100 Townsend Street, Birmingham, MI 48009, United States
#2 of 5 hotels in Birmingham
Guests' ChoiceBased on 28 hotel reviews
9.1Cleanliness
9.5
Comfort
9.6
Location
9.5
Facilities
9.2
Staff
9.2
Value for money
8.8
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Showing 1 – 25
Reviewed: 1 May 2024
David
United StatesVery upscale.
Stayed in April 2024
Reviewed: 23 October 2023
Ronald
United StatesThere wasn't anything we disliked.
Location and room amenities (candy and drinks).
Stayed in October 2023
Reviewed: 13 October 2023
Terry
United StatesWater temperature and water pressure are paramount. It was tepid water with a weak stream. The only thing that disappointed.
Michael was the very best bar tender. Awesome.
Stayed in October 2023
Reviewed: 15 August 2023
Charles
United StatesHousekeeping staff & supervisor need to be award there are people still in their room when they are cleaning. The constant slamming of 3 room doors was too much to take. Even after we asked them to try and close the doors not just let them slam they (including the supervisor) still did. Very disturbing, every minute slam. That lasted almost 45 minutes. :( Also, the Bell Captain didn't open the door for me twice and both times I had both hands full of things. :(
The location was great for us. A daughter lives near by. Staff friendly. Rugby Grille bartenders were both great.
Stayed in August 2023
Reviewed: 31 July 2023
Emily
United StatesNoisy at night. The light control was very slow. The view from my room was a dumpster.
Great location. The bathroom was spacious and nice.
Stayed in July 2023
Reviewed: 10 May 2023
Javier
United StatesThe bar area could be better positioned as a lounge.
How elegant it is.
Stayed in April 2023
Reviewed: 24 April 2023
Derrick
United StatesWe were not able to regulate the room temperature. We called the front desk and they sent someone up right away to resolve the issue they came and managed the problem. The service man told us to call him if we had any additional problems. Also we were having issues with the lights when we turned them off or on it took several tries for them to come on or turn off.
Breakfast was awesome and the experience was amazing
Stayed in April 2023
Reviewed: 21 September 2022
Ismail
United StatesThe Diet Pepsi can that cost $10
The hotel is excellent, and the location is the best in the City of Birmingham. Staff are very friendly. Valet parking works very well.
Stayed in September 2022
Reviewed: 29 July 2022
Delidow
United StatesVery comfortable, well appointed rooms. Friendly, professional staff. Gym with two Peloton bikes!
Stayed in July 2022
Reviewed: 6 May 2022
Aziz
United StatesAs I mentioned above the restaurant is not accepting hotel guests without reservations. Also, when I checked out the hotel staff went ahead and charge my card as I was planning to use a different card. they keep charging the card without notifying me.
The hotel is amazing but the restaurant downstairs in the lobby gets full very fast from reservations outside. it's sad they don't give priority to hotel guests.
Stayed in May 2022
Reviewed: 20 March 2022
Sherrie
United StatesCarpet too dirty. Refrigerator not clean
Stayed in February 2022
Reviewed: 19 December 2021
Pamela
United Statesit is a beautiful hotel and great location!
Stayed in December 2021
Reviewed: 21 April 2023
Alex
Canadacheck in process was difficult coffee creamer in room was expired/curdled dirty plate left at front door from previous guest upon check in
comfortable bed, good location, nice lobby
Stayed in April 2023
Reviewed: 24 December 2023
Andrei
RomaniaThere are no comments available for this review
Stayed in December 2023
Reviewed: 20 November 2023
James
United StatesThere are no comments available for this review
Stayed in November 2023
Reviewed: 3 April 2023
Anthony
United StatesThere are no comments available for this review
Stayed in April 2023
Reviewed: 29 March 2023
Aiyowie
NigeriaThere are no comments available for this review
Stayed in March 2023
Reviewed: 24 September 2022
Stephanie
United StatesThere are no comments available for this review
Stayed in September 2022
Reviewed: 18 July 2022
Monica
United StatesThere are no comments available for this review
Stayed in July 2022
Reviewed: 8 May 2022
Dameon
United StatesThere are no comments available for this review
Stayed in May 2022
Reviewed: 11 March 2022
Samer
United StatesThere are no comments available for this review
Stayed in February 2022
Reviewed: 9 January 2022
Sandra
United StatesThere are no comments available for this review
Stayed in October 2021
Reviewed: 1 January 2022
Christina
United StatesThere are no comments available for this review
Stayed in December 2021
Reviewed: 24 December 2021
William
United StatesThere are no comments available for this review
Stayed in December 2021
Showing 1 – 25
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