Rooms need updating

Pool and location

Stayed in July 2024

How expensive 1 night was and they even charged for parking

Close to home nice pool area

Stayed in August 2024

I have chosen this hotel because of the **** rating, was very disappointed, the hotel is old and no updates have been made. The room had ripped carpet. I am glad it was clean!

It was 8 minutes walking distance to the falls! Near everything within walking distance!

Stayed in September 2024

Room was good and the rain forest restaurant

Great spot

Stayed in August 2024

would have likes a higher floor

everything was just fine

Stayed in July 2024

needs renovation

Stayed in August 2024

The room for the concierge service was really small. It was awkward at times because of the room size. The food was okay but nothing I would pay the extra money for in the future.

We stayed in a king suite with concierge service. The half price drinks were a nice perk. The man and woman who worked in the room were exceptional and made great efforts to keep everyone happy. The woman who checked us in at the front desk was excellent and very helpful.

Stayed in August 2024

We had a dog barking so much. Not sure if it was alone. Also the kids running up and down the halls at 10:30 and 11 o'clock at night.

Staff very nice and helpful, The room was very clean. Was close to everything we needed.. Overall was a nice stay.

Stayed in July 2024

I did not eat breakfast at the motel as I felt it was expensive for a buffet and I was confronted rather rudely as I was looking over the buffet. Like I should have paid before knowing what the options were. I thought the rainforest cafe was a little pricey also . Food service and atmosphere were good tho . Just gimmicky to me .

The location and facilities were very nice and clean.the shaded street out back had a very relaxing atmosphere. The pool and hot tub area was very nice along with the fish tanks. I found everything I needed within walking distance on the us side of the falls.

Stayed in July 2024

Convenience, friendly staff

Stayed in July 2024

The bed wasn’t the most comfortable hotel bed I’ve stayed in, but was pleasant for the two nights we were there. The pool area itself is nice, but the pool wasn’t as clean as I’d hoped (mainly build-up on the sides, etc. The water itself was great.)

The proximity to everything in downtown Niagara as well as the Falls. Parked once and walked everywhere. Staff was friendly and knowledgeable. Loved having multiple restaurants and Starbucks on same property.

Stayed in July 2024

The hotel breakfast was overpriced.

All attractions were just a little walk away, Starbucks was great for your morning coffee, however don't be surprised if it gets busy quickly.

Stayed in July 2024

Was very accommodating. Great location

Stayed in June 2024

It’s worn, truly. The AC was doing its best, but the halls were hot and muggy. I had these weird local houseflies in the corners of my window and a few in the room. Bathrooms quite dated. But I will say, I’m not the kind of traveler that looks for every bell and whistle when the price is right and I’m just passing 2 nights.

While traveling with a young child, I loved not having to plan out every little outing with a kids’ arcade and Rainforest Café on site. Also, of course, loved it was on pick up routes for tours and taxis and such: everyone knows it. The elevators were speedy, even when the property was sold out. Close to rapids and food truck village on foot. Just to add on: I don’t understand the intense negativity around this part of town. If you want to pay 3 times as much to access the same waterfall, nobody’s stopping you.

Stayed in June 2024

My flight arrived at 9:30 the morning of my check-in day and I called repeatedly pretty much every hour to check to see if there was an early check-in time but I never got to a live agent the online chat Bots never responded to me so I had to wait around all of those hours with all of my luggage so that was really the only horrible part but other than that I would definitely stay there again though but I'll make sure my flight comes in closer to a 3:00 instead of in the morning.

The check in/check out process was super simple and fast. the lady at the front desk who I wish I would have remembered her name was very very polite and very nice.

Stayed in June 2024

Hidden fees Parking was 20$/night

Location

Stayed in June 2024

4:00 check in

Right across from casino and close to falls/ food

Stayed in June 2024

Shower was awful- no water pressure and temperature did not regulate

Stayed in May 2024

Though WiFi was there and connected, but it was not proper connectivity and was not secure.

Cleanliness and location

Stayed in May 2024

That there were no options to eat anywhere after 9 pm on a Thursday evening. We didn’t get in until then and ended up having to order door dash for an exuberant amount of money.

Ease of check in and proximity to the casino

Stayed in March 2024

The parking was a little sketchy

The aquarium and the pool area

Stayed in March 2024

Pool!

Stayed in March 2024

I didn't like that the 6th floor suites aren't accessible from the stairwell. It would be nice to have a scan machine for the stairwell for people who want to take the stairs. Especially because the elevators take a long time during busy events with a lot of people

Property was close to my daughters cheer event venue

Stayed in February 2024

N/A

Very nice location and all around great experience!

Stayed in January 2024