The in-suite coffee machine was broken. But when we brought it to the staff's attention, they offered us complementary coffee, which was a great way to make it right.

Great location.

Stayed in November 2023

The only thing we didn’t like was that the parking they advertise is a paid parkas next door, and it was $32 for the night. Thankfully we were only in town one night but if you’re staying longer with a vehicle it would definitely add up!

The rooms are cozy and well-decorated, and the bed is an actual cloud. One of the most comfortable hotel sleeps I’ve ever had! The staff were super friendly and helpful, and the coffee bar and restaurant downstairs are both really nice.

Stayed in December 2023

Barista was AWOL two days. Rooms a bit small

Great location and decor. Friendly and helpful staff

Stayed in December 2023

it was old building, but renovated pretty well. everything looks brand new, especially lounge.

Stayed in November 2023

The only negative was not enough storage in the bathroom for our toiletries. My toothbrush fell off the narrow shelf onto the floor - gross!

Great ambience; friendly staff; great location; comfortable beds; enjoyed the complimentary wine

Stayed in November 2023

Some of the unfortunate homeless people around the area were a bit aggressive.

The location was perfect ! Great restaurants , bars , coffee shops, and Pike's Market all at a walking distance. The hotel was stunning, and the restaurant on site RIDER was a big hit as well.

Stayed in November 2023

Very nice decor, good location, spacious and clean rooms, historical info regarding Seattle throughout

Stayed in November 2023

nothing.

Great bed, big room and clean and everything worked.

Stayed in November 2023

Location is a bit dicey. Lots of unhoused people around, a problem throughout downtown Seattle I’m afraid. There was no housekeeping offered. When I asked the staff. Said that housekeeping was “upon request “. They should have made that clear at check in not later. Room had a nice king bed but it was so small that two people couldn’t sit or have any luggage around. Bathroom was also tiny. Aside from that the hotel is fine.

Room was clean, staff were friendly. Bed was comfortable.

Stayed in November 2023

Nothing

I loved how central this location is. I enjoyed that I was always going a different direction each day which is way more fun than the same walk everyday. I loved the walk in shower room. Get a room with a bathtub! Then go to Pike Place and get a bath bomb. It was no mistake that the tv was positioned so you can see it from the bathtub.

Stayed in November 2023

Great location and great attached restaurant.

Stayed in November 2023

No cons

Rooms are AMAZING! Spacious, gorgeous views of the city, and always feel fresh/clean. I stay here every time I have an overnight layover in Seattle. Easy walk to pikes place. And the rooms come with big comfy robes plus an espresso machine :)

Stayed in November 2023

There was a distinct smoky smell from the kitchen that even managed to make its way to the 15th floor.

The location was terrific and the little touches such as free umbrellas for the Seattle rain was much appreciated!

Stayed in November 2023

The parking. It is very small and pricey

The location was amazing and the hotel was very cute

Stayed in October 2023

I don't have a single complaint!

Spacious and beautifully decorated room. They are super friendly and received some amazon packages without charging extra handling fees. The location is simply perfect, the SeaTac Link train stops almost in front of the hotel. Walking distance to the monorail (Space Needle) and Public Markets.

Stayed in October 2023

Location!! Great access to public transportation and short walking distance from major attractions.

Stayed in August 2023

The only bad thing were the pillows. The pillows are a bit too soft, and as soon as you lay on them, your head sinks into the pillow.

Hotel is in an excellent location. Staff were very friendly and kind. Rooms are spacious. Everything was very clean.

Stayed in October 2023

Room - would have preferred a desk to do work Breakfast would have preferred more options for breakfast

Central location - easy to access tourist areas around the city Room - comfortable Restaurant - restaurant on site serves delicious food

Stayed in October 2023

Room and bathroom very small

Location, friendly, clean, comfortable bed

Stayed in October 2023

Nothing. Everything was perfect

Location was convenient

Stayed in September 2023

There was no time to clean the room and exchange towels during my stay

Clean, contact and follow up by email in advance

Stayed in October 2023

Not a serous issue . When calling down to the Rider bar . The phone location for ordering is in the main area . So we had difficulty hearing Maggie???. On ordering with her hanging up because she couldn’t hear us over the background noise . So we walked down and ordered acted like oh no it’s them!!!That there was an automatic 20% charge on our bill . That we didn’t feel was appropriate considering her attitude towards not hearing us over the background noise ..

We were extremely satisfied with our stay there . Location . The front staff .. everyone one of them. Their breakfast bar . Riders bar . We only ordered burgers to go . We could of split one between the 2 of us .. we did drink a few times at the bar . staff was knowledgeable . Friendly and helpful. Of all our travels our hotel room was the ABSOLUTE cleanest ever .. I still need to find out who cleaned our room. The room darkening blinds were the best . Staff brought us a fan for our white noise . We liked the decor as well. The parking garage valet was right next to the premises. We stayed 6 nights & enjoyed all aspects of our stay ..👍💯🙂

Stayed in September 2023

Bathroom shelf was a little small (ex: if you are doing your makeup etc) but totally manageable. I would have wished that the bed was made each day and that the main overhead lighting in the room was a tad brighter (a little dim for me when turned on at night).

Room was spacious and clean. Staff was friendly and answered any questions. The hotel has a restaurant and coffee shop in house which is great for convenience. It is a great location - central with many retailers/shops to explore. It also not a far walk/drive/commute to a number of must-see places including Pike Place. Bed was comfortable and room had a great design. A number of coffee shops around.

Stayed in October 2023

Would have liked the cafe to be open a little longer as we'd get back to the hotel and would have loved a coffee

The staff were incredibly welcoming, accommodating and friendly. They went above and beyond to make sure our stay was memorable and comfortable. The hotel itself was stunning, gorgeous interiors and facilities.

Stayed in October 2023

A lot of homeless people in the area which gave an unsafe feeling

Very nice room with great bed

Stayed in October 2023