My room was not clean when I walked in. I booked two rooms and they were on separate floors

The location

Stayed in October 2024

Had an amazing stay only wish the cleaning staff would have came around more.

Awesome and helpful front desk. Great variety at the continental breakfast. Sizable rooms and amazing showers!!!

Stayed in October 2024

no one answers the phones at the front desk, the sofa bed had no type of cushion felt like i slept in a deep hole.

i liked the good customer service, everything was clean, i liked how i walked in my room and it smelt so FRESH♥️

Stayed in October 2024

Out of two elevators, only one worked and housekeeping and maintenance was often using it. Long wait times to get up and down from your room.

The rim was wonderful. Location was excellent.

Stayed in August 2024

The breakfast didn’t match the reviews.

Nice clean and spacious room

Stayed in September 2024

There was no way to deflect cold air from vent above bed. There were signs of facility aging - significant dings on frig, etc.

Location was ideal for Norfolk walkabout. Lulu was superb! Outstanding customer service.

Stayed in August 2024

My pillow case was visibly dirty, no mattress pad, bed was old & not very comfortable. Breakfast wasn’t very good

Location was good for us

Stayed in May 2024

The room smelled a little musky and the carpets, linens had a “damp” feeling to them. The bathroom was not very clean.

The room was big enough for my family. Hot breakfast was good and location was a short distance away from where we needed to be.

Stayed in May 2024

Very pleasant room for our stay before a cruise. The location was close to the cruise port. The staff was exceptional.

Stayed in April 2024

The sofa bed was dirty ..my son couldn't sleep on it

The beds were comfortable

Stayed in March 2024

I booked on booking.com and was not told there was a non-refundable pet fee. When checking in, I was charged an additional $100 for two 10lb dogs (NOT OKAY). However, the hotel staff was willing to refund the pet fee happily when asked. In addition, the cost of the hotel was $291 with service fees etc., but when my husband checked the mil price he normally gets it was under $200 for the night.

The hotel and room were terrific! Great location if you are looking to stay downtown Norfolk although it's several blocks from the waterfront.

Stayed in March 2024

Really I’m not a big breakfast person so it was ok

Ok

Stayed in March 2024

The pool was surprisingly closed without explanation. the breakfast was fine but the coffee at the breakfast and in the rooms was very poor in caliber and we are coffee drinkers. also, the sofa needed to be replaced..it was unusable.

The location was very convenient for the museums and restaurants. The parking garage was easy to access and inexpensive. Norfolk is a lovely, clean and safe city to visit.

Stayed in February 2024

Nothing!

Room size and bed was very comfortable. Breakfast was delicious.

Stayed in January 2024

“Complimentary parking” costs $13 a day

Stayed in January 2024

Wifi was extra and it made it hard to work. And parking was not included either. Also, breakfast timing was not communicated correctly. It almost closed when we arrived

Breakfast was good and it had gluten free options as well. Location is pretty good.

Stayed in November 2023

Parking. They need to take more pride in the outside of the building..it was dirty and weeds everywhere. Not a good first impression.

Clean spacious rooms, excellent breakfast and staff.

Stayed in October 2023

I had signed up for 2 queen beds and when I arrived got a room with a King size bed. The pullout couch was very difficult to set up (initially I thought it was broken). I don’t know if that was a Booking.com error or hotel error. Also, there was no hair dryer in the room and no regular coffee when we went down for breakfast. A little disappointing for the money that we spent.

The lobby/dinning areas are inviting and comfortable .

Stayed in November 2023

The furniture seemed to be up in our room. No ice on our floor had to go to the lobby to request ice

The front desk staff was welcoming and helpful

Stayed in August 2023

Disappointed with lack of towels. We had 5 family members staying and only received 2 towels. When we asked for more towels - we were provided with more. Also there were no towels at the pool.

Great location to cruise ship and facility was nice

Stayed in July 2023

Our room was spacious but the carpet was dated. The sofa and chairs were all too low to the ground which made it difficult to get up and down from them. The cushions of the sofa sunk down into the frame so it was not very comfortable. My chief complaint was the description of its location. A fifteen minute walk to the waterfront was not what we were expecting after reading the description of its location online. We thought we would be a block or two away at the most. The bathroom floor was treacherous after using the shower. There was nothing to prevent water from pooling on the floor which in turn made it very slippery.

The lobby was very inviting and the staff was friendly and courteous. The buffet breakfast was adequate but I'm not sure it was worth the additional cost.

Stayed in July 2023

Clean, quiet and conveniently located close to the Carnival cruise port.

Stayed in May 2023

I didn’t like that there weren’t any carts to move our belongings from the car to the room, Also as we were walking thu the lobby to the elevators, We noticed that the furniture that was so attractive at one time was so dirty. One of the reasons i travel from the Hampton area where my friends seek hotels to Norfolk to the Residence inn  is because of how Beautiful and well maintained it use to be. Also in my room the very in the bedroom had black soot or something blown on the ceiling in front of it. And the toilet kept running at times when it was flushed. Lastly the mini market near the front desk was out of everything. I hope this helps to bringing that wonderful hotel back to form. Starting with that eye sore walking thu the lobby looking at dirty furniture. It’s not a good look for The Marriott 

I normally stay here when i attend the Hampton Jazz Fest at the end of June, The staff were great as usual and the hotel was clean

Stayed in June 2023

There is no daily housekeeping. The parking garage said that the hotel validated the parking, but that wasn't true. Parking should be included with your stay. I have never paid for parking and I travel a lot!

The location was great! Having a kitchen was a nice amenity.

Stayed in May 2023