7311 West Green Road, Houston, TX 77064, United States
#98 of 431 hotels in Houston
Guests' ChoiceBased on 221 hotel reviews
8.3Cleanliness
8.7
Comfort
8.5
Location
8.7
Facilities
8.6
Staff
9.1
Value for money
8.5
Free WiFi
6.2
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End of dialog contentReviewed: 9 September 2024
Shaqwendolyn
United StatesThe pull out mattress is dirty with huge stains and need to be replaced.
The location, bed, gym and the full kitchen.
Stayed in September 2024
Reviewed: 12 June 2024
Nathan
United StatesDirty fitness room
Staff
Stayed in June 2024
Reviewed: 22 January 2024
Shae
United StatesThat there was no hot tub as listed.
The room and the amenities.
Stayed in January 2024
Reviewed: 20 January 2024
Josette
United StatesClean great customer service
Stayed in December 2023
Reviewed: 15 January 2024
Ayman
QatarGood staff, bed and breakfast
Stayed in January 2024
Reviewed: 5 August 2023
Crosley
United StatesMy overall experience was was really good. The only hiccup was that I had was when I was checking in and provided my card. One of the staff thought that the payment didn't go through and proceeded to send the payment through again as I told him that it did go through because I received a notification on my phone and showed it to him. My bank had sent the notification of the charge to my phone. I was not happy and told him that he needs to put the money back and reverse the charges. While he proceeded to credit my account back, this could have been avoided had he listened. Other than that one issue, which I am sure was a one-off I enjoyed my stay and would encourage others to book at this hotel.
I liked the professionalism of majority of the staff and willingness to help with any issues.
Stayed in July 2023
Reviewed: 29 June 2023
Kurt
United StatesWhen I swiveled the TV, it powered off. Couldn't find loose connection.
Stayed in June 2023
Reviewed: 15 June 2023
Whitney
United StatesThis is beyond their control but the police rolled up and took a lady in the back of their car. Other than that we felt pretty safe there.
I liked how the hotel had two bedrooms and a kitchen. The front desk worker was amazing. He helped us out so much.
Stayed in June 2023
Reviewed: 22 May 2023
Shavuina
United StatesTv remote did work with tv
Stayed in May 2023
Reviewed: 14 April 2023
Maria
Honduraslooked dirty rooms not renovated old and dark
Stayed in April 2023
Reviewed: 20 March 2023
Tiffany
United StatesBed was very uncomfortable and the vent in the bathroom didn't work.
Rooms were nice & a good size. Breakfast was delicious! Kids enjoyed the indoor pool.
Stayed in March 2023
Reviewed: 13 March 2023
Brandon
United StatesThere were a lot of teens that were very disturbing and disrespectful to the staff and other guests but the staff stayed on top of it and made sure they were taken care of I was concerned for their safety at times when there was only one staff
The staff was great and very friendly and was always happy to help with whatever I needed and made sure I felt safe when I was outside smoking at night really late and always checked on me and if I had any concerns they were right there to answer them and always had a smile and a good morning and good night
Stayed in March 2023
Reviewed: 27 February 2023
Edith
United Statesthe entrance
very clean
Stayed in February 2023
Reviewed: 2 January 2023
Kevin
United States$12.00 for parking
Everything was Ok
Stayed in January 2023
Reviewed: 19 December 2022
Rebecca
United StatesThe room was not the cleanest it could have been. There were mens underwear in one of the drawers and a hair in the soap holder.. but easy fixes and everything else appeared clean
I loved the continental breakfast, so many choices and it was all delicious! Also having access to the fireplace and outdoor grill was awesome. Just wish we would have stayed more than 1 night.
Stayed in December 2022
Reviewed: 11 November 2022
Candace
United StatesN/A
The staff was very accommodating.
Stayed in August 2022
Reviewed: 29 September 2022
Gerardo
United StatesLocation , I don’t like breakfast
Stayed in September 2022
Reviewed: 6 September 2022
Tawanda
United StatesBreakfast was same thing every day and under the sink in kitchen it had water leak
Breakfast could be little better and more choices to choose from instead of microwave stuff
Stayed in September 2022
Reviewed: 17 August 2022
Jacques
United StatesNo electric car charging stations
Stayed in August 2022
Reviewed: 17 August 2022
Jesse
United StatesSometime other people were partying way into the might which kept me awake. Maybe look into sound dealing material to help with that
The location, comfortable, staff very friendly and room was just what I needed
Stayed in August 2022
Reviewed: 4 June 2022
Callie
United StatesThe hotel was short staffed. They ran out of towels one day and when provided, some of them were frayed and old looking. One day I left my dirty towels outside my door for pick up and they were still there when we returned that evening. The mattress was not very comfortable. My husband threatened to check out early and go somewhere else
The location was right across from Willowbrook mall and 5 minutes from alot of restaurants and additional stores.
Stayed in May 2022
Reviewed: 4 June 2022
Hatch
United StatesDirty elevators, not enough luggage carts
Something’s could have been a little cleaner but overall it was okay
Stayed in March 2022
Reviewed: 18 April 2022
Latonya
United StatesThat you couldn't get in the pool when you got ready
Like every thing except the fact that you had register to get in the pool.
Stayed in April 2022
Reviewed: 4 April 2022
Anjohnna
United StatesN/A
Nice and clean
Stayed in March 2022
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