75-5852 Alii Drive, Kailua-Kona, HI 96740, United States
#11 of 20 hotels in Kailua-Kona
Guests' ChoiceBased on 1917 hotel reviews
7.6Cleanliness
8.1
Comfort
8.1
Location
9.1
Facilities
7.6
Staff
8.4
Value for money
7.0
Free WiFi
8.6
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End of dialog contentReviewed: 27 June 2024
Nunies
United StatesBreakfast and dinner was amazing! everything was beautiful
Stayed in June 2024
Reviewed: 27 June 2024
Lauren
United StatesPool was a bit too warm and closed at sunset, fire alarm going off 3 times starting at 3:30 am... though not the hotels fault
On the water, great views, good food at Dons Mai Tai Bar.
Stayed in June 2024
Reviewed: 24 June 2024
Simone
AustraliaBooking in advance I got an excellent deal for a our room but on checking in was surprised to be located with a balcony that outlooked the laundry and trash dumpsters (and the smell). I guest the price was to good to be true and we got what we paid for. The hotel didn't seem to be booked out so was surprised they didn't upgrade us or find an alternative room. The cost of daily parking at $25 per day was also unexpected.
The hotel is located right on the beach with the best view of sunset from the bar and restaurant. Walking distance to other bars and restaurants, shopping etc the location is everything you could wish for. The room was clean and comfortable.
Stayed in June 2024
Reviewed: 18 June 2024
James
United StatesSmoking is limited to 2 locations in the parking lot. Seems there's plenty of room to have an area with a few chairs. I smoke a pipe, and would like to relax, enjoy the ocean view and smoke, not stand around in a parking lot!
We were pleasantly surprised and grateful for a free upgrade to a spacious oceanfront corner room in Lagoon Tower. Beautiful! Enjoyed pool and convenience of nearby Coconut Grove center. Breakfast oceanside at the hotel is recommended.
Stayed in June 2024
Reviewed: 17 June 2024
Relly
United StatesNothing really except that I travel with my family with little kids and I asked for adjoining room but we stayed 2 floors apart. If booking 2 rooms, that should be the priority option.
Location is the highlight of the trip! Close to the ocean and easily has access to foods!
Stayed in June 2024
Reviewed: 15 June 2024
Leonard
United Statesnothing. all went well. Enjoyed my stay.
Front desk was exceptionally helpful. Housekeeping was very accommodating. Great location. Pool attendant was very nice and helpful.
Stayed in June 2024
Reviewed: 5 June 2024
Maria
United StatesA bit outdated but clean. A good place to stay in Kona.
Close to water, clean and lots of restaurants nearby.
Stayed in May 2024
Reviewed: 4 June 2024
Deborah
United StatesThe service at the restaurant was terrible. The waitress was very short and curt... when I asked for anything it seemed like it was a bother... I am also disappointed in the lost and found department... I left a jacket and sundress in the closet of our room. When I contacted housekeeping they found it. I have not had any response from the lost and found department on how to retrieve my items. I have called 3 times and no return phone call. Very frustrating!
The check in was easy and the front desk staff was very friendly. We loved our room and the view!
Stayed in June 2024
Reviewed: 29 May 2024
Brylen
United StatesI didn’t like that when I was paying for the room online the damage deposit wasn’t included. I had to use most our money we were going to spend on enjoyable things but the damage deposit took almost all we had.
I stayed in room 237. The resort stay was tremendous I had a great time staying and loved being treated respectfully and the facilities were amazing. Especially the pool, felt amazing and had an amazing view to the ocean.
Stayed in May 2024
Reviewed: 27 May 2024
Robert
United StatesRude staff, especially the food servers in the restaurant. We sat at a table when we saw no hostess at the podium. A waitress approached us and stated in a rude tone, "Who said you can sit here!"
Nice location. Only steps from the ocean.
Stayed in April 2024
Reviewed: 21 May 2024
Alan
United StatesA little dirty room. Hidden charges
On ocean. Heart of everything
Stayed in May 2024
Reviewed: 18 May 2024
Susan
United StatesSome of the employees seemed overworked and unhappy; some of the construction workers were swearing one morning; the elevators were dirty and scratched up
We were accommodated right away when we requested a different room, away from the elevator; the room was cool and comfortable; the lagoon was highlight; the luau was a great experience; the location of the resort was unbeatable; the pillows and towels were numerous; the sounds of the birds singing daily was wonderful!
Stayed in May 2024
Reviewed: 14 May 2024
Cory
United StatesLovely to be so close to the water, the free cocktails were nice, close to some restaurants. Room was clean and very comfortable.
Stayed in May 2024
Reviewed: 12 May 2024
April
United StatesDated rooms
Location right at the beach and value for money
Stayed in April 2024
Reviewed: 10 May 2024
Volker
GermanyBar closes at 9 pm. - incredible!! Welcome Cocktail awful Essensgerüche, weil Zimmer zum Restaurant lag
Die Lage
Stayed in May 2024
Reviewed: 7 May 2024
John
United StatesRooms and building in tower 2 outdated and under updating
Beautiful ocean front with walking distance to lots of great resturants, stores and activities!
Stayed in April 2024
Reviewed: 6 May 2024
Bryce
United StatesPaying for parking.
Convenient location.
Stayed in May 2024
Reviewed: 4 May 2024
Edward
United StatesLimited food selections on site. But they are under construction
Good location and facilities
Stayed in May 2024
Reviewed: 1 May 2024
John
United StatesLong overdo for a refresher
Staff was excellent
Stayed in April 2024
Reviewed: 29 April 2024
Shazia
CanadaStaff was rude and racist.
Stayed in April 2024
Reviewed: 26 April 2024
Tonya
United StatesLocation
Stayed in April 2024
Reviewed: 22 April 2024
Helen
United StatesThe bar seats were full, we ordered wine but were told we couldn’t sit in the high top table because they were for restaurant guests. There were plenty of empty tables and no one in line. This really lack of respect for guests will make me think twice with my next reservation.
Loved the balcony with the ocean view. The location, easy walk to restaurants and shopping.
Stayed in April 2024
Reviewed: 22 April 2024
Jennifer
CanadaBar service extended later!
Absolutely loved the entry landscaping with the pool and all the exotic plantings!
Stayed in April 2024
Reviewed: 21 April 2024
Tara
CanadaElevators
We loved our room and beautiful views. As well as the lovely staff especially Elram at the front desk.
Stayed in April 2024
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