5336 Wurzbach Road, San Antonio, TX 78238, United States
Based on 219 hotel reviews
4.3Cleanliness
4.9
Comfort
5.0
Location
6.0
Facilities
4.8
Staff
5.8
Value for money
5.2
Free WiFi
5.4
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End of dialog contentReviewed: 24 August 2024
Lucia
United StatesIt seemed to be under repair. Our door appeared to be recycled from another place. Safety bar on door was broken. The doorway appeared to have been kicked in. I didn’t feel safe.
The closeness to the UT Medical Center.
Stayed in August 2024
Reviewed: 15 May 2024
Hasan
United StatesBathroom was not clean. Toilet was dirty. Flush was not working. Sink was broken. There was no cold water, only hot water was coming as faucet was broken.
The price was affordable. Staff was very kind and humble. They were well mannered. Housekeeping person was nice.
Stayed in May 2024
Reviewed: 25 April 2024
Dagoberto
United StatesHad to have the sheets changed upon arrival and checking the bedding for it had pubic hair and dirt and stains in the sheets TV went berserk stopped working and had to reprogram it myself because the staff didn't know how, the remote needed batteries, sink had water pressure problems very low pressure for bathing and stayed 2 nights never had my towels replaced or any kind of service during my stay
Wasn't much to like
Stayed in April 2024
Reviewed: 8 April 2024
Ignacia
United StatesSome of the staff was rude and not friendly at all. They took $20 in cash as a deposit after I had already paid for my stay on line! The room was really dirty, short on towel, a roach living behind the picture frame on the wall. Dirty floors, walls and dirty sink.
There wasn't much to like about this hotel. We were blessed to have a bed to sleep in is all and the location. I would not recommend this hotel to anyone!
Stayed in April 2024
Reviewed: 18 February 2024
Veronica
United StatesI got double charged. And the pricing there was no breakfast and the room service along with the bett Beding and towels We're dingy
The location
Stayed in February 2024
Reviewed: 9 October 2022
Sandra
United StatesSmell musty. Facility pool was not clean. Dog poop around the picnic table.
Nothing.
Stayed in July 2022
Reviewed: 18 September 2022
Geneva
United StatesRoaches & price was not what was said i went thru booking & it was $58 yet was charged $70 & wasnt told it was handicap room & ceiling had spider webs & can hear people next door
Bed was big clean & comfortable
Stayed in September 2022
Reviewed: 1 August 2022
Villarreal
United StatesThey were “remolding” so it was in shambles. They should have let the website know so I could of went somewhere else. The room was not cleaned very well. There were false eyelashes on the floor and the tub had black foot prints on the bottom. No wash clothes, and when I went to the front desk to ask about some he said “they are being dried, you can check back later for some”, instead of sending me some when they were finished. There was black “mildew” on the underside of the hand rails in the restroom. The sheets had a stain so I didn’t sleep under the bedspread. The room was not very cool and the walls still had painter tape in the corners. Their pool was green so overall it was BAD.
Price
Stayed in July 2022
Reviewed: 12 July 2022
Anthony
United StatesTake sea world off advertising. It is not even close
Stayed in July 2022
Reviewed: 30 June 2022
Florez
United StatesVery dirty sink, toilet and bath area. Mirror very dirty. Pillow cases dirty. No batteries in the remote. Very noisy location.
Easy check In.
Stayed in June 2022
Reviewed: 26 June 2022
Jason
United StatesNothing
Hotttt
Stayed in June 2022
Reviewed: 15 June 2022
Melgosa
United StatesThe different motel shifts not communicating with each other. When I decided to extend my, I was given a unknown fee in order to remain in my room. I didn't feel like arguing so I paid the fee. In addition, we had a false fire alarm one evening and we were unable to return to our rooms for over an hour. The motel staffer didn't know how to turn them off and when the fire fighters arrived the staffer was a hindrance rather than a help. In fact, when the lead fireman asked for the staffer's personal information for his report. The staffer refused to provide any information because "I'm not the owner I'm nobody." Fortunately, the owner arrived while this conversation was going on.
Location is great.
Stayed in June 2022
Reviewed: 15 June 2022
Melgosa
United StatesThe pool was not available, eventhough motel staff said it was. I have pictures to the contrary. One shift did not communicate well with the others.
It is in a great location and it's inexpensive.
Stayed in June 2022
Reviewed: 13 June 2022
Richard
United StatesJust the wrong side of town, people smoking out of there room , smell was coming into the room , Dogs were barking too much. Also people were talking too loud .
Stayed in June 2022
Reviewed: 26 April 2022
Cris
United StatesService
Nothing
Stayed in April 2022
Reviewed: 23 April 2022
Elias
United StatesThis place was ghetto as can be.
Stayed in April 2022
Reviewed: 14 April 2022
Eliezer
United StatesThe conectins on the wall they don't work and the tv's they don't have controller
A litte bit
Stayed in April 2022
Reviewed: 10 April 2022
Crystalpi
United StatesThe advertised room I booked clearly said it had a hot tub/spa tub in the room but this was not the case and the room they ended up putting me in wasn't very clean and only had one towel
The walk in shower
Stayed in April 2022
Reviewed: 30 March 2022
Steven
United StatesThe desk clerk charge me more than the priceI was quoted at Booking.com. He made me get money out of the ATM in the lobby because he could not run my debit card. The card never did work on the door to the room 308 rented, The room had a small Flat screen with no remote to change channels. The floor was dirty and the bed spreads neec to be wash, visible stains were noticable.
Stayed in March 2022
Reviewed: 27 March 2022
George
United StatesHad to ask for toiletries, only one bath towel, sink water faucets were reverse plumbed (hot was cold and cold was hot), stains on couch, some TV remote buttons didn't work and had to ask for ice.
I liked the price although for the quality of the room, the price should have been lower.
Stayed in March 2022
Reviewed: 23 March 2022
Rosa
United StatesHousekeeping never cleaned our room even though I requested to have it cleaned. I had to continually ask for towels and take down to front desk, the trash was never taken out. We were there 3 days. I would of canceled my 1st day but it was nonrefundable. Never stay there again!!!
Stayed in March 2022
Reviewed: 16 February 2022
Richard
United StatesRoaches and condition of room
Bed was comfortable
Stayed in February 2022
Reviewed: 27 December 2021
Justin
United StatesThat it could have been a bit cleaner.
Manager Sami came down to help & is Awesome. Fixed my issue with the card & got me another room much quieter. The only thing was the white sheets had stains and the towels. Over All It was comfortable & good.
Stayed in December 2021
Reviewed: 24 October 2021
Coco
United StatesBooked here because it included breakfast. But there was no breakfast at all. Our room had roaches.
Didn't like anything very much.
Stayed in October 2021
Reviewed: 16 October 2021
Joy
United StatesThere were roaches every where i mean lots like they smelled the food as soon as we ate our taco cabanas they started coming out. Couldn't sleep due to them in our bed side tablein our microwave bed etc. The tub had a big hole in it. The bed was comfy but the amount of roaches scared us
Convenient to the our sons basketball game tournament was quiet restaurant was close.
Stayed in September 2021
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