3455 Parkway, Pigeon Forge, TN 37863, United States
#54 of 501 hotels in Pigeon Forge
Guests' ChoiceBased on 2580 hotel reviews
8.8Cleanliness
9.0
Comfort
8.9
Location
9.5
Facilities
8.8
Staff
9.2
Value for money
8.9
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 September 2024
Robbie
United StatesThe elevator went straight out to the back parking lot with no need to swipe a card or anything to get into the hotel. I just think it needs to be updated for safety concerns.
They were super sweet and took care of all of our concerns and needs.
Stayed in September 2024
Reviewed: 28 September 2024
Wallace
United StatesNothing
Clean, staff is friendly, convenient
Stayed in September 2024
Reviewed: 28 September 2024
Campbell
United StatesJust a suggestion, maybe starter pack of coffee and little packet of creamer and sugar.
Everything, the rooms were well furnished and updated.
Stayed in September 2024
Reviewed: 28 September 2024
Cindy
United StatesEverything as usual. Amazing staff, facility and location
Stayed in September 2024
Reviewed: 27 September 2024
Patsy
United StatesBed and pillow too hard
Balcony overlooking river, park and old mill
Stayed in September 2024
Reviewed: 24 September 2024
Beth
United StatesEverything is always perfect.
We stay here all the time. It just can’t be beat! Friendly staff. Nice rooms. Great breakfast voucher. Outstanding location.
Stayed in July 2024
Reviewed: 23 September 2024
Laura
United StatesBalcony shared with room beside us, somewhat akward.
Good location, very clean, breakfast voucher a plus!
Stayed in September 2024
Reviewed: 22 September 2024
Kathryn
United StatesOh my, the mattress and pillows were awful. Not comfortable and need replaced.
The location was great. The room was large and the whirlpool tub and balcony were a nice bonus. The staff were friendly and helpful.
Stayed in September 2024
Reviewed: 20 September 2024
Joey
United StatesRiverside is in a Great location near the Old Mill. We love that we have covered parking and that the staff is always so cordial and accommodating. We have stayed with them for nearly 30 years and since the recent room upgrades it is like new all over again.
Stayed in September 2024
Reviewed: 20 September 2024
Denise
United StatesDidn’t have coffee and creamer
Stayed in September 2024
Reviewed: 19 September 2024
Sheri
United StatesYou can get to Gatlinburg Dollywood The Island within 20 min from this location plus if you dont want to drive the trolley station is right behind the hotel
Stayed in September 2024
Reviewed: 10 September 2024
Christopher
United StatesThere's nothing I didn't like about this place.
Has plenty of covered parking for my motorcycle. The staff was very friendly especially housekeeping.
Stayed in September 2024
Reviewed: 9 September 2024
Jamie
United StatesNeeds to be ice machine on each floor
Underground parking
Stayed in August 2024
Reviewed: 6 September 2024
Charles
United StatesHair was left in the bathtub.
Great location, easy in and out. Great deal on breakfast buffet that they gave a coupon for.
Stayed in September 2024
Reviewed: 2 September 2024
Giles
United StatesShared balconies are a bad look
Jacuzzi was great
Stayed in September 2024
Reviewed: 27 August 2024
Stoll
United StatesMattress was hard
Cleaning ladies were great. Parking garage was perfect to park cheap and leave it naked
Stayed in August 2024
Reviewed: 26 August 2024
Alan
United StatesN/A
We came for the Jeep Invasion and the location was perfect. We were able to watch the strip from our balcony. Rooms were clean. Overall it was a great stay. Already booked it for next year.
Stayed in August 2024
Reviewed: 26 August 2024
Wells
United StatesThe time before they told us we couldn’t reserve a room for the same time next year, we would have to wait until the first of the year.
You get a free pancake breakfast across the street at Reagans restaurant. Our room had a balcony view of the strip.
Stayed in August 2024
Reviewed: 25 August 2024
Thomas
United StatesVery clean excellent location
Stayed in August 2024
Reviewed: 21 August 2024
Michael
United StatesNothing
It's a very clean and comfortable hotel room. Completely met all our needs and was a great value.
Stayed in August 2024
Reviewed: 19 August 2024
Sabrinia
United StatesNothing
Great location, wonderful staff, low price newly renovated, quiet!!
Stayed in August 2024
Reviewed: 18 August 2024
Brian
NetherlandsGreat location. Very spacious room. Good parking.
Stayed in August 2024
Reviewed: 17 August 2024
Perry
United Statesnot sharing a balcony with the next room
location
Stayed in July 2024
Reviewed: 15 August 2024
Kyle
United StatesThe only thing that sucked was the water pressure on the shower head but I can’t fault the hotel for that
They don’t have breakfast at the hotel but you are right in front of The old Mill restaurant that is awesome and many other restaurants are within walking distance
Stayed in August 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content