My only issue was feeling pressured to attend the vacation club meeting to try to get me to buy a timeshare. I wish I had known that was going to happen so I could at least mentally prepare after two weeks of traveling and being exhausted.

I loved the room and the bathroom. We had been dealing with showers on a cruise ship for over two weeks so it was nice to take a shower with actual water pressure. The location was great. It was easy to walk to multiple places.

Stayed in October 2024

N/A

Cleanliness. Friendly, welcoming, helpful and professional staff. Location. Amenities. Complementary coffee/ tea with coffee machine in room. View from rooftop. Facility to leave luggage after vacating room.

Stayed in October 2024

The rooms were a tad small.

The facility was clean and the staff was super friendly and helpful!

Stayed in October 2024

Location was convenient to Time Square and Empire State Building

Stayed in August 2024

Nothing!

Great location without being too noisy Staff were incredibly friendly and welcoming Lots of lovely little touches (tours, water machine, lemon meringue pies in reception) Room was clean with lots of storage. We felt it was a good size too for NYC!

Stayed in August 2024

Beds are really hard

Stayed in August 2024

Would have liked a better workspace, i.e., a chair/desk combo

Everything except

Stayed in July 2024

Great location, rooms a reasonable size (King Room)

Stayed in June 2024

Air con tends to have a loud noise but it is still bearable. Room size a bit small but acceptable.

Location is great. Staffs are friendly and helpful.

Stayed in April 2024

Room size! Amenities. No breakfast offering.

Stayed in April 2024

Could be noisy, especially when construction work is outside.

Good location. Friendly staff. Security at entrance. Offer everday tours.

Stayed in April 2024

As Brits abroad we would have appreciated a kettle in the room but realise coffee is king in USA. We were two adults and 1 child (age11). We had a room with two double beds. There was a lot of furniture in the room which meant we didn't have a lot of room for cases, but we managed as obviously only really sleeping there.

Good hotel in a great location. We asked for a city view and could see Empire State Building! Cafes for breakfast within walking distance. We walked from Penn Station to hotel with our luggage, was easy to find and took about 15 mins. Can walk/subway to wherever you want to be. Most staff were very helpful and friendly. Everywhere was very clean and cleaners were super helpful for anything needed. Due to the weather we did not get to use the roof top bar.

Stayed in April 2024

Location and clean comfortable room.

Stayed in April 2024

Nothing much

It was a great experience, perfect location, friendly staff and quality linen.

Stayed in March 2024

There was nothing to dislike, apart from leaving

The Hotel Staff could not have been more helpful and always engaging, the complimentary tours were amazing, both Jocelyn and Hector superb tour guides, and the rooftop bar, well what a view and the cocktails amazing, Ideal location for right in the centre, Subway close by and main attractions either 15 minute walk or by Subway.

Stayed in March 2024

Nothing, we liked everything.

This hotel was so perfect for our trip to New York. The room was a great size and we had the most incredible view of the Empire State Building and a gorgeous New York street. The staff were so friendly and really welcoming every day. The room was cleaned so nicely every day. The extras like the rooftop bar, the daily tours on offer, and even the candy shop in the cafe were such lovely touches and made the hotel feel very special. The bed was so comfy. There wasn’t a thing we didn’t like, we will definitely stay here again when we’re back in New York. Jess, Ireland

Stayed in March 2024

All was good

Staff was really nice, location was awesome, rooms were clean

Stayed in March 2024

It would be lovely if there was a restaurant at the hotel for evening dinner.

The hotel was the perfect location for getting to subways and walking to places of interest. The staff were very friendly and helpful.

Stayed in March 2024

Very good location, friendly staff, Rooftop Bar with Empire State Building view. The room was very clean. Continental Breakfast in the Hotel Café or just around the corner on 5th or 6th Avenue. Short walking distance to Times Square, Empire, Summit. No extra charges.

Stayed in March 2024

Narrow hallways in which sound resonates especially if room is close to elevator.

Excellent location in Midtown, within walking distance of the theater district as well as other major sites. Friendly and helpful staff. Activities available at the hotel including wine and cheese gathering on the house.

Stayed in March 2024

Area from 7th Avenue going west a little rough but we were walking around at 6am on last day to catch a train from Penn Station to DC.

Reception Staff were superb as was the concierge although we didn't use any of the activities on offer as we are frequent NYC visitors but a nice touch. May sound off but the lobby smelt amazing and was very cool. The rooftop bar offers fantastic Empire State Building views and was in no way as pompous as other rooftop bars in the area. Wonderful hotel all in all.

Stayed in March 2024

Contacted the hotel twice since we left it no response or call back.

Great location, nice rooms, clean and modern.

Stayed in March 2024

Great location. Nice roof top terrace. Very clean hotel and great staff.

Stayed in March 2024

Room could have been slightly bigger.

Great location with so many attractions just minutes away. Fantastic view of Empire State Building from both the room and the roof top bar. Room was lovely and bed was soooo comfy. Staff were really friendly and helpful.

Stayed in March 2024