room was clean. Bed was comfortable. and service was outstanding.

Stayed in September 2024

Nothing to report.

The staff were friendly and courteous. The view I had from my room was phenomenal. Hotel is at a great location near the beach and on the main road where all the activity happens. Room was spacious and very comfortable.

Stayed in August 2024

We stayed in a two bedroom suite facing the ocean and woke up to rainbows every morning! The hotel itself is in the best location in Waikiki and we appreciated proximity to all the luxury shops, restaurants and beaches. The D tower is close to a little market downstairs which was really helpful and Dean & Deluca provided some great caffeine fix. We also enjoyed the pool -- my 3 yr old niece made some very special memories learning to swim there. The property is sparkling clean, tastefully decorated and very secure with tons of helpful staff at the valet desk which was great for shopping/parking. The kitchen was well stocked with everything you might need, and while we ate out for the most part, it was really great to cook sometimes and do the laundry as we stayed over a week. The suite was very comfortable for our family of 4 adults and 1 kid, and the quality of service was exceptional throughout our stay. From the cleaning staff to bell men to front desk, every single hotel staff we encountered remained courteous, quick and kind. In particular the concierge team, Jordan and Aiko, went above and beyond their ways to make our stay so special for my sister's wedding and I am so grateful for all their help before, during and after our stay. My mom loved the view and ambience of La Vie restaurant for breakfasts and we enjoyed Friday fireworks twice during our stay, once from the Italian restaurant on site and also from our suite. It is as good as it gets in Waikiki when you have such a luxurious, calm and peaceful home base, especially for a family visit. I also stayed at Kahala resorts before my family arrived and still think that the Ritz was the best choice for the family to spend time together. As someone who spends more time at 5 star hotels than my own home, the quality of the staff and service really stood out for me for this property and I look forward to going back❤️🌈

Stayed in July 2024

The shower and the tub combination were small. The noise from the floor above was annoying. The cleaning staff coming to my room after seven was unusual to me.

The room was very clean. The breakfast was delicious. The staff was very polite and friendly.

Stayed in August 2024

the door to my balcony was a bit broken, and I couldn't get it closed all the way, so I could hear street noise

Everything was so beautiful and clean; having a kitchen on vacation was really nice.

Stayed in June 2024

Perhaps replace the bath towels. Like drying yourself on sand paper. Very clean but very hard.

Great location. Room was large and very comfortable and staff were very helpful.

Stayed in June 2024

Not close to the beach

Friendly staff and cleanliness

Stayed in May 2024

Nothing. It was perfect.

The staff- there’s a reason you hear the Ritz has next level customer service.

Stayed in May 2024

Location

Spacious

Stayed in May 2024

Nothing

The ocean view from our unit was magnificent

Stayed in May 2024

Nice view, set back from the beach, but can see the water and Friday fireworks. Loved the afternoon gelato cart.

Stayed in April 2024

Room service close at 9:00 pm

Nice

Stayed in May 2024

Booth at hotel swimming pool is not free for use by hotel guest, was told there are charges for use of booth at swimming pool, never encounter this before.

We celebrated our 40th anniversary and hotel is kind enough to send a bottle of champagne as celebration gift

Stayed in April 2024

Nothing

Peefectvlocation, amazing staff, amazing every little details to make our stay memorable. Enjoyed the pool’s cabanas.

Stayed in March 2024

The property bar opened late and closed early in comparison to off-property venues.

The property and suites were well-appointed, well-maintained, and in a prime location with many shops and restaurants.,

Stayed in March 2024

Very clean, so convenient to have kitchen/washer/dryer! Staff was wonderful! Beautiful property and room, attention to detail whoever designed the hotel. A special thank you to Aiko. We went to spread my mom’s ashes and she was of great comfort and help.

Stayed in March 2024

The main pool was under construction

Great suite best stay in Waikiki size of the room was like an apartment

Stayed in March 2024

One of the best experiences I have ever had! Got a free upgrade because they have availability and the room is very spacious and nicely equipped! The view is wonderful and I will definitely come back again!

Stayed in February 2024

staff and rooms Great views

Stayed in January 2024

Nothing to dislike.

The standard and friendliness of all the staff and the service provided, was excellent. Good sized one bedroom suite with great kitchen. Housekeeping were happy to moved some furniture to allow more space in the dining/lounge area. Check in was easy with the added touch of a welcome drink for all the family on arrival. Our room was ready early with a lovely gift and handwritten note awaiting us.

Stayed in January 2024

Unfortunately the main pool was shut for refurbishment which was disappointing. Also, I can't believe that a Ritz Carlton is unable to offer decaf coffee at breakfast (despite asking for 5 days!). Tea choice was also limited to two types. This is an easy but essential fix and became rather annoying on a daily basis (I had to go and buy my own from the store - which showed how easy it was to solve)...

Room great, location excellent and staff very friendly

Stayed in January 2024

Like home

Stayed in December 2023

No late checkout at all (with Marriott membership)

Pet friendly hotel! The room is awesome.

Stayed in September 2023

No complaints.

The breakfasts were superb, most generous and nicely presented.

Stayed in November 2023