51 Nassau Street, New York, NY 10038, United States
#377 of 422 hotels in New York
Guests' ChoiceBased on 640 hotel reviews
7.1Cleanliness
7.5
Comfort
7.5
Location
8.8
Facilities
6.9
Staff
8.1
Value for money
7.1
Free WiFi
8.2
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End of dialog contentReviewed: 9 September 2024
Iuliia
United StatesOne thing- more light needed in the room (in the bathroom above the mirror and in the room where where the table is). But all good! I don't know why all hotels are so expensive starting August 2024..
Excellent location, many restaurants and shops right around the hotel. Subway is close. Room is good. One thing- more light needed in the room (in the bathroom above the mirror and in the room where where the table is).
Stayed in September 2024
Reviewed: 31 August 2024
Niamh
United StatesThe lobby was incredibly tight and small as we are currently travelling it was difficult to get our suitcases and bags to the lift. The luggage hold area was some sort of closed restaurant adjacent to the hotel and just gave a grimey feel to the place. The bathrooms for the lobby were two flights of stairs down with no lift to it. We got “upgraded” to the 20th floor…. I would’ve hated to see the size of our original room, it was absolutely tiny for the price we paid for 4 nights! It was extremely loud at night so if you’re a light sleeper bring ear plugs and an eye mask very bright in the room at night. Also covered in scaffolding but that’s just the times we’re in!
Absolutely loved the location was so close to subways everywhere and loads of great food choices around! It was far enough out of the centre that you could feel safe and relaxed and not too far it’s a problem! The photos are a great example of the rooms and location but imagine it smaller as it is!
Stayed in August 2024
Reviewed: 27 August 2024
Lawson
United KingdomThe Tv didn't work. The door would jam sometimes, and you'd have to force it open with all your weight. This hotel is located an hour and a half away from Times Square (that's my mistake though I should've looked that up) so transportation was limited and expensive.
The view from the hotel window was nice. The room was clean. Staff (although I didn't interact with them much) were very friendly and accommodating
Stayed in August 2024
Reviewed: 31 July 2024
Anna
United Kingdomstayed for 4 nights. Room very clean- staff lovely and welcoming. Fresh towels daily and coffee in the morning. Great location for 9/11 and very close subway stations for other attractions which are easy to work out. Good air con in room
Stayed in July 2024
Reviewed: 29 July 2024
Luke
United StatesRoom did not have working power outlets and there were flies/bugs in the restroom that were off-putting. I notified staff after I checked out. Didn't spend that much time in the room other than to sleep.
Location and price
Stayed in July 2024
Reviewed: 12 July 2024
Sáenz
United StatesThe Black Bald man at the front desk
Location
Stayed in July 2024
Reviewed: 11 July 2024
Brigid
United StatesRooms are very compact were clean but not exceptional.
Close to all
Stayed in July 2024
Reviewed: 7 July 2024
Alysse
PolandThe room was not so cute... run down, smelled, old carpet, and warped walls.
Loved the staff. It felt like coming home!
Stayed in June 2024
Reviewed: 5 July 2024
Daniel
United StatesBathroom was small for a larger person.
Location was close to all subway lines.
Stayed in July 2024
Reviewed: 3 July 2024
Radmila
Czech RepublicWe stayed at the hotel twice. Our room on the third floor was not very clean, the window was dirty (some sort of mist on it) and the room was very dark and noisy, facing the dark wall and air conditioning of the opposite building. A room on the fourteenth floor (the hotel has about 20 floors) was much better, brighter and with a clean window. The air conditioning could be turned off, fortunately. It was possible to open the window five centimetres or so and admire the skyscrapers nearby.
The hotel's location is fantastic, a 5 minute walk to One World Trade Center, a 10 minute walk to Broadway and Wall Street., and a 15 minute walk to Battery Park where ferries leave for the Statue of Liberty and Ellis Island. Breakfast is not provided, but tea and coffee are available in the morning in the hotel lobby, along with apples and jogurt. Bottled water, biscuits or crisps were sometimes available during the day. The staff were very friendly and helpful.
Stayed in June 2024
Reviewed: 3 July 2024
Moss-coker
United StatesThe window view was not good not what I thought; just saw buildings. The room was small.
Good rate for the location, comfortable and clean.
Stayed in May 2024
Reviewed: 23 June 2024
Rebecca
United StatesNo breakfast no parking
Staff was friendly
Stayed in June 2024
Reviewed: 19 June 2024
Bruce
United StatesParking is off site in a parking garage. Not a problem as this is NYC. However! The Garage attendant refused to let me enter. I had to find other parking, time consuming and very very very expensive. $ 95.00 for 15 hours. The hotel staff were not able to offer any assistance. Sadly, we will need to put HOLIDAY INN at the bottom of our list when selecting the next place to stay.
Location. 5 minute walk to 9-11 museum/memorial.
Stayed in June 2024
Reviewed: 10 June 2024
Raquel
United StatesNo fridge, microwave. Toilet did not work well
Staff amazing and clean hotel
Stayed in June 2024
Reviewed: 10 June 2024
Kathleen
United StatesWater pressure was horrible in the shower. Lock on the door worked occasionally after many tries.
The woman at the front desk Friday night and Saturday was excellent. So helpful!
Stayed in June 2024
Reviewed: 31 May 2024
Jason
Trinidad and TobagoThe cleaners for the room were not thorough in their cleaning. Also, we asked a question about any preferential treatment for my spouse birthday online, but not one saw it fit to respond.
Location is perfect. Staff was helpful.
Stayed in May 2024
Reviewed: 29 May 2024
Ramesh
United StatesGood
Good
Stayed in May 2024
Reviewed: 28 May 2024
Kalkidan
United StatesEverything
All of it
Stayed in May 2024
Reviewed: 22 May 2024
Bronnenkant
United StatesThe gym was only machines and no weights, mats or space to do other types of workouts. The first night I was there there was only one towel in the bathroom. The next day when I saw the cleaning person I requested a bath mat, hand towel and washcloth. She provided those for me.
the room was fair and the staff was nice. It was also nice to have a light breakfast and snacks available.
Stayed in May 2024
Reviewed: 20 May 2024
Jason
United StatesVery clean
Stayed in May 2024
Reviewed: 13 May 2024
Sandra
AustraliaOut of date and staff would not help me organise a taxi to my next destination
Close to Every thing
Stayed in April 2024
Reviewed: 13 May 2024
Carlotta
United StatesWe called front desk for multiple things didn’t receive it.
Cleanliness
Stayed in May 2024
Reviewed: 2 May 2024
Oyoka
United StatesThe cigarettes they had buts outsid3 on the balcony it said you no smoking hotel .
I was able to get some sleep after a hard day of work
Stayed in May 2024
Reviewed: 29 April 2024
Alexandra
United StatesIt is a little bit old and needs some renovation. There was no hair dryer in the room but the staff quickly resolved this issue. They were very helpful and responsive.
The location is perfect. It is close to many attractions and the subway station.
Stayed in April 2024
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