383 Kalaimoku Street, Waikiki, Honolulu, HI 96815, United States
#7 of 323 hotels in Honolulu
Guests' ChoiceBased on 212 hotel reviews
9.1Cleanliness
9.4
Comfort
9.5
Location
9.1
Facilities
9.2
Staff
9.4
Value for money
8.1
Free WiFi
9.2
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End of dialog contentReviewed: 23 September 2024
Audrae
United Statesroom was clean. Bed was comfortable. and service was outstanding.
Stayed in September 2024
Reviewed: 26 August 2024
Ineshan
South AfricaNothing to report.
The staff were friendly and courteous. The view I had from my room was phenomenal. Hotel is at a great location near the beach and on the main road where all the activity happens. Room was spacious and very comfortable.
Stayed in August 2024
Reviewed: 7 August 2024
Jiwon
CanadaWe stayed in a two bedroom suite facing the ocean and woke up to rainbows every morning! The hotel itself is in the best location in Waikiki and we appreciated proximity to all the luxury shops, restaurants and beaches. The D tower is close to a little market downstairs which was really helpful and Dean & Deluca provided some great caffeine fix. We also enjoyed the pool -- my 3 yr old niece made some very special memories learning to swim there. The property is sparkling clean, tastefully decorated and very secure with tons of helpful staff at the valet desk which was great for shopping/parking. The kitchen was well stocked with everything you might need, and while we ate out for the most part, it was really great to cook sometimes and do the laundry as we stayed over a week. The suite was very comfortable for our family of 4 adults and 1 kid, and the quality of service was exceptional throughout our stay. From the cleaning staff to bell men to front desk, every single hotel staff we encountered remained courteous, quick and kind. In particular the concierge team, Jordan and Aiko, went above and beyond their ways to make our stay so special for my sister's wedding and I am so grateful for all their help before, during and after our stay. My mom loved the view and ambience of La Vie restaurant for breakfasts and we enjoyed Friday fireworks twice during our stay, once from the Italian restaurant on site and also from our suite. It is as good as it gets in Waikiki when you have such a luxurious, calm and peaceful home base, especially for a family visit. I also stayed at Kahala resorts before my family arrived and still think that the Ritz was the best choice for the family to spend time together. As someone who spends more time at 5 star hotels than my own home, the quality of the staff and service really stood out for me for this property and I look forward to going back❤️🌈
Stayed in July 2024
Reviewed: 6 August 2024
Michael
United StatesThe shower and the tub combination were small. The noise from the floor above was annoying. The cleaning staff coming to my room after seven was unusual to me.
The room was very clean. The breakfast was delicious. The staff was very polite and friendly.
Stayed in August 2024
Reviewed: 9 June 2024
Robert
United Statesthe door to my balcony was a bit broken, and I couldn't get it closed all the way, so I could hear street noise
Everything was so beautiful and clean; having a kitchen on vacation was really nice.
Stayed in June 2024
Reviewed: 2 June 2024
Louise
AustraliaPerhaps replace the bath towels. Like drying yourself on sand paper. Very clean but very hard.
Great location. Room was large and very comfortable and staff were very helpful.
Stayed in June 2024
Reviewed: 29 May 2024
Aileen
JapanNot close to the beach
Friendly staff and cleanliness
Stayed in May 2024
Reviewed: 27 May 2024
Lydia
United StatesNothing. It was perfect.
The staff- there’s a reason you hear the Ritz has next level customer service.
Stayed in May 2024
Reviewed: 16 May 2024
Yvt
United StatesLocation
Spacious
Stayed in May 2024
Reviewed: 14 May 2024
Kurt
United StatesNice view, set back from the beach, but can see the water and Friday fireworks. Loved the afternoon gelato cart.
Stayed in April 2024
Reviewed: 8 May 2024
Shahriar
IranRoom service close at 9:00 pm
Nice
Stayed in May 2024
Reviewed: 5 May 2024
Grace
Hong KongBooth at hotel swimming pool is not free for use by hotel guest, was told there are charges for use of booth at swimming pool, never encounter this before.
We celebrated our 40th anniversary and hotel is kind enough to send a bottle of champagne as celebration gift
Stayed in April 2024
Reviewed: 28 April 2024
Blandine
United StatesNothing
Peefectvlocation, amazing staff, amazing every little details to make our stay memorable. Enjoyed the pool’s cabanas.
Stayed in March 2024
Reviewed: 30 March 2024
Christy
United StatesThe property bar opened late and closed early in comparison to off-property venues.
The property and suites were well-appointed, well-maintained, and in a prime location with many shops and restaurants.,
Stayed in March 2024
Reviewed: 24 March 2024
Michelle
United StatesVery clean, so convenient to have kitchen/washer/dryer! Staff was wonderful! Beautiful property and room, attention to detail whoever designed the hotel. A special thank you to Aiko. We went to spread my mom’s ashes and she was of great comfort and help.
Stayed in March 2024
Reviewed: 9 March 2024
Jonathan
United StatesThe main pool was under construction
Great suite best stay in Waikiki size of the room was like an apartment
Stayed in March 2024
Reviewed: 29 February 2024
Qianqian
ChinaOne of the best experiences I have ever had! Got a free upgrade because they have availability and the room is very spacious and nicely equipped! The view is wonderful and I will definitely come back again!
Stayed in February 2024
Reviewed: 5 February 2024
Greg
Australiastaff and rooms Great views
Stayed in January 2024
Reviewed: 2 February 2024
Tiffany
AustraliaNothing to dislike.
The standard and friendliness of all the staff and the service provided, was excellent. Good sized one bedroom suite with great kitchen. Housekeeping were happy to moved some furniture to allow more space in the dining/lounge area. Check in was easy with the added touch of a welcome drink for all the family on arrival. Our room was ready early with a lovely gift and handwritten note awaiting us.
Stayed in January 2024
Reviewed: 25 January 2024
Oliver
United KingdomUnfortunately the main pool was shut for refurbishment which was disappointing. Also, I can't believe that a Ritz Carlton is unable to offer decaf coffee at breakfast (despite asking for 5 days!). Tea choice was also limited to two types. This is an easy but essential fix and became rather annoying on a daily basis (I had to go and buy my own from the store - which showed how easy it was to solve)...
Room great, location excellent and staff very friendly
Stayed in January 2024
Reviewed: 29 December 2023
Sandeep
IndiaLike home
Stayed in December 2023
Reviewed: 21 November 2023
Yingda
United StatesNo late checkout at all (with Marriott membership)
Pet friendly hotel! The room is awesome.
Stayed in September 2023
Reviewed: 17 November 2023
Joan
CanadaNo complaints.
The breakfasts were superb, most generous and nicely presented.
Stayed in November 2023
Reviewed: 6 November 2023
Biruk
United StatesEverything!
Stayed in November 2023
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