Bathroom could be larger with hooks to hang clothes/robes

Friendliness and helpfulness of all the staff; loved relaxing and meeting new people in the private library lounge; very nice room overlooking the Public Garden with a cushioned bench seat by the large windows to enjoy the wonderful view

Stayed in September 2024

Everything was great.

We loved our room and how luxurious the bed was.

Stayed in September 2024

The water was imported from Italy. Please don't waste air miles on foreign water. Not necessary.

Did not eat breakfast but the cocktail bar was great. Very easy location for visiting Boston.

Stayed in August 2024

Only suggestion is the reception area does not smell nice.

Great Location, employees are friendly, food options within the hotel

Stayed in September 2024

The hallway carpet between the hotel rooms needs a refresh. Stains are showing. Otherwise the wall paper and wood accents around the doors were lovely.

Very well executed including room service. Same quality as eating downstairs in the bar.

Stayed in September 2024

No light filled breakfast room (bar doubles as the breakfast room), substandard hall for a 5 star hotel.

Remarkable comfort of the beds & pillows, outstanding air quality, kind staff, beautiful corridors and quiet & green location.

Stayed in August 2024

Nothing everything was just perfect

Cleanliness and best location

Stayed in August 2024

The strong perfume!!!!!! It’s awful.

Location. Access to Boston Common. Shops. Restaurants. Comfortable walk to museums.

Stayed in August 2024

Beautiful property, great location.

Stayed in June 2024

Nothing.

Concierge was very helpful, beautiful and friendly.

Stayed in August 2024

Decor a little bland. Food at Contessa restaurant disappointing eg orange juice not fresh, breakfast pastries over warmed/dry - though cocktails there were great!

Central location with immediate access to beautiful Boston public park. Very friendly and helpful staff. Room very comfortable

Stayed in July 2024

Great location, great hotel, great staffs, great service!

Stayed in July 2024

One recommendation - sliding bathroom doors do not stay closed without a catch or lock mechanism.

Excellent hotel with a wonderful location and superb facilities. Staff greet guests warmly and it feels like a home from home - only better !

Stayed in July 2024

Perfect location, modern rooms

Stayed in July 2024

Everything is gorgeous - the lobby, the rooms, the rooftop restaurant. Beds are super comfy and rooms are spacious. It was v pricey for a two queen room but we wanted to splurge for a girls weekend and it did not disappoint!

Stayed in July 2024

My one and only dislike was the wedding music heard in our room on the Saturday night only. There are many weddings at this hotel and the weekends are busy and active. Maybe the higher floors do not hear the music, not sure! Everything else was perfect!

This was the first time staying at this hotel. It exceeded our expectations for these reasons. The location is in the center of Boston. The Public Garden is across the street. The subway lines are easily accessible but most of all the staff (everyone we encountered) went out of their way to accommodate your needs or requests. The hotel rooftop restaurant, Contessa, is first class, pricey but worth the treat! The bar area is the perfect spot with great views of Boston and just a happening spot. The food was very good. The lounge bar on the first floor has great Public Garden views if you sit at the window (great for people watching) and the food and service is outstanding. The rooms were a good size and beds very comfortable. They provided water in cans each day and there is a nespresso coffee machine in each room. We were on the 5th floor in the front of the hotel with a Public Garden view but higher rooms have a better view over the trees. We will definately stay at the Newbury for future Boston trips.

Stayed in July 2024

hotel was cold and breakfast room especially too cold

very well

Stayed in June 2024

Service provided by a highly professional staff.

Stayed in June 2024

Monumentally rude waitress in the Street Bar - staff are clearly not properly trained. I joined my brother and niece at a table. They were waiting for breakfast - I ordered a pot of tea. The waitress took forever to take my order, came back with an empty cup and delivered herself of a jaw droppingly rude lecture about how it was a table for two people, not three and essentially I should not he sitting there but she would make an exception and allow me to. She should have offered to move us to a bigger table. Fifteen minutes later my tea had not arrived, we left, and my brother was presented with a bill which included the tea. He asked for it to be removed from the bill - they refused. No apology for poor and rude service. This fell well below the standard I would expect of a hotel such as this - it was truly appalling.

Excellent location, beautiful rooms. Staff on the whole really efficient and polite.

Stayed in June 2024

But on the pricey side for breakfast

Excellent location comfortable friendly staff

Stayed in June 2024

We stayed here while visiting colleges with my 17-year-old and 9-year-old. I chose it to balance college shopping with some fun for my little one. The location is perfect across from the public garden and walkable to so many fun parts of Boston. Although the marathon was on our first day, it never felt crowded, and the concierge got us great reservations. Breakfast in the Street Bar was a treat and the service was exceptional (thanks Conch!). Every staff member we spoke with told us their Boston college experiences and we discovered that the concierge went to Tufts for piano. They doted on my kids and absolutely made our trip. Take a moment to notice the art - it was mostly curated from local artists.

Stayed in April 2024

The lobby was non-existent. Nowhere to sit or wait for a friend. Cost of the hotel was steep, so I guess you get what you pay for. Location is exceptional.

Amazing. Walk into the lobby and the air has a captivating scent—fresh, clean cologne-like. The property was immaculate, the staff was attentive, reception was welcoming, elevators were quiet and smooth.

Stayed in May 2024

Wait at reception to check in

Licatikn was excellent and rooms were very comfortable

Stayed in May 2024

Beautiful and new room, clean bathroom, excellent breakfast

Stayed in March 2024