9900 Matthews Park Drive, Matthews, Charlotte, NC 28105, United States
#13 of 17 B&Bs and Inns in Charlotte
Guests' ChoiceBased on 591 hotel reviews
6.2Cleanliness
6.5
Comfort
6.7
Location
7.8
Facilities
6.3
Staff
7.4
Value for money
6.6
Free WiFi
8.4
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End of dialog contentReviewed: 3 September 2024
Jennifer
United StatesRoom seemed old, especially the bathroom area. Shower was old & paint chipped around room.
Bed was comfy & always appreciate a property that accepts dogs. Fridge already included in the room is also a plus. Location was great as we were traveling into Charlotte & needed something easy & close to DT. Matthews DT area is super cute & only about 10 minutes drive.
Stayed in August 2024
Reviewed: 19 August 2024
Crystal
United StatesThe room looked and smelled old. The water was running on the floor from the shower. The fan vent in the bathroom was loud. Looks like mildew was on the bathroom wall. The AC unit barely worked, it was cool enough not to sweat but not cold enough
Great location
Stayed in August 2024
Reviewed: 23 June 2024
Sabrina
United StatesThe room/hotel was not very clean. I had to ask for toilet paper the first day we were there. Although housekeeping came daily, I had to ask for towels, wash cloths & hand towels The same breakfast options were served every day. There was a photo of the pool on the website. However, the pool hasn't functioned in awhile.
Location
Stayed in June 2024
Reviewed: 17 June 2024
Kim
United StatesThe digital television only had a few channels working with no interruption. When I called the front desk the first day, they said it was a cable TV issue when they obviously use digital television. I knew I wouldn't be able to get any kind of a partial refund and I didn't want to change rooms so I dealt with it.
The beds are comfortable and it was clean. I could have stayed at another, way nicer, hotel with a much lower rate but I liked this location. When I asked the attendant if he would match that lower rate, he refused, stating that there was a baseball game or something and that was just bull.
Stayed in June 2024
Reviewed: 10 June 2024
Joseph
United StatesThe walls need to be clean. The shower had mold inside it.
The location
Stayed in June 2024
Reviewed: 3 June 2024
Paige
United StatesThe pool that was advertised was closed. The pool had been a large reason for booking this hotel, and we had already paid through Booking for the room when we got there and found out the pool was closed. The kids had their bathing suits and pool toys and were incredibly disappointed. The staff were not very friendly either, but not mean.
The room was clean and breakfast was okay. They were able to give us our request for joined rooms.
Stayed in June 2024
Reviewed: 2 June 2024
Patricia
United StatesIt is clean and the staff is friendly.
Stayed in June 2024
Reviewed: 26 May 2024
Nelson
United StatesNo maintenance on weekend
Rooms were cleaned daily everything is conveniently close, great hotel breakfast
Stayed in May 2024
Reviewed: 23 May 2024
Latoya
United StatesAsking for $100 deposit when they didn't charge me a deposit on the last stay.
Friendly staff
Stayed in May 2024
Reviewed: 6 May 2024
Tamesha
United StatesThe only problem that I had there was I was charged twice because my payment was held and at this time I still have not had my money refunded back to me. Still waiting.
Stayed in May 2024
Reviewed: 30 April 2024
Shayla
United StatesThe toilet leaked every time it was flushed and the hot water didn't last a long time when a shower was taken.
The staff was courteous and helpful with the reservation. The bed was comfortable. The shower had great water pressure.
Stayed in April 2024
Reviewed: 25 March 2024
Jessica
United StatesIt could have been a little cleaner.
Breakfast was pretty good. Well stocked. Check in and out was easy.
Stayed in March 2024
Reviewed: 11 March 2024
Carmeletta
United StatesThe hot water didn’t last long . Breakfast wasn’t appetizing
Very clean friendly staff
Stayed in March 2024
Reviewed: 31 January 2024
Melissa
United StatesOutdated and run down and it smelled. We had a mouse in our room and mouse droppings on the counter when we woke up the next morning. I told management and was ignored! We paid a lot of money to stay there and no mention of money back or even a discount!
Location
Stayed in January 2024
Reviewed: 28 January 2024
Jessica
United StatesPlace was very outdated for the price
Bed was soft
Stayed in January 2024
Reviewed: 14 January 2024
Linda
United StatesRooms were small. It needed to be updated. Breakfast was horrible —there was very little to choose from!
Staff was very friendly, very knowledgeable, and very helpful!
Stayed in January 2024
Reviewed: 7 December 2023
Jamar
United StatesHad to kill like 4 roaches, which was the worst thing of the whole stay for 2 days.
Location
Stayed in December 2023
Reviewed: 14 November 2023
Daniel
United StatesMusty smell from the old carpet I suspect, but not terrible. No face towels in the room, not an issue for me but for my wife it was.
Facilities are not new or up to date, however they are suitable. Location is good for my needs.
Stayed in November 2023
Reviewed: 30 October 2023
Skyler
United StatesWe were in the first floor pet friendly rooms. The walls were filthy, especially next to where we sleep. The shower floor moved when stepping on it. There was literal blood on the walls. We got awful sleep not because the bed was uncomfy, but we were terrified of touching anything in the room.
The location is great. Close to tons of stores and restaurants. I didn’t feel like I was threatened in anyway.
Stayed in October 2023
Reviewed: 27 October 2023
Richard
United StatesThey are trying to do some improvements
Stayed in October 2023
Reviewed: 23 October 2023
Robert
United StatesLocation was good for us and the staff were very friendly and helpful!
Stayed in October 2023
Reviewed: 21 October 2023
Michele
United StatesProperty needed upgrading.
close to many things
Stayed in October 2023
Reviewed: 25 September 2023
Shanekqua
United StatesThe bathroom smelled like old white towels. Dead bug on the floor. Tissue holder broken.
Breakfast was mediocre. Dry
Stayed in September 2023
Reviewed: 18 September 2023
Derek
United StatesOnly complaint I have is the bathroom door was of the tracks. I didn’t notice until way later in the night other than that it was decent.
Overall I enjoyed it.
Stayed in September 2023
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