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  5. Reviews of Residence Inn by Marriott Houston Northwest/Cypress

Reviews of Residence Inn by Marriott Houston Northwest/Cypress This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

10456 Huffmeister Road, Cypress, TX 77065, United States of America

#5 of 9 hotels in Cypress

Guests' Choice

Review Score

Based on 120 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.9

  • Location

    8.9

  • Facilities

    8.7

  • Staff

    8.9

  • Value for money

    8.3

  • Free Wifi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 29, 2024

    9.0
    The staff accommodating me was awesome
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    More fruit

    The location was awesome. The breakfast needs improvement considering the cost of the hotel. Very disappointed.

    Stayed in April 2024

  • Reviewed: March 17, 2024

    7.0
    Overall good location clean would book again
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff could have been more pleasant and available

    In a good location and clean

    Stayed in March 2024

  • Reviewed: December 14, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The noise from the kids nextdoor!!

    The clean room and the customer service!

    Stayed in December 2023

  • Reviewed: December 13, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Pool heater not working. No heat on in the pool room. It was broke two months prior also. We have stayed here a few times. The safe was also not in the room as usual. We had requested a bathtub and got a shower.

    Location for what we had planned.

    Stayed in December 2023

  • Reviewed: November 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The staff at the front desk were not as friendly.

    The room was really nice and breakfast was good.

    Stayed in October 2023

  • Reviewed: October 9, 2023

    8.0
    Overall pretty comfortable stay would definitely stay again.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Shower wasn’t the cleanest had hair and dirt on shower walls.

    Very clean and polite staff. Location was perfect.

    Stayed in October 2023

  • Reviewed: September 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Usually they have towels out for the guests for the pool. Had to ask this time. I was wanting a tub. I was told they had no rooms with a tub, but we had same type room on same floor with a tub last time. The key card would not work at the main door for the pool entrance. I was told probably needed new batteries. Two hours later it apparently still needed new batteries.

    Close to Cypress TX. The indoor pool was great.

    Stayed in September 2023

  • Reviewed: August 31, 2023

    8.0
    It was ok for the moment
    • Leisure trip
    • Couple
    • Double Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool was green but we paid to be able to swim. How does that work???????

    The rooms were clean

    Stayed in June 2023

  • Reviewed: April 29, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    None for now

    The room setting is wonderful. Pls keep it up

    Stayed in April 2023

  • Reviewed: December 4, 2022

    7.0
    My stay was good. Food services and staff support at the hotel were very poor.
    • Leisure trip
    • Couple
    • Double Queen Studio with Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    Services were poor.

    cleanliness and location.

    Stayed in December 2022

  • Reviewed: August 5, 2022

    8.0
    overall the place was a good place to stay
    • Business trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    the cleaning service was rude. when asked for towels she said no.

    it was well kept

    Stayed in August 2022

  • Reviewed: June 7, 2022

    7.0
    Would definitely stay again.
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms were very clean.

    Stayed in May 2022

  • Reviewed: May 18, 2022

    8.0
    We enjoyed our time, but the services can use improvement.
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    Having to ask for clean towels every day was annoying. Not having daily maid service was unexpected. The breakfast was convenient, but not tasty.

    The staff was excellent, very responsive to our requests.

    Stayed in May 2022

  • Reviewed: May 15, 2022

    9.0
    I had an excellent stay and will use this location again when we are in town again.
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night

    Room A/C sounded like it was freezing up.

    The hotel and our room were very clean and the staff were very friendly. I really liked the having mobile room key to use. I also like the location of the hotel that it was easy to get to the restaurants and attractions nearby.

    Stayed in May 2022

  • Reviewed: April 25, 2022

    9.0
    Overall, it was a good stay.
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    There was a sign that said “pool/spa” but there was no spa.

    On-site laundry room and exercise room. also the size of room.

    Stayed in April 2022

  • Reviewed: March 1, 2022

    7.0
    If the mattress had not been an issue, it would have been a near perfect stay.
    • Business trip
    • Couple
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 3 nights

    The King size bed was very hard. There seemed to be no cushion top and it was a very solid mattress.

    The room location allowed easy access to parking lot. The room was also very nice.

    Stayed in February 2022

  • Reviewed: November 20, 2021

    9.0
    Nice accommodations
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    I had requested a room on the top floor 2 weeks prior to our arrival, but when we got there the room wasn't ready and we were given a room on the 2nd floor with a view of the roof.😔

    Nice, spacious, clean, well maintained hotel with great studio apartment-like room. We really enjoyed having the complete kitchen in our room!

    Stayed in October 2021

  • Reviewed: October 26, 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Internet was terrible. I called front desk and they said that was just how it was. Sometimes it worked, sometimes it didn’t. I was very disappointed bc I needed the internet to get some things done for work.

    Stayed in September 2021

  • Reviewed: July 16, 2021

    8.0
    There nice. Defiantly going back soon.
    • Leisure trip
    • Solo traveler
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 3 nights

    When i checked in there was a smell like boo boo. I didn't know where it came from but once I checked in the cart I used to load my things just so happen to be the issue. I didn't notice until I loaded my things on it and went to my room and the smell was on all my bags. The worst... I then smelled the cart and immediately smelled it on there. I then went to the front desk to complain and the same lady helped me her name starts with L but I'm sorry I just know she was African American and so nice. She gave me supplies they had spray and all to try and clean my things but the smell was still present on some of my things so I had to go and buy some stuff to take it out. Also the next day I ran out of towels and needed sheets after 2 days and when I went to desk the Mexican lady there told me to wait in the room for more. After 4-5 hours of no towels or sheets I called and requested at least to have towels because I wanted to take a bath and she told me to come down and get it which made me upset because I had already went down there and was frustrated for waiting. So I didn't go and she came down herself after a little while which was nice. Other than that she was nice and the room was perfect.

    I loveeee the room. Everything about the room I loved. Also the woman who checked me in was veryyy nice and explained everything perfectly and was very helpful the whole time I was there she was perfect.

    Stayed in June 2021

  • Reviewed: June 30, 2024

    3.0
    Noisy and bad bad
    • Business trip
    • Solo traveler
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Terrible terrible location, lots of road noise and TRAIN NOISE, horn noise also. Ac inside the room, quite noisy Low pressure shower Breakfast doesn’t worthy Bad is bad, quite tired

    Staff is great

    Stayed in June 2024

  • Reviewed: May 23, 2024

    10
    I’m truly grateful that this hotel was near our home. It was easy access to the freeway, gas stations, and restaurants n
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The elevators were the only drawback because they were a bit slow and the last day only one was working.

    The property felt like a safe haven for my family and I after the Houston Wind Storm on 5/16/24.

    Stayed in May 2024

  • Reviewed: May 6, 2024

    10
    Amazing!
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff was amazing! So kind and helpful

    Stayed in May 2024

  • Reviewed: January 1, 2024

    6.0
    The hotel was fine, but booking.com misled us in the size of the room.
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    On your website, through which I booked the room, it stated that 7 adults could stay in the room. We were traveling with family to a wedding and had 3 kids and 3 adults. When we arrived, we found that the room was 1 king bed and 1 sofa bed- room for 4 people, Max. We had to book an additional room for our family. Very disappointed in the misleading booking. Will not use booking.com again.

    The location was fine and the staff were nice.

    Stayed in December 2023

  • Reviewed: November 28, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Friendly staff, clean facility, comfortable beds, and great breakfast selections.

    Stayed in November 2023

Showing 1 - 25

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