34630 Pacific Coast Highway, Capistrano Beach, CA 92624, United States
Based on 143 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
8.9
Facilities
8.4
Staff
8.5
Value for money
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 February 2024
Matthew
United StatesKitchen was outdated and coffee maker didn’t work.
Beautiful view, spacious room
Stayed in February 2024
Reviewed: 8 January 2024
Gwynn
United StatesNo oven.
Ocean view was important and balcony.
Stayed in January 2024
Reviewed: 3 January 2024
Robert
United StatesParking and a bit dated
Proximity to area is a plus. Parking was not
Stayed in December 2023
Reviewed: 1 January 2024
Denise
United StatesCold showers Sunday check out
Perfect
Stayed in December 2023
Reviewed: 13 November 2023
Joel
United StatesThey were painting the facade and had cones out on the street making it very difficult to find where to park. How to drive around for an extra twenty minutes trying to figure out how to access the hotel. The toxic paint fumes permeated the hallways and room. Elevator was broken for the first 24 hours. The hotel sits right on the PHC. No easy access to beach. You have to walk 10 minutes down the road and across the bridge to get to the beach. You can see the ocean, but first you have to stare at cars and train tracks. The bedroom had no windows. Not much within walking distance in terms of restaurants and shops.
Ocean view. Comfy sofas and seats in the room. Pool and hot tub. Refrigerator. Easy parking. Nice kitchenette. Hot shower with good water pressure. Not very noisy. Not very crowded. Good communication from front desk throughout stay.
Stayed in October 2023
Reviewed: 9 November 2023
Ileana
United StatesConstrucción
Front ocean!
Stayed in November 2023
Reviewed: 27 October 2023
Goldman
United StatesSuch a long walk to the pool!! I guess construction interfered with that but very spread out and kind of confusing. Could be better signage. Also the staff was not friendly. Such as not even making eye contact and smiling when people coming in door. They did their job but certainly not going to go the extra mile for anyone. Easy way to make a customer feel welcomed. And towels by pool would be a tremendous improvement.
Loved the spaciousness of the room! Facilities kept nice and clean!
Stayed in October 2023
Reviewed: 26 September 2023
Rogelio
United StatesI was talked in to a time share seminar and was charged $140 dollars as a deposit. I was told that I would get my money back but I was still charged. I was lied to so now I have to try and get a refund.
The location.
Stayed in August 2023
Reviewed: 24 September 2023
Brent
United StatesThe jets on the jacuzzi didn’t work. After I filled it up and got in and tried to turn it on, his behind the curtain was a sign saying jets non functioning. There was some sort of fan that ran all night and never shut off the whole time we were there. Some of the lights didn’t work as well. I had a previous hip and knee fracture and was looking forward to the jacuzzi soak when I saw it. Very awkward to take a shower in the jacuzzi.
We didn’t know about breakfast! We loved the location.
Stayed in September 2023
Reviewed: 12 September 2023
Rosanna
United Stateswe are given a room that i did not booked. we are not so happy about our stay.
location, near the beach.
Stayed in August 2023
Reviewed: 7 August 2023
Michael
United StatesElevator is not working
The balcony in the front of the beach
Stayed in August 2023
Reviewed: 5 August 2023
Nick
United KingdomLocation was excellent, pool was great. Facilities were exactly as expected.
Stayed in August 2023
Reviewed: 5 July 2023
Peggy
United StatesThe pillows were full of air and not comfortable. The room was clean but did not smell clean.
The view was great and close to the beach.
Stayed in July 2023
Reviewed: 26 June 2023
Melissa
United StatesThere was no conditioner or body wash left in the bottles in the shower.
Stayed in June 2023
Reviewed: 2 June 2023
Kimmy
United StatesNothing
All
Stayed in March 2023
Reviewed: 15 April 2023
Michael
United Statesno breakfast
Stayed in April 2023
Reviewed: 26 March 2023
Josephine
United StatesHow late the check in was and how they were less accommodating for our event needs.
It was easy to find. The shower was so nice.
Stayed in March 2023
Reviewed: 6 March 2023
Chadwick
United Statespaid parking
quiet
Stayed in March 2023
Reviewed: 26 October 2022
Annemarie
IrelandNo room cleaning
Room size and location and. Pool
Stayed in October 2022
Reviewed: 25 October 2022
Megan
United StatesWe booked a two bedroom with one queen and two twin beds using Booking. The hotel said that we had booked two queens and did not do anything to resolve the issue even after I sent email proof.
Ocean View
Stayed in October 2022
Reviewed: 18 October 2022
Ruby
United Statesjust that the elevator wasn’t working. Made it hard to check out.
everything was great.
Stayed in October 2022
Reviewed: 1 October 2022
Adeliia
United StatesThe front desk lady Leysly who checked me in meet me with so serious, mad face expression that’s it’s make me feel that I arrived not to my favourite resort but police station.Other workers was extremely friendly)) resort to compare Best western hotel doesn’t have smoking spot which is problem for smokers . Hotel didn’t locate right on the beach to go to the beach you have to cross railroad by stairs which is waking distance like 2 min from hotel Train noise can hear
Big swimming pool.There is 2 of them one smallest other biggest.2 hot tube .Pool hours till 11 pm which is super convenient. So you have plenty of time after sunset and even dusk go and enjoy your swimming pool and hot tube . Resort has full kitchen with all stuff you need plus bargeque .
Stayed in September 2022
Reviewed: 1 October 2022
Adeliia
United StatesThe hotel is in front of the beach but to get there need cross street by bridge which is wasn’t mentioned in website The front desk lady leysly who checked me in was with so mad face all the time it makes first impression not good . It makes me little upset .Others front desk was super friendly.
2 swimming pool 1 is small other big with nice palm view 2 hot tube hotel offer full kitchen which is super convenient
Stayed in September 2022
Reviewed: 26 May 2022
Dublas
United StatesNot quite as fancy looking in some of the pictures but still a pretty hotel
Room size, location, and cleanliness
Stayed in April 2022
Reviewed: 26 April 2022
Beatrise
United StatesWould be better to have 2 elevators:)
The room was big and very comfortable! Kitchen had everything you need. Definitely will be back!
Stayed in April 2022
Marsham, UK
Stuttgart, Germany
San Juan, Puerto Rico
Cartagena de Indias, Colombia
Denver, USA
Sa Pa, Vietnam
Hualien City, Taiwan
Phong Nha, Vietnam
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content