2845 EastChase Lane, Montgomery, AL 36117, United States
#19 of 65 hotels in Montgomery
Guests' ChoiceBased on 84 hotel reviews
8.0Cleanliness
8.3
Comfort
8.6
Location
9.1
Facilities
8.2
Staff
8.4
Value for money
7.6
Free WiFi
10.0
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End of dialog contentReviewed: 22 May 2024
Frank
United StatesWell, what I didn't like was how the frig looked dirty with that stainless steel. We first thought it was dirty, but after cleaning it ourselves, we found that it was rust that we were looking at. And the first room we were assigned to have a terrible smell, the phone didn't work, and the TV didn't either. The second room was allot better, but it didn't have a lock on the inside to lock the door when we were asleep. But Justin at the front desk, did an excellent job doing what he could to make our stay better.
I love that it was centrally located and surrounded by many restaurants. And access to the interstate was very easy.
Stayed in May 2024
Reviewed: 26 February 2024
Lasonyia
United StatesWe had to switch rooms because our shower door wouldn’t closed and our tv was working off and on
I liked the location
Stayed in February 2024
Reviewed: 28 January 2024
Sandra
United StatesLocation
Stayed in January 2024
Reviewed: 15 October 2023
Kathy
United StatesN/A
The location and size of the room.
Stayed in October 2023
Reviewed: 26 September 2023
Sally
United StatesBathroom wasn’t good
Location was great, near many restaurants and stores.
Stayed in September 2023
Reviewed: 25 July 2023
Sallie
United StatesThe pool was closed and we were told we had to go across the street to the Hilton to get in the pool. This was a no no and an inconvenience to us
I thought grits would be good for the breakfast
Stayed in July 2023
Reviewed: 20 March 2023
Redchic
United Statesnothing
it was very friendly
Stayed in March 2023
Reviewed: 29 January 2023
Curtis
United StatesThe pillows are horrible
Mostly everything
Stayed in January 2023
Reviewed: 6 May 2022
Jeanine
United Statesthe all night slamming of doors and people running around talking extremely loud at 11 at night into the wee hours of the morning
Location and cleanliness
Stayed in April 2022
Reviewed: 13 January 2022
Jeroline
United StatesDid not eat
Stayed in December 2021
Reviewed: 9 October 2021
Jeremiah
United StatesEverything about the property was good.
Nice and clean location.
Stayed in September 2021
Reviewed: 11 September 2024
Kristina
United StatesIn the process of remodeling. Our room had lots of holes in the walls, burnt lights and was not very clean. Ice machine was out of order. Too much mess for the high rate. I was disappointed.
Great location and lobby smelled very pleasant!
Stayed in September 2024
Reviewed: 27 July 2024
Eury
United StatesNOT A RESTAURANT. They have a serve yourself breakfast of microwaved eggs and meat and you serve cereals and over ripe bananas. For the price it was way underwhelming. The shower leaked on to the floor.. not user error. Staff said there was an ice maker on the floor, when I informed her there was not, " we are doing renovations, maybe they took it out." When I asked for an ice bucket to get ice on the main floor , " we don't have any" . Ice bucket is a staple for any hotel and an ice machine is as well.
Size of room was good
Stayed in July 2024
Reviewed: 20 July 2024
Kaylan
United StatesThe lighting in the tv wasn’t bright enough but other than that, it was amazing
The location was perfect. Right in the mix of everything! The room was amazing!
Stayed in June 2024
Reviewed: 14 July 2024
Franklin
United StatesMy room was downgraded from a suite to a weekly rate room
Great location and staff
Stayed in July 2024
Reviewed: 25 June 2024
Ginger
United StatesThe bathroom had holes in the baseboard of shower on both sides and it was not clean. You could hear everything in other rooms and people walking on the floor above. There were no ice machines except in lobby. The worse was at midnight the fire alarm went off with a strobe light flashing from the alarm in our room....scared us so bad....I opened my door and the whole hall alarms were going off. I called front desk and they laughed and Said oh it's a false alarm we are trying to figure out how to turn it off. It took 20 to 30 minutes for them to figure that out . Didn't go back to sleep til 3 am. We only stayed one night and will not do that again.
Upon arrival the front office staff could not find our booking. The. Confirmation number she said wasn't one of their numbers. After several attempts it was located and was under my first name as My last name. She was very friendly and i have no problem with how she handled the situation.
Stayed in June 2024
Reviewed: 22 June 2024
Gerica
United StatesThat I got charged twice for my room and as of today I have not received a refund even after talking to corporate about my issue.
The stay
Stayed in June 2024
Reviewed: 21 June 2024
William
United StatesNothing
Great location. Spotless hotel Extremly clean smell
Stayed in May 2024
Reviewed: 3 June 2024
Davis
United StatesIt was very dirty from the bedroom to the kitchen. Bathroom was very nasty
It was bad
Stayed in June 2024
Reviewed: 29 May 2024
Philip
United Statestried to get a room on May 2, 2024 around 3:30 pm. Was told hotel was sold out. Went into the parking lot and booked a room through Booking.com. Went back in and was offered a choice of rooms on all three floors! Obviously not sold out. I also paid $11.00 more than advertised on MArriott rates. The same thing happened on return trip May 11. Did not reserve room because I didn't know when or if I would stop in Montgomery on return trip. I inquired about why the lot was empty but they were sold out. The poor receptionist was powerless to do anything as they could not change whatever computer protocols were in place. One I told them, again, that I was Bonvoy member they struggled with the system until I was offered a large suite at much higher price. Next morning, asked manager to explain and she treated us as if we were a nuisance, gave us no explanation, and said we just wouldn't understand because we are not in the industry. This complaint needs to get to the Marriott corporate or whomever owns/operates this property. Thank you.
Stayed in May 2024
Reviewed: 28 May 2024
Eunjung
United StatesThat was good location.but not dirty capet and smell some weired.
the facilities are dirty and not clean
Stayed in May 2024
Reviewed: 28 May 2024
Demetris
United StatesN/A
The room was dope, real player like
Stayed in March 2024
Reviewed: 3 April 2024
Lauretta
United StatesPrice a little high compared to others in area
Convenience to shopping
Stayed in March 2024
Reviewed: 11 March 2024
Tamara
United StatesN/A
Location
Stayed in March 2024
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