1 Newbury Street, Back Bay, Boston, MA 02116, United States
#8 of 93 hotels in Boston
Guests' ChoiceBased on 385 hotel reviews
9.0Cleanliness
9.5
Comfort
9.5
Location
9.8
Facilities
9.2
Staff
9.2
Value for money
8.0
Free WiFi
9.2
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End of dialog contentReviewed: 28 June 2024
Azız
Turkeyhotel was cold and breakfast room especially too cold
very well
Stayed in June 2024
Reviewed: 28 June 2024
Ronald
United StatesService provided by a highly professional staff.
Stayed in June 2024
Reviewed: 10 June 2024
Karyn
United KingdomMonumentally rude waitress in the Street Bar - staff are clearly not properly trained. I joined my brother and niece at a table. They were waiting for breakfast - I ordered a pot of tea. The waitress took forever to take my order, came back with an empty cup and delivered herself of a jaw droppingly rude lecture about how it was a table for two people, not three and essentially I should not he sitting there but she would make an exception and allow me to. She should have offered to move us to a bigger table. Fifteen minutes later my tea had not arrived, we left, and my brother was presented with a bill which included the tea. He asked for it to be removed from the bill - they refused. No apology for poor and rude service. This fell well below the standard I would expect of a hotel such as this - it was truly appalling.
Excellent location, beautiful rooms. Staff on the whole really efficient and polite.
Stayed in June 2024
Reviewed: 5 June 2024
Lesley
United KingdomBut on the pricey side for breakfast
Excellent location comfortable friendly staff
Stayed in June 2024
Reviewed: 3 June 2024
Meredith
United StatesWe stayed here while visiting colleges with my 17-year-old and 9-year-old. I chose it to balance college shopping with some fun for my little one. The location is perfect across from the public garden and walkable to so many fun parts of Boston. Although the marathon was on our first day, it never felt crowded, and the concierge got us great reservations. Breakfast in the Street Bar was a treat and the service was exceptional (thanks Conch!). Every staff member we spoke with told us their Boston college experiences and we discovered that the concierge went to Tufts for piano. They doted on my kids and absolutely made our trip. Take a moment to notice the art - it was mostly curated from local artists.
Stayed in April 2024
Reviewed: 31 May 2024
Bridgette
United StatesThe lobby was non-existent. Nowhere to sit or wait for a friend. Cost of the hotel was steep, so I guess you get what you pay for. Location is exceptional.
Amazing. Walk into the lobby and the air has a captivating scent—fresh, clean cologne-like. The property was immaculate, the staff was attentive, reception was welcoming, elevators were quiet and smooth.
Stayed in May 2024
Reviewed: 18 May 2024
Catherine
United KingdomWait at reception to check in
Licatikn was excellent and rooms were very comfortable
Stayed in May 2024
Reviewed: 8 May 2024
Sarah
United KingdomBeautiful and new room, clean bathroom, excellent breakfast
Stayed in March 2024
Reviewed: 3 May 2024
Georgina
United Arab EmiratesNothing
Wow, the staff at this hotel are just amazing. From the concierge, reception, cleaning as well as the bar staff in the bar downstairs, the service is impeccable and nothing is too much. We stayed for Boston Marathon and you couldn't have had a better location!! Even better, the hotel put on an amazing runners breakfast including bagels, porridge and gu gels! Then after the marathon they put on a finishers party which included lots of great food and drinks. The bar downstairs is great, but the restaurant at the top is bad. The staff are rude and the food is poor, but this restaurant is not run by the same owners as the hotel.
Stayed in April 2024
Reviewed: 2 May 2024
Wilson
United KingdomBreakfast arrangements
Location, room
Stayed in April 2024
Reviewed: 23 April 2024
Justo
United StatesBest location best staff!
Wonderful hotel, top notch in Boston
Stayed in April 2024
Reviewed: 17 April 2024
Stephanie
United StatesNothing
From the moment we stepped in the hotel, service was excellent! We stayed there for the Boston Marathon weekend and it was the perfect location!!! Our room overlooked the Boston Public Garden and we could watch the BAA 5k from our window. Easy to catch Ubers and walking distance to many great sights! Rooms were nice and beds super comfy. It was quiet too. The hotel did some nice extras for the Boston runners on race day that were much appreciated!
Stayed in April 2024
Reviewed: 14 April 2024
Matthew
United KingdomAs it was cold in Boston, the windows were ill fitting which created a draft in the room, and the heating system was very noise. We kept it off most of the time. Bar drinks felt expensive which ultimately stopped us going. That said, something to be expected for this type/standard of hotel.
The service provided by staff was very personal and the gym was very good. Large enough with a wide range of machines and equipment. The room was a good size with a great view of Boston Common. The hotel has an excellent location. We walked everywhere as it's very central in a lovely district of Boston.
Stayed in April 2024
Reviewed: 29 March 2024
Manuela
United KingdomNothing in particular
Modern and comfortable, spacious room, view on the park.
Stayed in March 2024
Reviewed: 24 March 2024
Terry
United StatesHvac system moans a bit
Size, elegance, friendliness and competence of all the staff
Stayed in March 2024
Reviewed: 17 March 2024
Thomas
South AfricaThe only criticism is that the restaurant at the rooftop, Contessa serves as a breakfast venue, and it’s gorgeous but the hostess staff are not the friendliest or most polite. Both times we ate there, they made us feel a little less welcome. The restaurant also has a limited menu. I would recommend trying it once, but then go elsewhere and try something else.
Excellent location on the park, beautiful area, great for walks, coffee shops, restaurants and shopping. Staff are superb with a wonderful attitude and very welcoming and helpful. The room was beautiful. Excellent gym.
Stayed in March 2024
Reviewed: 15 March 2024
Gillian
United KingdomRoom service was a bit slow
High quality standard of accommodation and helpful staff
Stayed in March 2024
Reviewed: 31 January 2024
Rana
Saudi ArabiaNothing
Everything
Stayed in January 2024
Reviewed: 28 January 2024
Hazaa
QatarPerfect location
Amazing hotel
Stayed in January 2024
Reviewed: 23 January 2024
Richard
United StatesLocation and professionalism of staff
Stayed in December 2023
Reviewed: 21 January 2024
Giovanni
BrazilI liked everything on the hotel
Location and service
Stayed in December 2023
Reviewed: 8 January 2024
Pete
United KingdomQuite pricey
Rooms, rooftop restaurant , bar , location , staff
Stayed in January 2024
Reviewed: 23 December 2023
Ricardo
BrazilStayed in a suite. Excellent size. Shower in the toilet seat (not usual in US standards - excellent option). Only thing negative was the view (into the hotel - not to the park).
Excellent overall and not expensive for what it offers. Very exclusive / discreet hotel, it does not shout at you like some of the fancy chains. Excellent gymf, in front of the park.
Stayed in October 2023
Reviewed: 17 December 2023
Sadoon
KuwaitThe bed wasn’t so comfortable
Stayed in December 2023
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