3555 South Ocean Drive, Hollywood, FL 33019, United States
#22 of 78 hotels in Hollywood
Guests' ChoiceBased on 1072 hotel reviews
8.0Cleanliness
8.4
Comfort
8.4
Location
8.8
Facilities
8.3
Staff
8.2
Value for money
7.3
Free WiFi
8.4
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End of dialog contentReviewed: 24 June 2024
Delicateflowerkc
United StatesRestaurants pricey.
Love the rooms with a view of the beach.
Stayed in June 2024
Reviewed: 23 June 2024
Edgardo
United StatesThe room was somewhat dirty and didn’t worth the price. It should be an immaculate room to worth it. Beverages are absurdly expensive
Facilities are outstanding and beach front is amazing
Stayed in May 2024
Reviewed: 23 June 2024
Tyler
United StatesNot a walkable location.
Most of the employees were friendly and did a good job.
Stayed in June 2024
Reviewed: 11 June 2024
Crystal
United StatesCost.
Location
Stayed in June 2024
Reviewed: 29 May 2024
Neil
United StatesShould have an area of the pool that’s adults only
Great location and beautiful facilities. The Quesadilla station was a great idea but could mix it up with burgers & hot dogs
Stayed in May 2024
Reviewed: 28 May 2024
Marisela
United StatesThe cleanness at the room poor
The spaces are big,the food that’s tasty,the staff nice
Stayed in May 2024
Reviewed: 26 May 2024
Copeland
United StatesWoke up in the middle of the night to a malfunction and fire alarms going off. Then when we went to check out valet double charged us. Took a half hour to figure out how to refund us and I'm not even sure they staff member refunded us correctly.
Beautiful property polite staff.
Stayed in May 2024
Reviewed: 17 May 2024
Claritza
United StatesI had to encounters with the front desk in-person and both were mediocre. Another over the phone which was better. A technician came to my room to check on an odd smell, he was nice and thorough. Issue resolved. There are little things that could be fixed, but are expected since it isn't a new hotel. The blow dry I received didn't last 2 hours and the stylist gave little effort towards an enjoyable experience.
My stay was good. The room was clean and ready for my arrival. My spa experience would've been a 10 out of 10 if I hadn't added a hair appointment. The massage with Josie was phenomenal. The facial was was great too.
Stayed in May 2024
Reviewed: 13 May 2024
Bailey
United StatesNeeds some love and care. Saw too Much trash laying around that will eventually end up in the ocean. Parking is expensive. Valet doesn’t handle a crowd very well.
Right on the beach.
Stayed in May 2024
Reviewed: 2 May 2024
Beena
United StatesEverything
Stayed in May 2024
Reviewed: 28 April 2024
Michael
United StatesCheck in process.
The hotel itself was beautiful
Stayed in April 2024
Reviewed: 25 April 2024
Amy
United StatesThe prices were outrageous for food and drinks
Pool, beach , fire tables outside,location to the boardwalk
Stayed in March 2024
Reviewed: 16 April 2024
Stevyboy
Switzerlandthe next door room's balcony had access to our windows. so a total lack of privacy when next room guests were on balcony we had to close curtains not to be seen
fantastic location, fantastic facilities, great pools, amaising loby with music and great access to the beach.
Stayed in April 2024
Reviewed: 8 April 2024
Jess
United StatesI booked a partial ocean front room and got a room on the 4th floor. My room was blocked by a wall where I could barely see the ocean and then immediately outside were AC units facing the convention center. I complained to management about this and there was nothing they could do because they had overbooked for the weekend. And since I booked through a third party (Booking.com), they could not reimburse me. I was so disappointed at the room I got, since I was looking forward to the room and the view. I also thought the 4th floor room looked a little dated for being a luxury hotel.
Beautiful hotel overall - the lobby, the pool and access to the beach. Amazing breakfast and staff.
Stayed in March 2024
Reviewed: 3 April 2024
Tammy
United StatesThe traffic was heavy and the drivers were rude and extremely aggressive. It would be nice to have more food selections nearby for variety.
The beds were exceptionally comfortable, everything was exceptionally clean. The place was absolutely beautiful.
Stayed in April 2024
Reviewed: 2 April 2024
Becky
United StatesThey did not have my reservation. Took nearly an hour to checkin. I was “upgraded” to the room that I originally paid for. Additional $45 a day fee that was not told until check in. The beach was filled with trash everyday. So much garbage everywhere. The staff states it’s like this everyday.
Staff was friendly. Water was nice
Stayed in April 2024
Reviewed: 30 March 2024
Marcie
United Statesfood and drinks too pricey
location and private beach
Stayed in March 2024
Reviewed: 5 March 2024
Valerio
United StatesAverage cuisine, overpriced.
Location, swimming pools, beach.
Stayed in March 2024
Reviewed: 24 February 2024
Torres
United StatesBad, Communication Price
Nice people Nice área
Stayed in January 2024
Reviewed: 18 February 2024
Sharon
United StatesI was missing a hair dryer in my room and had to wait over 30 minutes with wet hair before one was delivered to my room.
The pool area was spacious and well laid out. It allow for quiet sections when needed. The beach area was clean of debris and the service was excellent.
Stayed in February 2024
Reviewed: 14 February 2024
Nancy
United StatesThe building could use a little sprucing.
The staff was wonderful, and the view was breathtaking.
Stayed in February 2024
Reviewed: 12 February 2024
M
United StatesJhavr at the beach was great very personable and freindly made our stay on the beach memrolble
Stayed in February 2024
Reviewed: 5 February 2024
Monica
United StatesThe bed comforter was very thin could not keep warm.
Stayed in February 2024
Reviewed: 2 February 2024
Nicole
United StatesMost significantly, the hotel charged a $200/night security deposit in addition to the full cost of the rooms UPON CHECKIN. It was not made obvious to me when I booked that the hotel would be also assessing this fee. Apparently, certain Hilton Honors Reward Club members pay a significantly reduced nightly security deposit. But this seems excessive and unusual to me. It nearly doubled the cost of my hotel room. The security deposit is refunded after you check out but it's still something to be aware of. Also, the room service and other food options are very pricy and very limited. We ordered room service dinner and there was only a couple dinner entree options plus a cheese or pepperoni pizza option. Also, room service came delivered in a paper sack. We left the bag with our rubbish in the hall when we were finished and it was still there in the morning, which seemed a miss from the housekeeping staff. Our room smelled musty. However, the views over the ocean were spectacular. It's a very classy, elegant hotel and you see lots of fashionable people in the lobby. Also wish the shop in the lobby had more selection of "Diplomat Resort" branded souvenirs that had the location -- Hollywood Beach, FL. Since they just say "The Diplomat Resort" without a location it looks strange. .
The entry lobby is spectacular and the rooms are generous in size. I enjoyed the soaking bathtubs separate from the showers in the bathrooms. The hotel feels more like a resort than a business traveler spot, which is so typical in hotels nowadays. The pools are fantastic and the "fish eye" window in the bottom of the upper pool was fun for my kids - you can see people in the upper pool from the pool underneath. The snack shop in the lobby as well as the gift shop had fun selections of assorted items.
Stayed in January 2024
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