Reception staff were disinterested, unhelpful and resentful. Everything was too much trouble for them, including sharing local knowledge. The only exception was a single encounter with one staff member during my five nights stay and my room wasn’t serviced consistently. My tv didn’t work and wasn’t fixed for two days, without explanation or apology. The only restaurant doesn’t open until after 8am and they don’t replenish the breakfast selection, so there is very little on offer. The rooftop bar is closed to the public AND GUESTS as it is primarily a reception venue, which is not advertised.

The hotel building was funky and fabulous and my huge corner room was beautifully appointed.

Stayed in September 2024

Staff was very accommodating and understanding. All aspects of hotel are nice: clean, convenient location, etc.

Stayed in September 2024

The bed was very soft and very uncomfortable.

Loved the decor and ambiance.

Stayed in September 2024

All was perfect

Clean, modern, spacious, good location

Stayed in September 2024

Location was great with lots of bars and restaurants close by. The Hotel decor and facilities very good, room was a good size and very comfortable.

Stayed in September 2024

… but right from arrival the staff were disinterested. Even half way through checking in, the girl who was checking me in went to share a birthday cake with one of the other members; leaving me in limbo at the desk for quite some time. If this aspect was improved; the hotel would be a stunning venue.

Lovely hotel, very well appointed - great location,

Stayed in August 2024

The ladies at the front desk are really not friendly, not sure they like their job. At check-in, the room keys they gave us didn’t work (had not been magnetized) and they didn’t give us the breakfast vouchers, we had to go back and ask for it the next morning. But the worst was when one gave me attitude when I asked for 2 bottles of water at checkout - she looked at me without a smile, didn’t say anything, took her time to go in the back office, then came back with only one bottle and said “I’ll give you one bottle”. Seriously?!? I was so shocked I just took the bottle and thanked her but thinking about it now… How can you be so cheap and make your client feel bad when they just asked for a bottle of water that probably cost you 10 cents - while they paid nearly 500usd a night (we stayed 3 nights)!! Box House, you’re a nice hotel, but you should revisit your customer service :/ I have to say, though, there was one guy that was super nice to me and my partner - so maybe it is a matter of selecting the right staff…

Nice artsy hotel, the room was great - spacious, super clean, comfortable bed…

Stayed in September 2024

Privacy in shared rooms

Vicinity Helpful staff Fabulous breakfast Clean room

Stayed in September 2024

Bed and pillows were very soft, the conditioner bottle leaked. The kamode was temperamental when flushing and the toilet roll was very cheap.

Staff was wonderful, and the decor was very nice

Stayed in September 2024

We were specifically looking for a more local vibe outside of Manhattan, and this place was a perfect 10/10! Our stay exceeded all expectations. The room was spacious and beautifully decorated—not like the repetitive, cookie-cutter design of big chain hotels, but with real attention to detail. It felt incredibly welcoming and comfortable. We loved waking up every morning to the city view from our balcony. While the location does require a 10-minute walk to the nearest subway stations, it's easy to get anywhere in the city from there. The staff were kind and very helpful throughout our stay. Highly recommended!

Stayed in September 2024

Room wasn’t ready until an hour after check in time but staff tried hard to accommodate us. Our suite was on second floor with a lot of stairs to climb to get there. I knew there were stairs involved but didn’t realize it would be so many.

Wonderful staff went over and above to ensure a good stay. Delicious breakfast buffet. Room was comfortable, clean and quiet.

Stayed in September 2024

Everything was great and the breakfast was EXCEPTIONAL!!!

Stayed in September 2024

Beautiful hotel in a great location. The view of the Manhattan skyline was amazing. Great base for exploring New York. Comfortable, spacious room.

Stayed in September 2024

The receptionist was particularly unfriendly and not at all helpful.

The room was brilliant and was the area.

Stayed in September 2024

Rude front of house. Two deposits held on my credit card and still not returned.

Good location for our purposes

Stayed in September 2024

One member of Front desk staff very rude and refused to give her name. No opportunity to keep the same towels to save the planet. A large deposit still held on my credit card for ‘incidentals’ In fact this amount was taken twice because I had two bookings. Cardboard cups for tea and not replaced each day. Had to go to reception at 7am for cups as no housekeeping available and apparently no manager on duty on Saturday and manager ‘sick’ on Sunday.

Clean, well situated

Stayed in September 2024

Great location - subway is 5-10mins walk away and 1 stop to Grand Central, Ferry stop is 10mins walk away. Room was just right for our family of 4. We also found lots of nice local places to eat out (5 to 15mins walk) and tried different places each night. Great value compared to staying in Manhattan.

Stayed in August 2024

The price was very, very steep.

Beautiful room, very nice [people!

Stayed in September 2024

It's NYC (or Brooklyn to be more precise) so I know - to some extent - this comes with the territory, but a middle of the night visit to the bathroom included an encounter with a cockroach. Our ground floor room may have been a factor. I let the front desk staff know and they were very sympathetic and wanted to be responsive (they offered to spray the room, but we didn't want to do during our stay).

It's a very hip, well designed interior. We got upgraded (by a lovely front desk staff person named Denissei) from a regular room to a suite. The suite was incredible - huge (bigger than many apartments), stylish, very comfortable, and with a full kitchen and living room area. A really special room experience. The location is great - tucked away from the main action in Greenpoint, but a couple of blocks from an excellent grocery store (Lincoln Market) and right next to cool ways to view the East River, Newtown Creek, and Manhattan. It's an easy walk to the many great restaurants and fun spots in Greenpoint. Also, the deal they have with the Bellship apartments for parking was affordable and relatively convenient.

Stayed in September 2024

A few things would have really improved our experience. There were two weddings taking place while we were there, and as a result the roof terrace was closed for all 5 days of our trip (a shame) and breakfast was suddenly cancelled one morning (no notice, we had already paid). This felt really frustrating as it seems ‘regular’ guests are not the hotel’s priority. The staff did their best to accommodate but I think this is a wider issue that the hotel management should look at. The room we were in (suite) had no windows (apart from a roof window) and no natural light whatsoever. This was not clear in the room description on booking.com. The other annoying thing we kept experiencing was our entry cards always being demagnetised, and having to sign into WiFi every time we left and came back. It’s very expensive, but that is NYC!

Lovely hotel - spacious room, cool location, lovely staff

Stayed in September 2024

Staff was indifferent! Woke two nights in a row late at night from next door banging due to the bed headbords so close to the Wall 😵‍💫

Stayed in September 2024

Was a great location and clean and large rooms. Was really easy to get to. Breakfast was lovely too.

Stayed in August 2024

Quiet, clean, and spacious.

Stayed in July 2024

The guest bathroom lighting was awful. Very difficult to see to apply makeup. The room should have a full length mirror.

Great rooms, fun vibe, rooftop wedding venue was beautiful. Food was delicious and the wait staff was very attentive.

Stayed in September 2024