2601 West Big Beaver Road, Troy, MI 48084, United States
#9 of 15 hotels in Troy
Guests' ChoiceBased on 60 hotel reviews
8.1Cleanliness
8.2
Comfort
8.6
Location
9.2
Facilities
8.1
Staff
9.1
Value for money
7.8
Free WiFi
8.3
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Showing 1 – 25
Reviewed: 19 April 2024
Jehad
Saudi ArabiaNot much services and average cleanness especially in the little details but in general are ok
Location and value for money
Stayed in April 2024
Reviewed: 5 October 2023
Susan
United Statesmy class reunion was held there that is why I choose the location. so it was perfect for my needs.
Stayed in October 2023
Reviewed: 21 August 2023
Kevin
United StatesNoisy air conditioning
Great location. Overall well maintained
Stayed in August 2023
Reviewed: 17 July 2023
Kevin
United StatesHVAC unit in room was noisy
Great location. Overall clean and well maintained. Breakfast in restaurant was very good, reasonably priced
Stayed in July 2023
Reviewed: 7 June 2023
Constance
United StatesThe locks on the door. Didn't seem safe enough for me.
Breakfast was very delicious.
Stayed in June 2023
Reviewed: 27 April 2023
Tammy
CanadaNo complaints
Extremely friendly and supportive staff. Great restaurant & clean rooms.
Stayed in April 2023
Reviewed: 6 June 2022
Matthew
United StatesI would have loved for room service to be active at the time of my stay.
The staff is fantastic. Professional, knowledgeable, and committed to providing a safe, positive experience.
Stayed in June 2022
Reviewed: 12 April 2022
Ted
United StatesDidn't get a chance to try the restaurant - it was closed when we arrived at 7:30pm. Room rates were a little higher than I'd have expected.
The property was clean (if a bit dated), and the courtyard was delightful. The staff was very helpful and friendly.
Stayed in April 2022
Reviewed: 8 March 2022
Geerhard
Netherlandsthe hotel is fine, but can have some modernisation in the rooms. airconditioning can make some noice.
location is in a nice quiet area, close to good shopping mall (with good restaurants). breakfast is not a counter with plastic plate and bad food, but ordered by menu cart and fresh prepaired. internet connection is good and for free.
Stayed in March 2022
Reviewed: 22 November 2021
Suzanne
United StatesI would have enjoyed a few more amenities, i.e. a spa, hot tub and ways to cool/heat food in the room. Those things aside; we would definitely stay here again. Our next visit will see us bringing a cooler full of snacks & drinks with us. ;)
Our room was nice and clean. The food in the restaurant was outstanding. The service in the restaurant; while limited, was attentive and very pleasant. All of the staff throughout the property were kind and helpful. The amenities that were available, were lovely and appreciated. The hotel graciously offered a late check-out, which made having to be there until 4:30 pm much more comfortable than it could have been.
Stayed in November 2021
Reviewed: 19 April 2024
Hyunji
South KoreaNone.
Location is perfect to access the mall and restaurants. The hospitality was perfect and check-in/check-out process was fast.
Stayed in April 2024
Reviewed: 9 November 2023
Daniela
United StatesThey didn't offer water in the room. Usually, one bottle is complimentary. Didn't change the towels in the bathroom or make the room. When I asked at the front desk for help, they were pretty rude.
loved the location
Stayed in November 2023
Reviewed: 11 September 2023
Scott
United StatesNone :-)
Cleanliness of room and hotel. Staff was friendly and helpful. Restaurant food was excellent and loved the coffee. Definitely would stay again.
Stayed in August 2023
Reviewed: 2 September 2023
Mauricio
MexicoExcellent location, just in front of the mall, nice beds.
Stayed in August 2023
Reviewed: 2 July 2023
Vlatko
United StatesVery dated.
Location.
Stayed in June 2023
Reviewed: 28 February 2023
Trina
United Statesno microwave
clean
Stayed in February 2023
Reviewed: 15 February 2023
Semantha
United Statesthe customer service is amazing. Dave and Stefanie are always so welcoming and ready to help.
Stayed in January 2023
Reviewed: 13 June 2022
Antonio
Canadalocation
Stayed in June 2022
Reviewed: 20 January 2022
Pickett
United StatesThe room's furniture was outdated for the price
Stayed in January 2022
Reviewed: 28 December 2021
Martin
United StatesPrice
Good breakfast.
Stayed in December 2021
Reviewed: 3 October 2021
Mohamed
United StatesEverything. The tower where my reservation was, is not clean. Mind you I got there at 10:30 pm. I was “upgraded” to executive room… nothing was in there. Example: 2 keurig coffee pod and that was it. Second day you had to go down to the reception to get more. No breakfast, no cleaning the room daily. No microwave in room. To finish it up there was a big bug in the bathroom.
There is nothing to like
Stayed in October 2021
Reviewed: 23 July 2021
Salvatore
United StatesNothing
Breakfast very good! White table cloths and napkins.
Stayed in July 2021
Reviewed: 24 August 2023
Anonymous
United StatesThe restaurant was understaffed. We waited 15 minutes to get seated. There was one server and a drink server. There were tables available but the server had to seat guests serve and bus tables. We then waited 20 minutes to get coffee. Once our order was taken 20 minutes after the coffee our breakfast came out at a reasonable time. Horrible experience!
Convenient location
Stayed in August 2023
Reviewed: 9 August 2021
Anonymous
United StatesI had nightmares All night..After finding Spider eggs/webs all under desk. They had a housekeeper come vacuum which she said she did, barely got 1 web!! Nasty! I had to grab them all with a napkin and throw it all outside! This All happened as I brought food in to eat due to restaurant being closed. My handicap mother came to visit and there's also not a handicap button on front doors on the Only entrance\exit. After midnight there were a few males in hallway yelling at each other slammed doors. Then again at 2:30 a.m! I didn't sleep well at all.
Front desk gave us breakfast comp coupons/ after they told me it could have been included in stay if I would have called and book room with them, Not booking.com😌 A night away to visit my mother for 1st time in a yr due to covid didn't go well. Manager should have gave me a Full Refund! Instead offered a $40 off Unbelievable. she Finally did a $76 refund! I'll be contacting corporate today!
Stayed in August 2021
Showing 1 – 25
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