3800 East Sunrise Drive, Tucson, AZ 85718, United States
#62 of 107 hotels in Tucson
Guests' ChoiceBased on 235 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
8.9
Facilities
8.4
Staff
8.5
Value for money
7.5
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 August 2024
Patricia
United Statescouldnt check in early
resort amenities
Stayed in August 2024
Reviewed: 29 July 2024
Trisha
United StatesMy kids where not allowed to use the pool
Stayed in July 2024
Reviewed: 24 June 2024
Irma
United StatesThe rooms need some upkeep. Wall paper was coming off in bathroom. Plaster was coming off in the corridor and ice machine in the 400 level was not working
Stayed in June 2024
Reviewed: 22 April 2024
Alia
United StatesWonderful room, beautiful property. I wish the food at the restaurants were more appetizing.
Stayed in March 2024
Reviewed: 21 April 2024
Daniel
United StatesWas not told renovation in progress.
Love Paloma go yearly
Stayed in April 2024
Reviewed: 13 April 2024
Andrea
United StatesWe were overcharged $160 for our stay. The resort fees billed did not match what we were quoted on booking.com. It took us 2 weeks and multiple phone calls to try to get the issue resolved, and after multiple rounds of refunds and recharges, they still overcharged us.
Excellent food, friendly staff, beautiful place.
Stayed in March 2024
Reviewed: 11 March 2024
Dickerson-cushman
United StatesTook 2 cold showers No hot water. Cold water not good for sore muscles from being at the golf tournament all day. Not happy.
Landscaping beautiful, staff very helpful, view off balcony was amazing
Stayed in March 2024
Reviewed: 2 March 2024
G
United StatesStaffing levels seem rather sparse. Parking was inconvenient so we opted to use the valet services. Room service options were rather limited, particularly for breakfast.
The room was ample sized, in good repair and clean. The bed was comfortable and linens were lovely. The bathroom was large, towels were fluffy, shower fixtures upgraded and the bath products were very nice. The view of the Catalinas from our room was, as advertised, very pleasant. We had lunch twice and the food was excellent. The property appears to be undergoing a facelift and our stay was unaffected.
Stayed in March 2024
Reviewed: 11 February 2024
Michelle
United StatesWe arrived after dark, and didn't know the layout of the property. I wish a staff member had been there to show us to our building/room because we kinda wandered around until we found a building with an elevator to get us to the 2nd floor. Fridge door didn't latch easily so overnight it wasn't on. They didn't provide a shower cap (to keep my hair dry when showering; hard to keep my hair out of the "rainfall" shower) so when i asked for one, what i got was more like a hair net with a hole in it. Did not use that in the shower.
Room was very large! We had a room at the end of the building, so it was very quiet. Bed was comfy, TV was big. Bathroom had a separate shower from the tub; I wish the tub was bigger, it would fit a kid but not an average-sized adult. Parking was free. We ate at the restaurant in the main building one day, we liked our dinners.
Stayed in January 2024
Reviewed: 23 October 2023
De
United StatesThe shower water was super hot, making it uncomfortable to shower. The water slide was closed.
The property was beautiful. The beds were super comfortable. Overall, it was fun and relaxing.
Stayed in October 2023
Reviewed: 21 August 2023
Cheryl
United StatesBeautiful property. Everything was lovely. Excellent housekeeping, staff and hospitality.
Stayed in August 2023
Reviewed: 19 August 2023
Gerald
United StatesChoose the upper floor better view.
Felt like I was many miles away. Very relaxing and fun.
Stayed in July 2023
Reviewed: 13 August 2023
Emily
United Statesswimming pool and room service was amazing
Stayed in July 2023
Reviewed: 1 August 2023
Ernesto
United StatesThe pool bar
Stayed in August 2023
Reviewed: 1 August 2023
Patricia
United StatesWhile i do have a credit card, those who don't are excluded from enjoying a stay at this resort.
Awesome staff!
Stayed in July 2023
Reviewed: 19 July 2023
Elizabeth
United StatesThe shower
The pool
Stayed in July 2023
Reviewed: 6 July 2023
Megan
United StatesThe room was outdated and the carpet smelled of possibly cats or a horse? Lol! The resost was empty and they still placed us in Building E which is quite aways away from everything. Not sure why they were filling the back buildings when nobody was there? Other than that the stay was amazing!
The resort was fun! We enjoyed the pools! Staff was very polite! The bellman are the best!!! Funny guys! They treated us well!
Stayed in July 2023
Reviewed: 28 June 2023
Reema
United Statesnot enough shampoo and soap for three people. no water kettle and only two cups in the room while it was booked for up to 4 people.
pool
Stayed in June 2023
Reviewed: 1 June 2023
Raquel
United Statesrooms need upgrade
pool slide
Stayed in May 2023
Reviewed: 2 May 2023
Marco
United StatesThe bed blanket, pillows and sheets were covered with fur or human hair. Most likely fur. There was also fur on the couches and chairs. The carpet was also dirty and a little old. After we reported the issue, the cleaning crew did good about fixing the problem.
The patio and the lobby. Also the layout of hotel in general. The food at the Contigo restaurant was very good. The pool was nice but crowded. The parking lot is also nice and roomy.
Stayed in April 2023
Reviewed: 17 April 2023
Nicole
United StatesTwo of the pools were out for maintenance which was too bad since one was the kid pool and I have two toddlers that don’t know how to swim yet. The service was very slow at the main restaurant as well, and that was challenging. Also, I tried to set up a stay at the kids club for my kids but no one returned my phone calls/messages over a period of four days.
Location was nice.
Stayed in April 2023
Reviewed: 14 March 2023
Hoisington
United StatesBathroom shower smelled
Location
Stayed in March 2023
Reviewed: 31 January 2023
Terry
United StatesView
room
Stayed in December 2022
Reviewed: 26 September 2022
Mitch
Italyquality of bedding, cleanliness of rooms (carpet stains, dirty hardwood floor)
great property and facilities/pools
Stayed in September 2022
Granarolo dellʼEmilia, Italy
Panormos Rethymno, Greece
Bogotá, Colombia
Xi'an, China
Kenmare, Ireland
Shields, USA
Leipzig, Germany
Los Angeles, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content