The property is just next to Times Square. You get all the vibes just at your doorstep. The hotel offered various coupons for drinks and food which were great. Stuffs were very friendly and helpful.

Stayed in September 2024

The lobby was very crowded with very limited waiting space

Lizzy was super cool. Room and all facilities were great. Bed comfortable and very clean all over! .

Stayed in September 2024

Front desk guys were all great. The hotel was clean and comfortable. They held our luggage the day of check out.

Stayed in September 2024

Maid took our towels on second day but did not replace them and we went to desk to get new towels but never got them

Clean great staff. Great location near subway

Stayed in September 2024

Small rooms, but it is what it is in new York City And the bed is a bit small for 2 persons

The location is great About the elevator waiting situation, which is mentioned quite often, we barley waited for one. So that also a plus

Stayed in September 2024

Room tiny

Location

Stayed in September 2024

Floors were really dirty

Liked the style of the hotels

Stayed in September 2024

Not being able to enjoy the top bar which could only be accessed with reservation. The restaurant is small without natural light

The service was really good and the room and bathroom very clean. We really liked the hotel

Stayed in September 2024

A bit expensive but normal for NYC, staff didnt leave us fresh towels

Really nice bar on rooftop (separate reservation required) amazing location a few blocks from times square, many great restaurants nearby, and subway station right next door. Gave us two free drink vouchers and a $25 credit to use in the hotel.

Stayed in September 2024

The elevator takes forever - one day it took us exactly 14 minutes to get out of the building...People working at the reception weren't very nice.

Amazing location, everything was very clean

Stayed in September 2024

The roof top was closed.

The room, common area of ​​the hotel and mainly the location.

Stayed in July 2024

Not ready at check in

So the only thing was room was not ready at check in

Stayed in September 2024

Check in was slow and room was not ready untill 4.15pm. Need to check electrical equipment as steamer wire broken and hot electric shock

The location is excellent.clean, tidy and modern

Stayed in August 2024

A small compact hotel.

Location and cleanliness

Stayed in August 2024

Three things annoyed us. 1: The hotel shares the building with a restaurant on the last floor, which causes many lines after it opens late afternoon and the loss of one elevator for the hotel. 2: When we arrived, the check-in system was down, and they had no plan B other than to wait a few hours and come back to see if it was back up. 3: The employees had trouble explaining why our card was being charged more than once. One thing to keep in mind is that the hotel does not help you get a taxi. So you have two options: go down the street and get a taxi yourself or pay for the service the hotel offers.

The room was comfortable, and the hotel's location was perfect. We ended up doing everything by foot. The internet was great, and we even got two courtesy water bottles per day in our fridge. Our room did not have breakfast, but they have a restaurant with breakfast that you can pay extra. We opted to try different places each day.

Stayed in July 2024

- It would be great to have more seating available in the lobby. - Adding a few more hangers and hooks around the room would also be helpful, as the wardrobe space is somewhat limited, and additional spots to hang clothes would be convenient. - Unfortunately, we could not access the top-floor bars to enjoy the stunning city views or take photos due to U.S. laws restricting children under the drinking age. It would be wonderful if there were a designated area for families, at least during the early evening, to enjoy the views and sunset together.

The bedroom was spacious and clean. We requested a top-floor room with a view, and we were delighted to receive exactly that. The fragrance in the hotel lobby was refreshing and welcoming, especially after a day of exploring the city. We also appreciated the shop and bar in the lobby area. The breakfast was great, offering a good variety of delicious options.

Stayed in August 2024

When ordering room service, would take s long time or sometimes items weren’t delivered Location could be better

Very clean and friendly staff

Stayed in August 2024

Street location was a disappointment. Street was dirty and felt unsafe.

Stayed in July 2024

The phone in our room didn’t work and we had 2 rooms as a family, I did report it and they said they would fix it, they didn’t. The TV didn’t work. Really noisy with cars beeping all night and sirens. I asked for our rooms to be close to each other we were in 9th floor Husband on 36th floor, hardly close! Husbands room wasn’t made up on one day and they didn’t have waters on numerous occasions. It’s a shame we had to walk past so many homeless and men smoking weed to get to the hotel.

It was clean and the reception team were friendly

Stayed in August 2024

Parking was too expensive

Everything was OK

Stayed in August 2024

Everything was great however the only ice machine for the whole building was on the lower level and there was only 3 small elevators that were full every time we went to get on one and seemed like one of the elevators were reserved for the people going to the rooftop bar. It took me one night 45 minutes to get ice from my room on the 20th floor. Their valet parking was way too expensive now that I priced around to nearby places. I get it, it’s NYC but $88 per night is a little ridiculous considering other nearby hotels offer parking for less than half of that.

Very clean and the house keeping was amazing! The location was absolutely perfect! Staff was amazing too!

Stayed in August 2024

Room was only cleaned once during our 6 day stay with cleaning service arriving in the evening when we were already back in the room handing us fresh towels.

Location very central.

Stayed in August 2024

small hotel with small rooms

convenient location

Stayed in June 2024

Location, breakfast choice, the beds were really comfortable

Stayed in August 2024