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  5. Reviews of The Peninsula Chicago

Reviews of The Peninsula Chicago 5 stars

108 East Superior, River North, Chicago, IL 60611, United States

#2 of 181 hotels in Chicago

Guests' Choice

Review score

Based on 183 hotel reviews

9.4

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.7

  • Location

    9.7

  • Facilities

    9.6

  • Staff

    9.5

  • Value for money

    8.6

  • Free WiFi

    9.8

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Showing 1 – 25

  • Reviewed: 16 September 2024

    10
    Great stay. Highly recommended.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    Can’t think of anything we disliked

    You couldn't find anything to complain about. The room and bathroom were spacious, and the bed was the most comfortable I've ever had (and we travel frequently!). The staff throughout the hotel were incredibly friendly. The breakfast was excellent, and there was a wonderful atmosphere in both the bar and the Chinese restaurant.

    Stayed in September 2024

  • Reviewed: 31 August 2024

    10
    Great
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Low commode

    Everything

    Stayed in August 2024

  • Reviewed: 30 August 2024

    10
    Had a wonderful time. Will be back again.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Swimming pool closes too early .

    Excellent staff. Clean premises. Close proximity to everything else.

    Stayed in August 2024

  • Reviewed: 29 August 2024

    8.0
    Amazing but has bad security
    • Leisure trip
    • People with friends
    • Grand Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Security of the property are very mean and unprofessional Head of security and another person under him Both of them has a very bad way of treating guests

    Everything in the hotel was amazing The manager of the hotel Mr. Vincent Reyes is a great manager He came to us to try and solve our only problem with the security

    Stayed in August 2024

  • Reviewed: 31 July 2024

    10
    I finally found my go-to Chicago hotel
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights

    The staff was amazing

    Stayed in July 2024

  • Reviewed: 19 July 2024

    10
    Beautiful hotel and service for a girls get away!
    • Leisure trip
    • Family with young children
    • Grand Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I was surprised they did not have bathroom novelties, like ear buds and cotton balls .

    Bedding, robes, coffee, and the amazing personalized patties that we found in our room on the first night we stayed.

    Stayed in July 2024

  • Reviewed: 12 July 2024

    10
    Great time.
    • Leisure trip
    • Couple
    • Grand Premier King Room
    • Stayed 4 nights

    City sounds were loud, price was high overall but we knew what we were looking for.

    Great facilities, close to everything. Food was easily available and was good everywhere we went. City sounds were pretty loud but the room was very nice.

    Stayed in July 2024

  • Reviewed: 9 July 2024

    10
    Great hotel
    • Leisure trip
    • Family with young children
    • Grand Premier King Room
    • Stayed 2 nights
    • Submitted via mobile

    Great

    Stayed in July 2024

  • Reviewed: 7 July 2024

    10
    Quiet comfortable luxury in the heart of downtown Chicago
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    In the bar/lounge, there seem to be a few good looking women who are there solo who were making eye contact with everyone walking in, and trying to cozy up to the customers. I don't know if they are looking for 'business' but the bar staff should be aware of this.

    Love the art displays, the cozy nooks throughout to Lounge and people-watch. Housekeeping service is excellent and very aware of our needs. We loved walking to neighborhood restaurant and shops. Beds are super comfortable!

    Stayed in July 2024

  • Reviewed: 25 June 2024

    10
    Chicago Trip
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    First class facilities and excellent staff

    Stayed in June 2024

  • Reviewed: 12 June 2024

    10
    It was a relaxing and confortable stay
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    None

    The room and the location

    Stayed in June 2024

  • Reviewed: 28 May 2024

    10
    Luxurious beautiful experience
    • Business trip
    • Couple
    • Grand Premier King Room
    • Stayed 3 nights
    • Submitted via mobile

    Restaurant and bar prices

    The art, cleanliness, staff, and spa.

    Stayed in May 2024

  • Reviewed: 1 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location, nice staff, beautiful hotel!

