1100 Interstate Drive, Winchester, KY 40391, United States
#5 of 6 hotels in Winchester
Guests' ChoiceBased on 104 hotel reviews
6.0Cleanliness
6.9
Comfort
6.9
Location
7.1
Facilities
6.1
Staff
7.5
Value for money
7.2
Free WiFi
10.0
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End of dialog contentReviewed: 29 June 2024
Benjamin
United StatesThere was no closed captioning on the TV. I am somewhat deaf and this was not good. Management tried without success and blamed Direct TV. Probably not the case as the reception area TV had closed captioning working. The steel door to the room was sprung and would not close automatically and took some effort. Before I realized this I returned to the room after a trip to my car and found the door not secure. Management told me repair had been ordered but my experience with steel doors is that when sprung it must be replaced. The drapes on the large window had numerous small, moth-eaten holes and light on the outside was visible. I was not offered another room despite numerous vacancies.
Clean and quite.
Stayed in June 2024
Reviewed: 9 June 2024
Greg
United StatesVery run down and in major need of renovation. The worst condition of any hotel I’ve ever stayed in. It was so bad it almost looked deserted. Parking lot very rough. Some of the rooms had a/c’s missing out of the walls. My wife was scared to stay the night.
Not much to like
Stayed in June 2024
Reviewed: 6 October 2023
Shelia
United StatesOutdated rooms
Stayed in October 2023
Reviewed: 6 October 2023
Mj
United StatesThe outdated hall ways. All the repairs that needed to be done in the hallways and entries
The bed was really comfortable. Love that pets stay for free
Stayed in October 2023
Reviewed: 21 March 2023
Phillip
United Statesroom accommodation no coffee pots in room no breakfast
price
Stayed in March 2023
Reviewed: 14 September 2022
Bruce
United StatesCold lobby coffee!
Room was fine but desk chair was extremely stained. Water was hot quickly in the shower. Obviously hotel is undergoing some needed upgrades which is a good thing. Pleasant exterior.
Stayed in September 2022
Reviewed: 8 February 2022
Allen
United Statesneeds desperatly to be updated
Stayed in February 2022
Reviewed: 23 December 2021
Anthony
United StatesStairwell wreaked of Marijuana and other odors. Looked very dingy. Toilet in room was dirty and barely flushed. Chair in room had multiple stains. Mattresses did not have a casing. Big red splotch on one of the Mattresses.
The ability to access the room without going through the lobby.
Stayed in December 2021
Reviewed: 25 July 2021
Janet
United StatesNo breakfast, not even a grab bag. No coffee ready to drink.
Stayed in July 2021
Reviewed: 13 June 2024
Peyton
United StatesI liked everything
Everything
Stayed in June 2024
Reviewed: 7 May 2024
Brittanie
United StatesOne pet policy no exceptions. Please be aware of this when traveling with multiple pets. It does not state this in the policy tab on booking, it is written somewhere else in the hotel's information. I was not aware and luckily the staff worked with booking to get me a refund for my room.
Staff was very kind and helpful. The lobby was clean and smelled nice.
Stayed in April 2024
Reviewed: 17 March 2024
Arthur
United StatesNo breakfast
Friendly staff . Clean
Stayed in March 2024
Reviewed: 17 February 2024
Carty
United StatesNeeded updated
It was clean and smelt very nice.
Stayed in February 2024
Reviewed: 31 December 2023
Jason
United StatesThe guest laundry was broken, you can hear doors slamming outside until late at night.
Location, size of the room, the staff are awesome and it’s very clean. Very pet friendly!
Stayed in December 2023
Reviewed: 29 September 2023
Bernard
United StatesThere were ants in the bathroom and I found that there was a base tile loose and kicked in by the toilet. This was where the ants were coming from. I told front desk about in when I was checking out, but she didn't seem too worried about it. Said she would report it but didn't sound too sorry. Basically the entire bathroom was in bad need of remodel and repair.
Room was close to the door that I was able to park beside to take luggage into room.
Stayed in September 2023
Reviewed: 4 September 2023
Terry
United StatesThe hallways were a bit dirty and the entry ways were not clean
Enjoyed my stay.
Stayed in September 2023
Reviewed: 14 August 2023
Vernon
United StatesNo nearby restaurants.
The friendly staff.
Stayed in August 2023
Reviewed: 4 August 2023
Steve
United StatesNothing
Good value
Stayed in July 2023
Reviewed: 3 August 2023
Fox
United StatesCustomer service with booking.com and this place is an absolute joke. Staff refused service, and I couldn't stay in the room that I've prepaid almost 80 dollars for. Place was almost empty, shady looking, and had a guy smoking crack right outside. Lobby was nasty, and the guy at the front was incredibly rude and refused to refund me. Said that booking.com had my money, called customer service, and said all they could do is email them. Will never be using booking.com again. Waste of time and money.
There's nothing good about this hell hole.
Stayed in July 2023
Reviewed: 20 July 2023
Jessica
United StatesMy air-conditioning in the work room smell like mold
Stayed in July 2023
Reviewed: 15 July 2023
Susan
United StatesI thought the price was higher than I expected
It was close to the Railbird Festival venue it was quiet and comfortable l wish it had been a bit chu
Stayed in June 2023
Reviewed: 2 July 2023
Tiffany
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 24 June 2023
Sizemore
United StatesBathroom was nasty
Nothing
Stayed in June 2023
Reviewed: 16 May 2023
J
United StatesBed was a Lil hard
Service
Stayed in May 2023
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