Charged twice (first time through Booking, second directly )

Location

Stayed in August 2024

Very positive. Check in was quick and very effective. Concierge arranged restaurants for every night. Room cleaning was perfect. The only small problem was lack of space for breakfast on those days when second facility was closed. But waiters did great to keep us feeling well. Ivitsa helped us on last two days and was VERY helpful

Stayed in August 2024

People in rooms next door were very loud and I couldn’t sleep

Beautiful place

Stayed in July 2024

Mouse droppings in Tower Suite. Multiple locations.

Location and aesthetic were exceptional. Kevin was a great presence at the entry to the hotel! Housekeeping folks were also such kind individuals. I loved the visible temperature features of the bath and shower! My daughter was taken by the splendor and history.

Stayed in July 2024

Its a popular tourist attraction therefore expect full lobbies and zero to no service at the door

Its clean and good

Stayed in June 2024

It’s ridiculously overpriced. $1200 per night for their plaza room. $1500 per night for their deluxe room. Breakfast not included. Shower head leaking and when I shower the water splashed everywhere flooding the entire bathroom floor. There’s no kettle and tea/coffee set in the room. They expect us to order room service even for a tiny cup of tea. And perhaps it’s the cultural differences thing that I’m not used to - everyone there expect tips even for slightest small thing. Other than that, there is no major problem. A la carte breakfast is delicious - but again very over priced. On a side note, when you sit the waiter will come and say ”orange juice?“, if you nod then he will pour. Even before handing out the menu to you. And it’s $17 for the OJ!!!!! Overall it’s a decent historical hotel, but it’s not that super nice worth paying for. Could have get much better deal with other 5 stars deluxe hotels in London or Paris.

Good location and the fancy name

Stayed in May 2024

The carpets in the room didn’t smell good.

It was fantastic

Stayed in May 2024

Wish there were some goodies in the room

1637

Stayed in May 2024

Room was beyond luxury! Our other NYC hotel room would have fit into the bathroom. The bed was so comfortable and the bath was like a swimming pool. Staff gave us a free glass of champagne and mini desserts as we were still in our wedding garb!

Stayed in April 2024

The quality of the food in the Palm Court could have been a little better. Quite a lot of it closed, such as the bar upstairs, shopping area etc. Not much to do within the hotel itself.

The location of the hotel is superb! Most of the staff provided excellent service. Room very spacious but a little tired in places. The Champagne Bar was excellent especially Russell who provided 5* service and a very genuine, friendly person who made our stay!

Stayed in April 2024

My only issue was that when we ran the bath, the water that came out of the tap at first was brown. This did clear, however it was not very pleasant and not something that I would expect from a hotel of this standard.

Stayed in February 2024

They charge me for room service when I order something !!!!! This is so strange

The staff and the hotel

Stayed in January 2024

Plaza team members were mostly unengaged to borderline rude - specifically, the men who stood at the door of the tea room area and the room service operator.

Location and suite with view.

Stayed in January 2024

Room hasn’t coffe maker

Stayed in December 2023

Staff at breakfast were terrible

Beautiful hotel and rooms

Stayed in December 2023

Price of hotel food and drinks

Its history, reputation and location

Stayed in December 2023

We are breakfast at The Palm Court and it was average at best. We had to send one dish back as it was over cooked, found plastic in another dish. The manager did come and apologize and take that dish off the bill but we were really disappointed with the food there which is a shame. The quality and presentation did not reflect the price. No water in the room we had to call housekeeping several times to bring some up

Loved staying at The Plaza. We were celebrating a special occasion and they left us a bottle of champagne in our room which was a lovely touch. We had a great room with a view of the park, all the staff were very helpful. They have the champagne lounge that is for hotel guests only which is lovely. Really happy we celebrated here

Stayed in November 2023

Well, it's the most expensive??? Hotel in NYC so we expected more. It's basically a tourist attraction... so busy with sightseers, dirty red carpet at entrance, service was only so so. Not worth the money. Of course, if you have money to throw away go right ahead....

The room was lovely

Stayed in October 2023

The gentleman who stands in foyer was noted with a bad attitude. My mother and I had a fun playful bet if the flowers were real or not. When the gentleman was asked his reply, “Your standing there, what do you think?” When we asked for car service to airport, reply was we offer for like $400(ball park) then asked to call for taxi (night before)told we don’t offer that service. Staff verbalized like I interrupted their day.

We had services with salon and those woman were over the top amazing. Customer service was on point and friendly. Very welcoming, respectful and fun.

Stayed in August 2023

Nothing

Staff were very kind and helpful. Breakfast was really good.

Stayed in August 2023

El Chsmpagne Bar esta en el lobby. Parece Central Station. The Palm Court rs bella pero el service and menu son regulares.

Su ubicacion.

Stayed in July 2023

Champagne lounge staff attitude

Location

Stayed in May 2023

great location and facilities. like to mention Oliver in particular- went above and beyond. he is a credit to the hotel, based on level 4 Gold level.

Stayed in April 2023

Carpet in the room looks dirty and old.

Bathroom was not so clean, I found a couple of hair on the bathtub and floor.

Stayed in April 2023