1236 Jordan Creek Parkway, West Des Moines, IA 50266, United States
#16 of 22 hotels in West Des Moines
Guests' ChoiceBased on 96 hotel reviews
7.9Cleanliness
8.3
Comfort
8.5
Location
9.0
Facilities
8.1
Staff
8.8
Value for money
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 June 2024
Melissa
United StatesWe didn't get a refund back for incidentals like the lady at the front desk told us.
The staff was very nice. It was clean. Good breakfast.
Stayed in May 2024
Reviewed: 8 April 2024
Ranee
United StatesThe towels were crunchy and stiff and the shower head/water pressure was not good. Also, could have used a thicker comforter and some more pillows. We had a pull out sofa.
The convenience of location was nice. The continental breakfast was awesome! Loved the options and the coffee was very good! The staff was very friendly and helpful!
Stayed in April 2024
Reviewed: 9 November 2023
Gail
United StatesDifficult to find
Breakfast okey. Rooms ckean
Stayed in October 2023
Reviewed: 4 November 2023
Darla
United StatesGreat breakfast
Stayed in October 2023
Reviewed: 1 November 2023
Rick
United StatesThe mattresses were not comfortable. The carpet should be updated in certain areas of the hotel it has become worn.
The front desk manager was upbeat, friendly and attentive to any issue. My daughter enjoyed the breakfast a lot, there was a good selection. It was also re-stocked frequently for as many people as were using it that day.
Stayed in October 2023
Reviewed: 24 October 2023
Lori
United StatesThe toilet was very small, that was odd. Overall it’s an older hotel that’s been given a great facelift.
The breakfast was good and the staff all very helpful.
Stayed in October 2023
Reviewed: 18 September 2023
William
United StatesThe High Price
Stayed in September 2023
Reviewed: 28 June 2023
Kande
United StatesThe breakfast was late, 20”, and the things were not available. Everyone had to wait.
Easy access off I-80 and in a nice area
Stayed in June 2023
Reviewed: 9 April 2023
Kaitlyn
United StatesThe bathroom was a little run down and older, however it was clean and usable.
The king suite was perfect for me and my 2 boys. We hung out with family in the evenings comfortably. They really enjoyed the pool and hot tub. Breakfast was perfect!
Stayed in April 2023
Reviewed: 8 April 2023
Sally
United StatesHit tub was not working and we were really looking forward to that.
Staff were very friendly, efficient and helpful. Breakfast was good.
Stayed in April 2023
Reviewed: 12 December 2022
Teri
United Statesnothing
Location and cleanliness
Stayed in November 2022
Reviewed: 31 October 2022
Dorothy
United StatesWhen I booked a 1-bedroom suite, I expected a door to separate the bedroom from the living room. That was not the case. In a stressful time when we'd need to decompress, having no door between living space and sleeping space was uncomfortable.
This hotel is in a great location, with nearby shopping and entertainment. The expressway is also near so guests have easy access to all of Greater Des Moines. The hotel was very clean.
Stayed in October 2022
Reviewed: 18 July 2022
Paul
United StatesN/A
Breakfast was fine.
Stayed in July 2022
Reviewed: 28 March 2022
James
United StatesBreakfast wasn’t the best
Stayed in March 2022
Reviewed: 21 March 2022
Jason
United StatesThe breakfast wasn't as good as we expected.
Stayed in March 2022
Reviewed: 14 February 2022
Kashia
United Statespool was cold, hot tub was cold or shut down
Stayed in February 2022
Reviewed: 13 February 2022
Alantis
United StatesI didn’t like how the lights were so dim and that there was hardly any light in the bed area.
The beds were super comfy and I also liked how you could log into Netflix in the tv’s
Stayed in February 2022
Reviewed: 20 December 2021
Richard
United StatesI did not like using my phone to control the tv. for a Marriot Bonvoy, it felt a little run down and not at a standard I am used to at a Marriot.
I liked the location. the bed and pillows were very comfortable.
Stayed in December 2021
Reviewed: 7 November 2021
Betsy
United StatesNA
the room was great and very comfortable
Stayed in November 2021
Reviewed: 1 November 2021
Queena
United Statesno bath towels, the clock clock's bell rang at 5 am and non-stopped, the air conditoner is very noisy, the sofa bed is dirty and no sofa bed slip cover is available.
breakfast is okay, the bed is comfortable, and the lighting is sufficient. I like to have a desk and sofa in a room.
Stayed in October 2021
Reviewed: 24 October 2021
Debbie
United StatesGood hotel, close to conference center
Stayed in October 2021
Reviewed: 23 September 2021
Shawn
United Statesthe clock in the unit was faulty and you correct the time so no alarm either
Stayed in September 2021
Reviewed: 17 September 2021
Thomas
United StatesAll was great
Breakfast was good,room was very comfortable.
Stayed in September 2021
Reviewed: 1 August 2021
Holly
United StatesNo breakfast
Location was good.
Stayed in July 2021
Islamorada, USA
Queenstown, New Zealand
Molveno, Italy
Saint Andrews, Canada
Trogir, Croatia
Barcelona, Spain
London, UK
Votsi, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content