120 S 17th Street, Philadelphia, PA 19103, United States
#29 of 90 hotels in Philadelphia
Guests' ChoiceBased on 660 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
9.2
Facilities
8.5
Staff
8.9
Value for money
7.9
Free WiFi
7.6
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End of dialog contentReviewed: 27 May 2024
Darryl
United StatesI used my Affirm account on booking.com. This hotel could not accept payment from Affirm when I arrived because their credit card was virtual and could not use Google Pay. The room was reserved thru booking.com but not paid for with Affirm although when I called the hotel they told me it was paid for.
Size of room and bed.
Stayed in May 2024
Reviewed: 5 May 2024
John
United KingdomThere was very noisy and dusty building work, which we weren't informed of, and for which there didn't seem any reflection in the price.
Staff were attentive and helpful.
Stayed in April 2024
Reviewed: 30 April 2024
Alexandra
United StatesRenovations scheduled to be done on 3/1 still weren’t complete, which was a bummer
Chris and Alex were the best staff, engaging, friendly and made our stay awesome!
Stayed in April 2024
Reviewed: 22 April 2024
Ronald
United StatesThe bed was poor. very soft. The room need updating.
Stayed in April 2024
Reviewed: 1 April 2024
Laura
United KingdomHotel renovations caused some disruption and we had to switch rooms - they should reduce their rates while the renovations are underway. Sofa bed was extremely uncomfortable for our kids, it was clearly quite old and worn and the springs could be felt.
Great location. Manager was very helpful and dealt with a room issue well.
Stayed in March 2024
Reviewed: 25 March 2024
Johnson
United StatesThe parking is too expensive
It was nice
Stayed in March 2024
Reviewed: 18 March 2024
Ava
United StatesDrywall dust in hallway
V hard to find where to check in bc of construction
Stayed in March 2024
Reviewed: 12 March 2024
Dennis
United StatesThe lobby was under construction so there was a makeshift check-in area on the 2nd floor. It was a little awkward entering and exiting the property.
The room was clean and the staff was kind.
Stayed in March 2024
Reviewed: 19 January 2024
Heather
United StatesBar was nice and convenient
Stayed in December 2023
Reviewed: 10 January 2024
Brett
United StatesThe hotel was undergoing renovations at the time, which would have been nice to know beforehand.
Staff was extremely helpful and friendly.
Stayed in January 2024
Reviewed: 7 January 2024
Meredith
United StatesUnder renovation
Stayed in January 2024
Reviewed: 30 December 2023
Stephanie
United StatesN/A
The convenient location and the superior staff.
Stayed in December 2023
Reviewed: 21 December 2023
Carol
United StatesI don't like having candy and snacks in the room. Too tempting!
Nice size big bathroom. Very comfortable bed. No distracting outside noise. Very polite staff.
Stayed in December 2023
Reviewed: 10 December 2023
Karlos
United StatesWe were not satisfied with the hotel bar hours. It closed early and we couldn’t have a drink after dinner. It did not open early enough in the morning to have a Bloody Mary with breakfast. And the coffee in the room was not good.
Room and location was perfect. Checkin and checkout was quick. The only negative was remodeling in the main lobby. Everyone was nice. Friendly staff, but the concierge Ivan was amazing!!! Thank you for your help Ivan!
Stayed in December 2023
Reviewed: 3 December 2023
Andrew
New ZealandRooms very comfortable and well furnished. Bathrooms good space.
Stayed in November 2023
Reviewed: 1 December 2023
Steven
United StatesNo complaints
The room was spacious, with a comfortable king bed and nice sitting area. Good-sized shower. Excellent breakfast and very friendly and helpful staff. The hotel is located in an upscale neighborhood near a wide variety f restaurants. It is somewhat far to the main historic tourist sites.
Stayed in November 2023
Reviewed: 26 November 2023
Adil
United StatesLack of microwave and mini fridge in the room
Pretty much everything. It was beautiful, comfortable, clean, and sophisticated
Stayed in November 2023
Reviewed: 26 November 2023
Sharon
United StatesThe AC was in too high in the lobby. For those not used to continual chilling elements (from CA), the lobby was downright freezing, and it wasn’t even hot outside. Uncomfortable and a massive overuse of energy. We told the staff several times but no one changes the temp.
The front door staff are lovely, and welcoming.
Stayed in October 2023
Reviewed: 23 November 2023
Anthony
United StatesThe hotel is a bit old school The main negative point was the sound proof of the room who was very bad. You can hear every one in the corridor
Spacious room and massive bathroom. Very confortable king sized bed The staff was super nice, and accepted to give me a late check out to give me time to shower after my marathon. I also appreciated the fact that it was pet friendly with no additional charge.
Stayed in November 2023
Reviewed: 7 November 2023
Theresa
United StatesThe breakfast situation was weird
Location
Stayed in November 2023
Reviewed: 6 November 2023
Henri
LuxembourgIf you're from Europe and knew Sofitel you will be disapointed. The Restaurant is so bright you could for sure do some surgery there. (We went to Delfriscos and Guiseppe and Sons ) The Bar... The bar Keeper (Woman) struggle with a top Modern Wine Bottle opener. unable to open the bottle. I wait at least 10 minutes to get served, because of that, by the way, the Bottle wasn't open yet. To get the car... patience is needed. 30-45min. I got my car back with the driver seat adjusted and she probably pushed so many buttons that she delete my registered position. A magazine felt of from the sofa, and I have to remove it a little bit... Oh Man, I found a sock and a Corona Mask there. I forgot to tell it to the Front Desk, so pretty sure the mask (color Black) is still there. The sock i put into the trash. On the Reception Desk 2 young women, not up to the way of a Sofitel.
The only Business Stop in our 6 Weeks Holliday-Travel. Friendly Bellman Mr Charles and Mr Mohammed
Stayed in October 2023
Reviewed: 21 October 2023
Sharon
NetherlandsThere's a $20 a day 'destination fee'.
Great location, insanely comfortable bed, lovely well-equipped bathroom, spacious room, lots of storage space for clothes.
Stayed in October 2023
Reviewed: 10 October 2023
Edna
United StatesLocation is excellent and accommodations are very good.
Stayed in October 2023
Reviewed: 7 October 2023
Linda
United StatesThe air conditioning in public spaces was way too cold.
Location and really nice staff
Stayed in October 2023
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