close to the subway and the main attractions that are walking distance. The rooms are not super big but nice and clean. I would recommend it!

Stayed in October 2024

No refrigerator in the room

Location

Stayed in November 2024

Getting breakfast at the hotel take a little long but it was good !

Great location. Very quiet room with a lot of space

Stayed in November 2024

Not much storage space in room, lived out of suitcase.

Very clean, comfortable rooms. Aircon worked well..lovely big bathrooms. Room was cleaned everyday. Great location to explore. Cute little bar with good beer and cocktails. Staff all seemed nice and helpful. Wait for lift wasnt bad

Stayed in October 2024

Rooms are too small!!! Definitely not value for money!

Center point

Stayed in November 2024

It's definitely not a 4 star worthy hotel. There was no wardrobe, so basically no place to store our clothes, no fridge/minibar and only one chair. Moreover, I don't understand why they use these 1-ply toilet papers... It's not environmentally friendly, as you need to use 3 times the normal amount, because they are REALLY thin.

Amazing location, nice and helpful staff, really comfy bed! All in all it's a good deal for your money, however...

Stayed in October 2024

Not great lighting near the beds 2 small lights but no main light on ceiling . Air con a little noisy

Good location close to many shops and Times Square area and bars and eateries .

Stayed in October 2024

Too much time to take lift No place to keep clothes

Excellent location to visit attractions walking all near by Av5th 6th 7th and 8th

Stayed in October 2024

Room was small and may be noisy for light sleepers. Also the bathroom shower leaked water to the rest of the bathroom.

Location, staff very friendly and flexible, always trying to help with our requests.

Stayed in October 2024

Friendly cleaning ladies and security and the Asian lady at check in

Stayed in October 2024

There was no wardrobe, could do with more hanging area for clothes. 4 coat hangers for 2 females and no drawers . Quite disappointed

The location of the hotel , the cleanliness and the bar area.

Stayed in October 2024

Rooms are pretty small, especially once you put the luggage inside, so if you plan to spend a lot of time inside, it might not be the most comfortable option for everyone

Great staff, always ready to assist. The location is unbeatable—within walking distance of popular attractions and also conveniently close to the subway.

Stayed in October 2024

Beds and leaking shower

Location

Stayed in October 2024

Just one attendant at the bar/food order desk and couldn't get the desk when calling from the room, even when reception tried to transfer the call .Always had to come to the ground floor to place an order.

The hotel was comfortable and well located. Walking distance from Time Square and Port Authority Bus Station and Penn Station. Room size was just okay with a safe, iron/ironing board, kettle, working Tv, and good water pressure. Room temperature was good with working AC, which required a bit of patience to understand how it worked. Access to the lift was smooth, unlike what I had read in some reviews about long waiting times. The water refill station at the reception was very helpful as it was July and extremely hot

Stayed in July 2024

Only downside is the elevator that was quite slow.

Amazing location, small room but with all the necessary amenities, really responsive, helpful and nice staff.

Stayed in July 2024

Elevators was not very efficient in the weekend when the hotel was full, but worked well the other days. Breakfast was not great but ok.

Excellent location, very friendly staff, and the beds were comfortable. We travelled with our two kids (10 and 13) and we had a great stay. You choose the breakfast from a menu, there was also a kids menu. We wanted to book a private taxi back to the airport and we got really good help from John in the reception to book a luxury car for only $20 more than we would have to pay for the shared drive you could order at the concierge at the hotel. The driver was on time (sharp) and the car was really nice and comfortable. All in all very happy with our stay.

Stayed in October 2024

No option for sit-down breakfast. Also right outside the main door at night were the big trash bins

Bed and pillows are topnotch quality. Reception staff are helpful and friendly. Lobby has great vibe though on the compact side as cocktail bar is just beside the elevator. Location is a 5 min walk to Penn Station

Stayed in September 2024

The noise in the street at night

Clean hotel close to everything

Stayed in September 2024

Sounds at night in the street

Staff and location

Stayed in September 2024

Space too small.

Stayed in September 2024

The lady on the concierge desk in the lobby (a separate company to the hotel) is SOOOO RUDE!! She organises the airport transfers and seems literally disgust when she has to do it, I’ve never known anything like it. I mentioned to the front desk who said they are nothing to do with them as they are a separate company. Also the rooms have nowhere to put clothes away. No drawers or wardrobe so we did have to live out of our cases but not really much space to have those out as the rooms are pretty small.

Very comfortable bed and you get money to spend in the car each day. Free popcorn and water in the lobby too. Bathroom nice size and everything very clean.

Stayed in September 2024

Major elevator issues

Staff very professional friendly and helpful

Stayed in September 2024

There was sometimes a smell in the lobby area that was nauseating.

Location

Stayed in July 2024

The lifts are slow and 1 wasn't working, which meant we were constantly waiting to get up and down. We didn't have an option for the stairs being on the high level and had 2 prams. A mini fridge would be good.

Great location, walking distance to times square and loads of food options. Room although small (very normal for NY) is set up perfectly We had room to fit our bags and ourselves (which believe me is not always the case in NY hotels) The welcome drink was a lovely thought, but we would have preferred to choose the drink. The $10 daily voucher is a nice touch, but its a shame it's not able to be used for breakfast (bar only)

Stayed in September 2024