    Stayed in April 2024

  • Reviewed: 26 April 2024

    10
    loved the pool and massage
    • Leisure trip
    • Group
    • Grand Premier Double Room
    • Stayed 2 nights
    • Submitted via mobile

    slow service at sunday breakfast

    breakfast at pierre g was great. great service, value and great food. our lunch in peninsula lobby was excellent. our sunday breakfast service was just ok. slow

    Stayed in April 2024

  • Reviewed: 18 April 2024

    8.0
    Decent hotel with excellent service but otherwise not exceptional
    • Leisure trip
    • Couple
    • Grand Premier King Room
    • Stayed 1 night
    • Submitted via mobile

    Ceilings felt quite low in our room and we didn’t think much of the view (we paid up for a premium view). There was a lot of noisy sirens going off on the street below which made us feel a little like we were staying in an urban war zone. The Chinese food in their restaurant was a bit 2nd rate which really surprised us as we expected more. The service in the restaurant however was very friendly

    All the members of staff at the hotel were very attentive and helpful. Bed was very comfortable

    Stayed in March 2024

  • Reviewed: 15 April 2024

    9.0
    Amazing hotel in a great location!
    • Leisure trip
    • Group
    • Deluxe King Room
    • Stayed 5 nights
    • Submitted via mobile

    There was no breakfast buffet. Only option was overpriced a la cart.

    Amazing location, great facilities and comfort. The gym was very well equipped and had an amazing view.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    10
    The Peninsula was nothing short of exceptional!
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    The Peninsula Hotel was amazing to me and my family. We went for my son’s 9th birthday which is on St. Patrick’s day and they exceeded my expectations. They were very good to us! My son felt like a king for his birthday. They did a special accommodation for his birthday without us asking. We will definitely be back. The staff was very friendly and always willing to help.

    Stayed in March 2024

  • Reviewed: 9 April 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    It’s simply an exceptional hotel

    Stayed in April 2024

  • Reviewed: 21 March 2024

    9.0
    Great stay! I will come back
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 4 nights

    Shower head is really old and must be changed to current 5 stars hotel standard as rain mist shower! this is a small issue comparing to all the benefits but the shower experience is poor

    Staff service is really next great! everyone is so nice and kind and just helpful, really one of the best service I've seen Location is the amazing! everything is few minutes walk Cleaning is very-very important to me and this hotel is at the highest levels! Room is smart-room with a console that controls almost everything, very convenient I will definitely come back next year

    Stayed in March 2024

  • Reviewed: 21 March 2024

    10
    Wonderful 10/10. Would say here again in a heartbeat.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights

    The staff in the Asian restaurant were a bit grumpy with us but besides that everything was incredible.

    The service was exceptional. Everyone was so friendly and we had the best time. We were upgraded and there were so many personal touches. We stayed here for our wedding and it couldn't have been more perfect.

    Stayed in February 2024

  • Reviewed: 19 March 2024

    10
    Amazing stay. Will come back and next time I will find at their Shanghai Terrace.
    • Business trip
    • Solo traveller
    • Grand Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Location. Close to all the luxury retailers and upscale restaurants.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    10
    Loved the hotel (except breakfast)
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 5 nights
    • Submitted via mobile

    Self service breakfast would be much nicer

    Breakfast very expensive and no self choice

    Stayed in March 2024

  • Reviewed: 9 February 2024

    9.0
    Always as great as Peninsular. Great hotel. Definitely come back
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Everything is great. I forgot my AirPod and holder in the room. I called. Housekeeping responded quickly. They found it. And sent them with FedEx per my request.

    Wonderful place. Good service. Clean. Good amenities. We went to the Terrace Bar and lunch at Lobby Restaurant. Both provide delicious foods and drinks

    Stayed in February 2024

  • Reviewed: 2 February 2024

    10
    Will come again just to stay here. Loved it. Staff was great.
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Loved it all

    Beautiful rooms and facility

    Stayed in January 2024

Showing 1 – 25

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