One of the bar staff was so odd!

The cleaner was so lovely!!! The pool was ace.

Stayed in June 2024

Coffee machine in the room when a kettle would be of MUCH better use and allow teas and cocoa/hot chocolate as options. The lobby coffee shop - proud to serve Starbucks! - but ONLY 'til 11 a.m. Seriously for a coffee drinking nation it has to serve all day, every day? Having to walk the streets to find the stuff us ridiculous! The restaurant has great food but at a high price and getting charged an extra 10 bucks for each night of your stay- credited back if you use the bar - is so wrong, guests should have the option to spend their money where they want or the hotel should credit them back or, better still, withdraw the charge...that charge on top of having to tip everyone is unbelievable! Getting hot water for an early morning shower/bath proved a 'pain' too? Locks on the doors in the rest room were broken!

Couldn't have asked for a better location, Rittenberg has the shopping and City Hall, Reading Terminal Market - A MUST TO VISIT! - are just a short walk. Decent room, an open air swimming pool on the roof(8th floor) and gym. Bar and restaurant(sort of) were handy as was the snack/drink facility. Staff were brilliant and concierge excellent and helpful. I only stayed for 4 nights/5 days but found the city more 'attractive' than NYC!

Stayed in June 2024

The beds were not comfortable

Stayed in June 2024

No complaints

Comfort and peace!

Stayed in May 2024

Location

Rooms spacious

Stayed in June 2024

The TV was small and did not have many cable options. The pool closed around 8:00pm (to early). The staff were friendly but not very knowledgeable. The fire alarm was pulled in the middle of the night. No-one from the hotel came to give us updates on the situation. Guest had to inform each other on what to do. I was charged an extra $130 at check in (not including the $150 deposit )pre authorization charge and no one was able to tell me why.

Great location, heated mirror so the whole thing didn’t fog. Decent price when booking months in advance.

Stayed in June 2024

n/a

Excellent Hotel at central location and friendly staff.

Stayed in June 2024

Fridge in room was leaking - not a big deal but we had to keep towels down the entire time

Pool, staff was awesome, convenient parking

Stayed in June 2024

There was a false fire alarm and had to climb down 17 flights of stairs 12:30 in the morning and didn't get back to bed until 3 am. The staff never gave any information nor direction the entire time.

Location...Location... Location

Stayed in June 2024

Room wasn’t cleaned. We had to request new towels etc

Friendly staff. Clean. Good location. Nice pool area.

Stayed in May 2024

Quiet and clean.

Stayed in May 2024

Dated feeling in all spaces, mailroom was a disaster.

Great location, friendly staff, comfy bed

Stayed in April 2024

Nothing, all was good.

Great location to see the main sights of Philadelphia. Staff were very helpful.

Stayed in April 2024

In our particular room the water pressure was nonexistent and there were no glasses plastic or otherwise. Fortunately, I always travel with my own.

Just about everything

Stayed in May 2024

There was no bottled water in the rooms and there were only 2 pillows and not 4.

The greetings and reception for those that stayed there to run the Broad Street 10 mile race.

Stayed in May 2024

Friendly staff & centralized location

Stayed in May 2024

The housekeeping were lovely but when I saw them they asked me if I needed anything and I said 'No I'm good thank you' but didn't realise that was essentially them asking if I wanted my room cleaned/made up.

Location and the room was huge! Very unexpected. I went on an event weekend and this was the most reasonably priced hotel in the city at short notice.

Stayed in April 2024

Water fountain needed in lobby.

Great location, nice clean room. The guy at the front desk/coat check (recall with long hair?) was extra helpful giving us maps and setting us up for a hop on/off bus tour.

Stayed in May 2024

More varieties of restaurants and breakfast!

I like that the room was very clean. I was comfortable. It was very nice.

Stayed in April 2024

Location was good to restaurants and attractions

Room was clean and beds were comfortable.

Stayed in April 2024

-Smoke detector light in room in wall above TV was flashing all night and made it difficult to sleep - breakfast ( $10 mandatory charge) was awful - sound proof in hallway not good

Location, cleanliness

Stayed in April 2024

It is clearly a hotel that is starting to show some wear and tear, the furniture and walls looked like they could use a good cleaning, though they were okay.

Location was close to restuarants and shopping plus public transportation.

Stayed in April 2024

Shower light did not work. But otherwise all good

Nice location to all shops and foods. Clean, convenient.

Stayed in April 2024

Overpriced due to Wrestlemania weekend. The cost of a bottle of water was $8 so I had to go to Trader Joes to get regular priced water. The credit provided for the bar doesn't cover alcohol either.

Really enjoyable stay at the Sonesta for my first time in Philly. Great location, very close to Reading Terminal Market and all the main sites. The room was very spacious with a great view, hot shower and comfy bed. I would definitely stay here again. Staff were extremely helpful too. Room was cleaned every day to a high standard.

Stayed in April 2024