410 North Pine Island Road, Plantation, FL 33324, United States
#4 of 12 hotels in Plantation
Guests' ChoiceBased on 632 hotel reviews
7.9Cleanliness
8.1
Comfort
8.3
Location
8.7
Facilities
8.0
Staff
8.1
Value for money
7.8
Free WiFi
8.4
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End of dialog contentReviewed: 16 June 2024
Asia
United StatesI enjoyed my stay.
The breakfast was comparable to other hotel brands.
Stayed in May 2024
Reviewed: 2 June 2024
Mary
CanadaI would suggest hotel management spend some time coaching their front-desk staff on basic customer service skills. With maybe one exception, I'd describe the front-desk staff as curt and dismissive. Very little eye contact, did not ask how our stay was, generally not a welcoming experience. They performed their duties of checking us in and out, but was a cold and distant experience. (We also didn't appreciate the Sonesta policy of charging for early check-in even though our room was ready. Haven't experienced this with any other hotel chain.)
We stayed in a spacious and comfortable two-bedroom suite. The pool and grounds are very nice, both for those of us in our party that enjoyed swimming and for the others who enjoyed the outdoor gardens and patios for relaxing. The breakfast was one of the best we have had with plenty of comfortable seating. Plenty of parking. Would definitely stay here again.
Stayed in May 2024
Reviewed: 30 May 2024
Sergio
United StatesThe front desk receptionist was terrible. I’m usually very forgiving and understand everyone has a bad day but her customer service was non existent. First impressions matter.
The room was spacious and comfy.
Stayed in May 2024
Reviewed: 16 May 2024
Ned
United StatesAir conditioning was noisy
Clean and comfortable
Stayed in April 2024
Reviewed: 15 May 2024
William
United StatesThey were upgrading the common area's air conditioning and had portable A/C units in the hallways which were making some noise (we had one next door) towards the rooms. Good news this seemed to be temprarily. The furniture of the room it is outdated and the sofabed mattress was really worn out and they do not have replacements so it is better not to use it. Carpets are also in need of replacement, ours was worn out and with some dark spots in many places. Bathroom tub needed some refresh and repairs.
Location is good, not too far away from I-595 and lot of options for dining/shopping/grocery shopping within a 1-2 mile radious. Breakfast was actually very good and they have few different options everyday so you do not have to eat the same everyday. Staff is corteous and helpful when approached with a request. Beds are comfortable and our suite had a small kitchen so we were able to reheat food and keep our food in the fridge.
Stayed in April 2024
Reviewed: 13 May 2024
Patrick
United StatesOnly one elevator worked, so it took extra time going up and down More of a convenience factor
Everything was good!
Stayed in May 2024
Reviewed: 12 May 2024
Tyrk
BahamasFee for late checkout
The location, professional service, clean and comfortable room.
Stayed in April 2024
Reviewed: 11 May 2024
Franci
United StatesGreat location and room set up for a small family!
Stayed in April 2024
Reviewed: 1 May 2024
Latoya
BahamasMore variety of hot foods.
It was okay.
Stayed in April 2024
Reviewed: 27 April 2024
Paola
United StatesThe attention of the girl of the night, was very unfriendly and you can tell she doesn't like her job.
We only stayed one night and everything went well.
Stayed in March 2024
Reviewed: 25 April 2024
Jane
United StatesIt is still under renovations.
Location, comfort.
Stayed in April 2024
Reviewed: 23 April 2024
Gisele
United StatesReception had me waiting for more than an hour for check in
Location
Stayed in January 2024
Reviewed: 19 April 2024
Kara
United StatesThe staff was so friendly and very helpful. Breakfast was hot and good every morning. We are planning to stay again!
Stayed in March 2024
Reviewed: 17 April 2024
Bobby
United StatesShortage of some items
Variety well prepared.
Stayed in April 2024
Reviewed: 16 April 2024
Anita
United StatesBreakfast was too early and ended too early. Air conditioner went out my last night there.
Nice Staff, comfortable beds
Stayed in April 2024
Reviewed: 16 April 2024
Chic
United StatesI didn’t like that he pool was dirty and out of 3 cooking grills only 1 was working.
I loved the room, breakfast, and location
Stayed in March 2024
Reviewed: 15 April 2024
Tony
United StatesIt would be nice to have access to hot coffee all day in the lobby.
Very comfortable room and lobby.
Stayed in April 2024
Reviewed: 8 April 2024
Rachel
United StatesBreakfast has some room for improvement.
Rooms were large, friendly reception, clean and comfortable.
Stayed in March 2024
Reviewed: 28 March 2024
Sailly
United Statesone elevator was working
The room was cozy!
Stayed in March 2024
Reviewed: 27 March 2024
Barbara
United StatesI waited over an hour to check in my room 3:50 to 4:50. Front desk said it would be 15 minutea from 3:50.
Breakfast was delicious! Suite was spacious and quiet.
Stayed in March 2024
Reviewed: 26 March 2024
Erica
United StatesN/A
Friendly staff, clean rooms and I liked the kitchenettes in the room which gave it an apartment like feel. The hotel was only a 14 minute drive to the Amerant Bank Stadium in Sunrise and only a 45ish minute drive to Miami. The hotel is nearby gas stations, CVS, Walgreens, banks, and a hospital as well as malls, grocery stores, and dining options as well.
Stayed in March 2024
Reviewed: 26 March 2024
Miller
United StatesThe breakfast was a 5 out of 10
Stayed in March 2024
Reviewed: 23 March 2024
Pure
United StatesGood breakfast- eggs, potatoes, bacon, pancakes, oatmeal, cereal, yogurt, fruit and pastries. We were given a free upgrade from a king room to a two bedroom suite. Very spacious, clean and nice view of the tropical patio.
Stayed in March 2024
Reviewed: 7 March 2024
Lisa
United StatesRooms were nice size for family
Stayed in March 2024
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