Some non-exclusive = common restaurant and bar on the main level/lobby were closed on Mondays (and also Tuesdays I think). It is logical, that fancy restaurants are closed a day or two per week, but the more or less basic bar on the main level?

We had a larger and top floor room, that was great. We could even spot a turtle in the shallow water from there. The Dolphin encounter was expensive but worth it.

Stayed in July 2024

1. Breakfast is a hassle as service is slow and there’s not enough seating to accommodate. There’s often a long wait. 2. The extra charges for pool seating is a drag, especially given how much you pay for staying there.

Location

Stayed in August 2024

There was NO adult section for pool/spa. We used a very hot, small, dirty jacuzzi that was shared with peeing kids.

PEOPLE extremely friendly and effecitient

Stayed in August 2024

There was nothing as my expectations were all exceeded.

The location was quite reserved and and well situated. The beach was long and beautiful. The rooms were clean with great view of the ocean. Kahala will easily inspire you to reconnect with nature.

Stayed in August 2024

A handheld shower head would be a plus in this type of hotel. You need a taxi to go in the downtown. Some information on what's close to the hotel would have been appreciated .

It is a quiet place. We had taken two rooms with mountain views, and it was nice to be able to look out over the landscape from the room. The rooms were spacious and clean. The beach is easily accessible and very pleasant, and it's possible to swim without risk. It's a pleasure to see the dolphins playing with the toys provided during shows, especially when they've been forgotten. If you want to go for a walk, it's easy and very pleasant. The nearest shopping center is about a 1/2-hour walk away. The pool is a little small, but the beach makes up for it.

Stayed in August 2024

NA

Staff were friendly, room was fabulous and the restaurants within the resort were some of the best food ever eaten. The butterfish was spectacular!

Stayed in August 2024

Pool area and pool not that big. Pool restaurant not so well organized. Walking paths to the gym or beach could be more thoughtful. Light could be better in front of the bathroom mirror. For us was a really good 4 star hotel and close to 5 stars compared to asian or arabic 5 star. We can not compare to other 5 star in the US.

Beach and location are really nice. Close to Honolulu to get out but you don't feel like close to the city. Beach very clean and perfect to relax. Rooms are very clean and spacious. Staff is great and very helpful. We do recommend getting dinner at the arancinos, best italian restaurant we've been in the US.

Stayed in July 2024

Drain in the room shower did not drain properly.

Attentive service, friendly staff, beach front

Stayed in July 2024

1.) Advise guests you have major construction underway in the tower before they book! 2.) Advise guests that "ocean view" may include being situated above check in / valet with great views of parking garage - and where the ocean is in the distance (depending upon which side of the tower your room is in AND the floor your on). This was a shock for us. Perhaps obstructed ocean view would be more accurate. 3.) Since 2021, Hawaii has had laws about "Reef Safe Sunscreens" which delineates the sunscreen ingredients that are allowed. At no point did we ever see any postings (at check in, in the room, at the beach area) for your guests to ensure they are following Hawaiis sunscreen mandate - esp since Kahala is right on the ocean. And while we were at the ocean, we overheard a number of quests complaining about the Hawaii Safe sunscreens and using the sunscreens they brought from home - that lead to bleaching of coral and damage to the ocean. Kahala needs to be more responsible about practicing the edicts of being responsible to the environment that your advertisements preach and advising your guests about Hawaiis Safe Reef Sunscreen laws. 4.) Too many (6 adults) dolphins for the very small lagoons - if you're going to have this tourist attraction in the center of the Kahala hotel property, then have it managed responsible. Regardless of what Dolphin Quest advertises - this is NOT a marine sanctuary and the volume of water available to six full grown dolphins is abysmal. It's like a circus! 5.) Charging $50 a day for parking is ridiculous.

Excellent location; Directly on the beach with few people; choice of restaurants; service was superb with the exception of our check in experience.

Stayed in June 2024

The furniture should be improved, some scratched... The concierges should have more relevant information in terms of sights in the city.

Good selection of food during the breakfast and dinner, turn down service in room was great, nice beach and we'll maintened grass. The service was attentive.

Stayed in June 2024

Loved the dolphin lagoon area and watching them. Loved the different eating and chilling out restaurant options. Loved the beach and pool side areas to chill out. Comfortable and friendly resort with kind, helpful staff. Enjoyed the free activities available to appreciate the Hawaiin experience.

Stayed in June 2024

Everything was rather dated.

View, room

Stayed in June 2024

My main complaint was the breakfast. The vibe of the breakfast restaurant is fantastic with amazing beachside views. We did a la carte one morning, and it was good but slow to come out. We did the buffet the next morning, but we were not impressed with the food quality or the selections, especially considering the price.

Staff was very attentive and hospitable. Very welcoming. Very clean. Feels like luxury. It’s a bit remote, so you have to Uber or drive off the property in order to find other dining options.

Stayed in June 2024

High prices at restaurants

Great location

Stayed in May 2024

Everything was great!

Quiet and clean. Great little lagoon beach. Very good food and great quick service.

Stayed in May 2024

A few walking people around pool & resort garden, it is uncomfortable.

Behind of Diamondhead Mountain There are few Luxuries House area. In the middle of there, kahala hotel & resort was located. In front of hotel resort, The kahala beach as private & For only Hotel guests pool is so good. This Boutique Hotel with italian restaurant, beach cafe, restaurant, Fusion French restaurant & loung cafe are high quality interiors & nice foods & drinks & hotel staffs high-end services & professional !!!. I will stay in here only when I visiting Honolulu.

Stayed in May 2024

Our toilet was not fully functional when we arrived and after the first night I had to call it in (it was fixed very quickly though!). The drapes were — tattered. Although I didn’t notice this till the second day, so you can see it didn’t get in the way of anything, it was a tad startling that the room was not absolutely ship shape — at the price— but neither of these things stopped us from enjoying the view and the beautiful place.

The ambience and quality of service is exceptional, we love that it is not in Waikiki. We were celebrating our anniversary and got a bottle of champagne comped each night! One of the nights we got a cupcake as well- very delicious!

Stayed in April 2024

Extra charges for parking

Loved taking bikes out for a ride to diamond head and the dolphins

Stayed in April 2024

Rooms can have a bit refurbishing

Location and staff

Stayed in April 2024

Breakfast is quiet expensive :( And car parking cost 50$/day !!!

Stayed in April 2024

The beach and the pool right next to each other and the 24/7 fitness center is outstanding

Stayed in April 2024

Italian restaurant is a rip off. I was sick after I ate there.

Stayed in April 2024

Restaurant and breakfast price too expensive without many other options on site.

excellent location. great beach in front of the hotel, non crowded. Close to waikiki restaurants and shop with complimentary shuttle from hotel.

Stayed in March 2024

Excellent beach & staff; beautiful views; excellent amenities.

Stayed in March 2024