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Reviews of Springhill Suites by Marriott Chicago Elmhurst Oakbrook Area 3 stars

410 West Lake Street, Elmhurst, IL 60126, United States

#1 of 4 hotels in Elmhurst

Guests' Choice

Review score

Based on 160 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    8.8

  • Facilities

    8.6

  • Staff

    8.9

  • Value for money

    8.3

  • Free WiFi

    9.3

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Showing 1 – 25

  • Reviewed: 2 June 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The bed could have been a little better. The bathroom was very tight.

    I loved the breakfast staff. She was supurb. Kind, friendly, helpful! Food was good too.

    Stayed in May 2024

  • Reviewed: 1 June 2024

    8.0
    Great accomodation for the family
    • Leisure trip
    • Family with young children
    • Double Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    I would have preferred to see more effort put on recycling: there was lots of waste of paper plates and plastic cups at breakfast. A sustainable option is to use ceramic/hard plastic plates and cups to be washed and reused.

    The rooms and the hallways were clean and tidy: the furniture was pretty new and modern. Rich breakfast with a large variety of options: good quality of food. The receptionists were kind and happy to help.

    Stayed in May 2024

  • Reviewed: 30 May 2024

    8.0
    Okay
    • Leisure trip
    • Family with young children
    • Double Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The staff at breakfast counter could have been more human. I saw them talking to a family who is late by couple of minutes after they close and rejected not to serve them ,and they even did not flinch to serve even though there are little kids in the family

    Rooms are good

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Very comfortable stay in Chicago.
    • Leisure trip
    • Group
    • Double Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    I had huge problems accessing the free WiFi.

    Excellent.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    9.0
    Very friendly and clean!
    • Leisure trip
    • Group
    • Double Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    I had a hard time finding a room with two queen beds so we booked a room with two doubles. I was with my mother and my wife and my wife and I were pretty smooshed in the double lol.

    It was very comfortable and safe. Everyone was incredibly friendly and nice. From the front desk staff, breakfast staff, cleaning staff… every person we encountered was so nice! Even other guests were in such good moods and pleasant which says a lot about their experience being positive also. The hotel was quiet and calm. Great breakfast also! The shower was hot with great water pressure. We had a mini fridge and coffee maker and other helpful accessories. It was a great stay, highly recommend!

    Stayed in May 2024

  • Reviewed: 22 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Executive King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The rooms need to be updated. The pictures don’t match what the actual room look like.

    The location is great and the staff were super friendly.

    Stayed in April 2024

  • Reviewed: 19 March 2024

    9.0
    Superb
    • Business trip
    • Group
    • King Studio with Sofa Bed
    • Stayed 1 night

    This hotel is a great value and a great location. Always stay here when I travel for work.

    Stayed in February 2024

  • Reviewed: 9 January 2024

    9.0
    Great place to stay, nice room, fit well for family.
    • Leisure trip
    • Family with young children
    • Double Studio with Sofa Bed
    • Stayed 1 night

    No free water bottle which other hotels usually offer.

    I like room size and comfort.

    Stayed in December 2023

  • Reviewed: 4 January 2024

    8.0
    I was so comfortable and not rushed to check out, I will be coming back.
    • Leisure trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The rooms could use some napkins.

    The room size was perfect. Bedding was super comfortable. The breakfast was pretty good as well. Loved that check out was at noon, unlike many other hotels that require you to check out by 11am. Overall great experience for the price. I will definitely be coming back for another stay!

    Stayed in December 2023

  • Reviewed: 21 November 2023

    8.0
    Fine option for access to downtown and west suburbs
    • Business trip
    • Group
    • Executive King Studio with Sofa Bed
    • Stayed 2 nights

    Breakfasts are hard, esp. when there's a big group of middle school hockey players at the hotel at the same time. But the hotel was still clean and quiet. Oh, and I didn't like paying $5/day for parking when it's a big lot in a suburban location: why do they need to charge at all in this location?!

    I chose this hotel for my group of college students who had a competition in downtown Chicago. The drive (30 minutes on a Saturday; 45 minutes on a weekday) was a pain, but that's Chicago. Fortunately, the highway entrance is right near the hotel. The breakfast was a notch above bad hotel breakfast because they had some hot foods like sausage and eggs that were filling, if not great. We really liked the staff person who helped us--Samantha--was really kind and interested in our group.

    Stayed in November 2023

  • Reviewed: 2 November 2023

    8.0
    Overall great value and great location! Great breakfast and staff was super noce and helpful.
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Keys didn’t work multiple times, hallway smelled of pot! The bathtub had some staining which my kids freaked out about

    Great location, great breakfast

    Stayed in October 2023

  • Reviewed: 16 October 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    I am still waiting to receiving my bill over my email.

    Everything was clean and organized. Good mattress and pillows. Excellent breakfast.

    Stayed in October 2023

  • Reviewed: 11 September 2023

    9.0
    Great value
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night

    NA

    Staff very friendly

    Stayed in August 2023

  • Reviewed: 7 September 2023

    7.0
    Overall our family had a good time together. Staff was great.
    • Leisure trip
    • Family with young children
    • Double Studio with Sofa Bed
    • Stayed 4 nights

    Not enough lighting in the room. We were given room with a clogged toilet, bath tub was not clean. Beds were double sized not queen sized.

    I liked The staff , the morning breakfast and quick service whenever I needed . Kitchenette was useful . A/c was cooling well.

    Stayed in September 2023

  • Reviewed: 29 August 2023

    9.0
    No issues and had a nice time in this great little town.
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    A little pricey, but not bad.

    Clean, comfortable, great staff.

    Stayed in August 2023

  • Reviewed: 26 August 2023

    9.0
    It was otherwise very enjoyable.
    • Family with young children
    • Double Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Smell of bleach.

    Clean and great price and location.

    Stayed in August 2023

  • Reviewed: 19 June 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    I enjoyed my stay there and was nice to learn about free breakfast

    Stayed in June 2023

  • Reviewed: 7 June 2023

    9.0
    My stay
    • Leisure trip
    • Family with young children
    • Double Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Place was clean and stocked well. Pool was great. All the staff that I ran into were polite. The room was pretty sweet too. Girl doing breakfast nailed it! Great job!!!!!!

    Stayed in June 2023

  • Reviewed: 30 May 2023

    8.0
    Great time, comfy, quiet, and relaxing
    • Leisure trip
    • Family with young children
    • Double Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    I didn’t appreciate the condition of the sofa pull out bed. The mattress was burned and stained and there were also no extra toiletries and comforters available. Food was not diverse.

    I loved the customer service and the easiness of checking in and out. Staff was great. Comfort was good too.

    Stayed in May 2023

  • Reviewed: 29 May 2023

    8.0
    Very nice place to stay close to Chicago and the airport
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Average breakfast

    Great location, friendly staff

    Stayed in May 2023

  • Reviewed: 11 April 2023

    8.0
    I’d definitely stay again!!
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    breakfast was cramped and sausage was awful

    beautiful clean comfortable

    Stayed in April 2023

  • Reviewed: 6 March 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was lacking. Out of coffee, juice machine broken, guess it's to be expected

    Staff was very helpful

    Stayed in March 2023

  • Reviewed: 14 November 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Executive Double Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    It was a little noisy. I could hear people in the hallways as well as above us.

    Very clean. Friendly staff. Will lite parking lot.

    Stayed in November 2022

  • Reviewed: 13 November 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    the pool was dirty and then closed for maintenance our second day. the rooms were outdated.

    close to what I was doing, everything I needed was just a few min drive away

    Stayed in November 2022

Showing 1 – 25

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