Best resort we've ever stayed in! Amazing staff, amazing room and views. All the restaurant options served excellent food.

Stayed in September 2024

Nothing

Absolutely the most amazing location and place we have ever stayed at 🤍🤍🤍

Stayed in August 2024

NA

There is a nice view from the room and a good location to access the North Shore.

Stayed in September 2024

The restaurant at the golf club sounded great as it was described but turns out to be far below any average golf club restaurant. Does not complement this hotel´s leaque. In the main restaurants/breakfast & dinner food was good, breakfast even great, but on consecutive days some (few) restaurant staff appeared a bit snippy at first.

Great! Great! Great! Rooms all have good views of what Hawaii is all about (beaches, ocean, sun, surfers, even a turtle). The breakfast was exceptional though we did not like that all warm breakfast food (eggs etc.) had to be paid extra for. The little market in the hotel is fully equipped and also not so little. Important since there are only very few alternatives nearby. For turtles one needs to drive to some of the nearby beaches (15min). Don´t miss the historic landmark with a five minute walk : "Opana radar station" and it´s role on Dec 7, 1941 (attack on Pearl Harbour). It is right next to the surf school in the hotel.

Stayed in July 2024

Some of the restaurants could be better value for money

The facilities were stunning and the location is breathtaking. There is so much to do and explore, we always found something to do from visiting the stables, playing pickle ball, a relaxing massage at the spa, a bike ride around the property or relaxing by the pool.

Stayed in September 2024

There isn’t anything we disliked, but I’m glad I had looked at reviews beforehand to know to bring water socks/swim shoes. They were very needed for how rocky the cove could be while swimming.

It is hard to choose, everything was amazing. The room was beautiful with a gorgeous view. No matter where you were on the property, it was an amazing view. The staff were all so friendly, attentive, and welcoming. All of the food and drinks were delicious for every meal and we tried all of the restaurants, the cafe, the bars, and in-room dining. Everything was amazing! Even the name didn’t disappoint as we saw and swam near turtles!

Stayed in August 2024

Lack of luxury touches such as robes, slippers

Location

Stayed in August 2024

I thought guests could do a better job of monitoring thier own children. Nothing to do with the hotel or anything. I just parent differently : )

Everyone was very nice and helpful

Stayed in July 2024

The service was excellent. The amenities were excellent.

Stayed in August 2024

Everything was perfect!!!

Stayed in August 2024

Nothing

Beautifully designed resort. Amazing location with great views all around. Great beds and huge bathroom with double sinks. All food in resort great but dinners at Alaia restaurant top notch. Sashimi so fresh and amazing, pasta, pork, salads all Michelin quality in our eyes.

Stayed in August 2024

Pricy

Beautiful, clean, amazing beaches

Stayed in August 2024

Superb resort with great amenities!

Stayed in July 2024

The fitness center looks amazing and the views are great when you're on a treadmill but it gets a bit crowded at peak times and could be hard to get a machine or weights.

There's something about Turtle Bay that's just relaxing. The location is fantastic, service is excellent, room was comfortable. The servers at the pool bar made us feel really welcomed. The atmosphere at the outside bar around sunset everyday is fantastic - really enjoy the live music. We didn't want to leave.

Stayed in June 2024

ice had to be delivered , ice didn't last long enough. but loved everything else

excellent breakfast in our room

Stayed in June 2024

The restaurant food. Too expensive for the dish served.

The stay was fantastic. Property upgraded us for our two nights. Views from the mountain/beach were awesome. The rate was on the expensive side but there are a few options in north shore. Based on what we received I would still stay in the property if I was planning to be there again for the same amount of time.

Stayed in July 2024

Beautiful resort, friendly and helpful staff, stunning surrounding areas and so many activities to do daily!

Stayed in July 2024

The property is stunning, however given the hotel is switching over to the Ritz, my main comment on the rooms would be to get rid of the carpet. It’s filthy and makes the rooms stink! We had to sleep with the door open because the smell in the room, which is due to the old, damp carpet is unbelievable

The main communal areas of the hotel are gorgeous. The refurbishment to the lobby area is stunning. This is our third time staying at the property but the first time since the refurb. The amenities and activities are fantastic. The little cafe in the lobby is also fantastic.

Stayed in June 2024

For the price, I didn’t feel like the amenities, food, and some staff interactions were up to par. Jacuzzi was broken for our entire stay. We had such terrible service on 2 occasions that we actually gave detailed complaints. Hotel responded okay to the complaint but not in the way I would have expected for this caliber hotel. Mai Tai was awful and food was pretty meh.

Location is amazing! Beautiful views, pool and beach are awesome. Kids love the waterslides! Lobby looks and feels really cool and comfortable. Had great service from valet, room service, pool towels, market, cafe, and some wait staff.

Stayed in June 2024

Everything! The resort is amazing!!

Stayed in June 2024

Exceeded all my expectations. Beautiful beaches, lots of resort activities, excellent food.

Stayed in June 2024

Nothing

Beautiful!!

Stayed in May 2024

Would have been great to have a shuttle bus between Haleiwa and the Polynesian Cultural Centre. If one didn't have a car one would feel trapped.

Great views and large size rooms. Pretty gardens. Loved the coffee table books scattered around the foyer. Casual breakfast were fresh and healthy.

Stayed in June 2024

nothing

The exceptional quality and cleanliness of the beachfront 'Ocean Bungelows'. The outstanding food and staff in the one of the many restaurants on site- The Beach Hut made our dining experience a very enjoyable one, on the both nights we ate there.restaurant . The turtles and fish swimming right on the reef which was on our doorstep made for great snorkelling ! We loved everything- the very friendly and helpful staff, the little extras (like the banana bread on arrival and the flower and seed necklaces etc) the exceptional room and the dinning experiences Thank you so much we truely enjoyed every minute of our stay and hope to return soon!

Stayed in June 2024