Nothing

Location, breakfast and everything really!

Stayed in June 2024

The Nespresso-style coffee machine worked well but only single-use paper cups were provided, fresh paper cups were provided daily but a regular coffee mug/cup would of been much nicer to drink from and more environmentally friendly. Not duvet cover was provided. Two sheets, one below and one above the duvet, were provided and changed everyday but these got tangled when sleeping and duvet was often exposed. A regular duvet cover would be more comfortable.

Room was clean, spacious and had comfortable beds. We were on a high floor and room was very bright, but with good blinds for sleeping. Water bottle refill station was available on our floor, which was very helpful.

Stayed in May 2024

Housekeeping were a bit inconsistent at replacing things we’d used but mostly were good.

The hotel was beautiful - lots of original features that were well preserved. Really central location. Easy walking distance Union Square and to public transport.

Stayed in June 2024

Wish the starlight room was open on the night we stayed.

Gorgeous and fun. Very clean and comfortable. Excellent location.

Stayed in June 2024

Somehow the organization in how they manage the false fire alarm ehich occured on our last night there. Nobody seemed to know what to do after we all gathered in the lobby. We had to ask the concierge what was going on.

The location is great.

Stayed in May 2024

The hot water sometimes it didn't work

Very beautiful hotel and very nice staff. Very clean and great location

Stayed in June 2024

Rooftop bar only open certain days and expensive.

Location and appearance

Stayed in June 2024

Bathrooms need sprucing up

We live the historic architecture, the bar is fun, and great location

Stayed in June 2024

Everything was Great

Stayed in May 2024

We had an excellent stay at the Beacon Grand. The location on Powell was ideal for catching the trolley right outside the hotel. The bed was super comfy and the size of our corner room was fabulous. We would highly recommend a stay here.

Stayed in June 2024

Rooms (at least mine) were super small and lacked soundproof windows so the outside noise (and there is one in this part of the city) was quite noticeable. A double espresso in a hotel cafe for 11 USD was insanely overpriced.

Great location on a Powell Street steps away from the Union Square. Clean rooms, nice decor and friendly staff.

Stayed in April 2024

was not overly big. staff did not replenish house conditioner dispenser despite leaving note attached to it. Was situated on the 4th floor looking directly onto to the courtyard roof of the bar / restaurant. The fans on the roof never seemed to stop. you could hear them throughout the night.

beds were comfortable. coffee machine in the room with pods replenished daily. fridge in the room.

Stayed in June 2024

Small room, tiny bathroom with poorly designed shower stall that allows water to splash out whilst having a shower ending with a slippery wet floor

Nice staff, prime location

Stayed in June 2024

Very friendl staff, top location but the rooms are tiny ;)

Stayed in June 2024

N/A

I loved how spacious the rooms were.

Stayed in June 2024

Saturday night, had to que and wait for a place in the lounge bar for ages as very busy. The staff allowed those with reservations in first, even if from outside the hotel. Nobody at reception told us we had to make a reservation to get into the bar, as we would have made sure we had as our last night of our fantastic holiday, we didnt really want to spend 45 minutes waiting to get into the lounge bar area. Surely quests at the hotel should be given priority, I know not easy as so popular a venue, but think you need to review checking in process and advise quests that reservations are advisable.

The top floor lounge very nice, and decor fantastic throughout the old historical building

Stayed in June 2024

Nothing the hotel can do about it but it was noisy at night outside of the hotel in the street. That wouldn’t put me off recommending the hotel though.

Lovely interiors (especially the bathroom) and a great hotel stay overall. Location was very good as you’re within walking distance to the historical tram terminal and China Town area.

Stayed in June 2024

The location was perfect for the activities we planned. There were plenty of food and coffee choices.

Stayed in June 2024

Small rooms

Location, cleanliness and vibe

Stayed in June 2024

Nothing

Staff was friendly, we like they gave us a bottle of water in our room. It a perfect location in the downtown.

Stayed in June 2024

Upon check in, our resevation was not linked to hotel from booking.com Had to wait ten minutes for hotel to sync and find us a room. After check in, room cards did not work not once but twice. Very frustrating after a long drive and unable te enter room (12thfloor)and several trips back down to lobby. Finally maintenance fixed issue.. Body wash dispenser was empty in shower and no refillable water bottles in room (had to call lobby)

Location was ideal. Hotel staff was very polite and helpful.

Stayed in June 2024

Perfectly great location. Friendly, helpful staff

Stayed in June 2024

Perfect position, very helpful and kind staff.

Stayed in June 2024

The room temperature was inconsistent, thermostat didn’t seem to work right.

Gorgeous decoration and styling with great location

Stayed in May 2024