Nothing at all

It was super clean and central !! The service was really good. The infinity pool with the view was breathtaking

Stayed in September 2024

Nothing wrong with the hotel. First time in Honolulu and would definitely go back and stay at this hotel, food and service brilliant

Beautiful and location was fantastic

Stayed in September 2024

The room was very clean and nice. Housekeeping was excellent.

Stayed in August 2024

I am a Bonvoy member but could not get my points for this booking

Best location in Honolulu

Stayed in September 2024

They charge you twice. They draw the first payment for your whole stay and then they put an authorization hold of the same amount of money till your check out. They did not mention this while we were checking in they told us the only payment will be the total cost of your stay. I think you should inform your customers advance so that they can arrange their finances.

1st class welcoming! Great staff! They were all kind. The renovated room was quite big enough for us to take our own spaces. The furniture were clean and modern. The bed was ultra comfortable. Definitely consider Sheraton if you are planning to visit Hawaii. The location was everything btw. It does really impact your holiday in a very good way. Thank you guys!

Stayed in September 2024

Expensive. You pay a lot for location, plus resort fees, excise tax, and a couple other taxes and fees on top of the room rate.

We came here last minute after our last hotel disappointed, and were so impressed with Sheraton! It was so clean, comfortable, and our partial ocean view was lovely to watch the sunset and see much of Waikiki. Close to anything in Waikiki, nice beach with glowing blue water, and lots of shops on the premises. We loved the balcony, the bed was comfortable, and the room was huge. Would absolutely stay here again if we can get a good deal! There was a 3-day employee strike going on for many hotels in the area, so I hope the union and staff are able to work something out.

Stayed in September 2024

Service, cleanliness, restaurants, location, free activities

Stayed in August 2024

It is the best location the best service and nice ocean views. Breakfast also delicious.

Stayed in August 2024

Nothing

Fantastic breakfast, staff amazing,

Stayed in August 2024

It’s a huuuge hotel. There are 10 lifts servicing like 30 levels which describes the size well. Common areas are typically crowded. Forget about relaxing time at one of their pools as these are packed with hundreds of people and kids.

Prime Waikiki location. Staff is extremely kind and efficient. They react instantly to your requests. Spacious renovated room is at the v. good expected quality. Drinking water available. Convenient parking ($55+tax per 24h). Various late checkout options, even till 9pm. Perfect food and coffee available outside hotel in 1-3 mins walking distance. Don’t even waste your time and appetite on hotel food for any meal. Instead go to Island Vintage Coffee

Stayed in August 2024

Very crowded

Convenience, close to restaurants & shops

Stayed in August 2024

Nothing negative to report. A great place to stay. I hope to return.

Genuinely caring and flexible reception staff. I told them that I had been pickpocketed in Las Vegas and did not have a credit card to check in. They allowed me to pay in cash up front. This was such a relief after Marriott Beverly Hills refused to allow me to check in without a physical card. They were so mean spirited. Other things I loved about Sheraton Waikiki were: its central / beach front location, handy tour desk and shops, inviting lobby, infinity and "normal" pool, grounds with a tropical feel, lovely ocean view from our room, bright and well-appointed rooms.

Stayed in July 2024

Swimming pool

Stayed in August 2024

The rudeness of one of the towels attendant

The cleanest of the room

Stayed in July 2024

This time clean service forgot to clean my room 2 times ! …

In front of the beach and kids pool

Stayed in August 2024

tourist crazy

location

Stayed in July 2024

Would have liked more dining options in the hotel.

It was a perfect location right on the beach and very close to great restaurants and shops.

Stayed in June 2024

The pool and the food

Stayed in July 2024

Room size, it was a bit pokey!!

Great location, great staff, close to the city.

Stayed in July 2024

Breakfast restaurant was overly expensive and very poor value for money, however we found the takeaway cafe bar with cabinet food better

Excellent location in the middle of Waikiki, waterfront beach access and superb adult pool area. We could always get a lounger. Bed was super comfy and view from our room terrific

Stayed in July 2024

Everything

Stayed in July 2024

Not a microwave on each floor and sorta pricey!

Staff very friendly, great location and rooms were super clean!!!

Stayed in July 2024

Location is excellent. Facilities are top class (albeit busy), views from ocean-front rooms are spectacular

Stayed in July 2024

View of the ocean

Stayed in May 2024