341 Broome Street, SoHo, New York, NY 10013, United States
#278 of 412 hotels in New York
Guests' ChoiceBased on 1014 hotel reviews
7.8Cleanliness
8.0
Comfort
8.2
Location
8.9
Facilities
7.6
Staff
8.6
Value for money
7.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 October 2023
Vincent
United KingdomOne of the staff members was very rude. Maybe didn't like his job. On the first day we asked for an iron and the way he gave it to us was just plain rude. He did it, but with very bad taste. Not only me but my colleague noticed that too. Was this maybe simply not his day? Well, 2 days later my colleague had forgotten her key and needed help to get in. This person showed up and again, with very bad taste he did the job and without saying a word. Not sure how he fits in with the rest of the team, but this wasn't good, 2 out of 2 times
Location was great. I'm no expert on NYC, but price/quality/location wise this is a great deal The hotel is easy to find Basic and stylish interior, again, good value for money Generally very helpful and friendly staff
Stayed in October 2023
Reviewed: 17 October 2023
Sofia
United StatesNot many amenities in the room
Good location
Stayed in October 2023
Reviewed: 16 October 2023
Anees
South AfricaNo elevator.
Decor
Stayed in September 2023
Reviewed: 16 October 2023
Aoki
United StatesIt’s a walk-up, so if you have several suitcases like I did, this will be an unpleasant surprise to have to haul them up 2 flights of stairs
The neighborhood was fun, the staff were helpful and the room was quiet.
Stayed in October 2023
Reviewed: 12 October 2023
Barbara
United StatesHelpful, friendly concierge, clean, comfortable, well appointed room, good quality linens and generous towels.
Stayed in October 2023
Reviewed: 7 October 2023
Panaro
United StatesIt was good, well located, the room were super small
Stayed in September 2023
Reviewed: 6 October 2023
Celerina
United StatesThe place is accessible to restaurants
Stayed in October 2023
Reviewed: 5 October 2023
Laima
United KingdomThe lack of elevator is really a problem
Cozy and stylish
Stayed in September 2023
Reviewed: 4 October 2023
Sheri
IsraelI wish I would have know there was no elevator. Other than that - everything was good
Stayed in August 2023
Reviewed: 1 October 2023
Kristine
United StatesStaff was courteous but didn’t make me feel special
Funky and great location
Stayed in September 2023
Reviewed: 27 September 2023
Diana
United StatesCan’t say there was anything i didn’t like.
Loved the location, loved the vibe of the whole place. Umbrellas in every room.
Stayed in September 2023
Reviewed: 26 September 2023
Denise
United KingdomBar downstairs would’ve been great
Very conveniently situated for our short trip. Love the decor and lounge areas, bedrooms a bit tight but beds comfortable.
Stayed in September 2023
Reviewed: 25 September 2023
Linda
United KingdomGreat location, clean, quiet and I felt very safe travelling alone. Super, helpful staff.
Stayed in September 2023
Reviewed: 25 September 2023
Castro
United StatesSmall room, kind of loud, need to refill coffee more often, no elevator.
Location
Stayed in September 2023
Reviewed: 21 September 2023
Monica
United StatesRooms are small. No elevator
Good location. Boutique hotel very nicely decorated.
Stayed in September 2023
Reviewed: 17 September 2023
Aryan
AustraliaNo lift (not an issue for me) and no fridge in some rooms!
It is a heritage building that was repurposed as a hotel. Great location, close to a train station, little Italy and Chinatown.
Stayed in September 2023
Reviewed: 14 September 2023
Gabrielle
United StatesHow small the room is
Location, interior design, staff
Stayed in September 2023
Reviewed: 13 September 2023
Diego
ChileLuck of small fridge to put away food
Cozy hotel with beautiful resting areas, excellent location with two different subway stations 1 block away.
Stayed in September 2023
Reviewed: 11 September 2023
Mauro
BrazilNo elevator
Localization
Stayed in September 2023
Reviewed: 11 September 2023
Nancy
United StatesIt was great!
Stayed in September 2023
Reviewed: 10 September 2023
Andrea
United KingdomVery small rooms
Funky decor
Stayed in August 2023
Reviewed: 9 September 2023
Kristy
United StatesNo Elevator. Poor room lighting. No outdoor seating area. Air conditioning, not cold. Restaurant (Attached) was closed during our stay.
Great Location. Friendly staff. Eclectic style.
Stayed in September 2023
Reviewed: 5 September 2023
Clare
United Kingdom4 floors with no elevator so be prepared for stairs. House-keeping on request but no phones in rooms so had to remember when passing reception.
Great location close to several subway lines. Lots of nice restaurants and shops nearby but our room was quiet. Our family room was a great size considering NYC. Beautiful old building (though see negatives). Tea & coffee in reception each morning.
Stayed in September 2023
Reviewed: 4 September 2023
Martinoldgoth
United KingdomA coffee maker or kettle would have been nice but not essential since there are great coffee shops close by.
Perfectly situated on the edge of Little Italy and short wak from so many great places for bite to eat or shop. The staff were great and the room fantastic. This is a place we'll return to for sure
Stayed in September 2023
Reviewed: 1 September 2023
Leah
New ZealandNo lift but that is clearly mentioned so we were prepared - and the staff were very helpful with this.
Good value for money for New York. Easy direct 4 stop subway to Times Square. We were a family of 5 and had a family room with 3 beds. Very compact with little luggage space but comfortable, very clean & modern, great shower, delicious coffee in the mornings and friendly staff. Shopping on Broadway a short walk away and loads of food options surrounding the hotel. Excellent bagels at a convenience store nearby which we enjoyed for a cheap & easy breakfast. We liked being away from the chaos of Times Square.
Stayed in August 2023
Damme, Belgium
Granada, Spain
Salerno, Italy
Piarco, Trinidad and Tobago
Pang Mapha, Thailand
Datca, Turkey
Copeland, Australia
Lviv, Ukraine
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content