9801 Natural Bridge Road, St. Louis, Saint Louis, MO 63134, United States
#44 of 71 hotels in Saint Louis
Guests' ChoiceBased on 683 hotel reviews
7.9Cleanliness
8.4
Comfort
8.4
Location
8.6
Facilities
8.3
Staff
8.5
Value for money
7.7
Free WiFi
7.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 October 2024
Michael
United StatesNo complimentary breakfast
Nice room and very clean
Stayed in October 2024
Reviewed: 28 October 2024
Riantae
United StatesN/a
Beautiful property
Stayed in October 2024
Reviewed: 24 October 2024
Colin
United StatesRan out of soap in the shower
Location and service
Stayed in October 2024
Reviewed: 21 October 2024
Mantro
United StatesIt was all good the ac unit was a little noisy thsts it
Secure parking made me feel like i didnt have to worry about nothing
Stayed in October 2024
Reviewed: 14 October 2024
Timothy
United StatesService employee didn't seem to be interested in helping with my bags.
Easy on boarding. Simple check in. Nice lobby and lounge area.
Stayed in October 2024
Reviewed: 3 October 2024
Lindsay
United StatesParking is $20 a day,Breakfast was $21 I paid $174 on booking.com when I believe I payed cheaper when I went thru no third party last month....
The Bar,the staff the view from the windows,the curtains are nice,I loved the bed and shower and the lobby area was beautiful I will definitely come back when I'm by the airport again
Stayed in October 2024
Reviewed: 30 September 2024
Stefanie
United StatesThe restaurant was not great. All of the speed bumps in the floor and caution markings made walking through the restaurant difficult. Our server was not very attentive.
I like the gated parking
Stayed in September 2024
Reviewed: 3 September 2024
Leonard
United StatesOut side sideways old scrubbing cracks dirty dusty broken needed complete replacement. Shower head leaks water from the plumber tape when they apparently tried to fix it before.
Secure elevator ride key needed to access your floor. Large seating area in the lobby.
Stayed in September 2024
Reviewed: 17 August 2024
Jodi
United StatesPillow- too soft. The shower configuration was odd and difficult to figure out. Instructions may have been nice. Reserved a room for 4. Only had 3 bath towels. Was obvious sone sort of renovation was happening in our area.
Left before breakfast. Location was great (airport and rental car return). Was easy to set up wake up call. Didn't like my pillow. Too soft.
Stayed in August 2024
Reviewed: 14 August 2024
Kimberlin
United StatesThe room was too small for the price, but it was ok
The Burger was good, I did not ask for swiss cheese on my burger, but I was good with it.
Stayed in July 2024
Reviewed: 6 August 2024
Page
United StatesI have a turkey sandwich and salad for lunch. The turkey was turkey lunch meat, not turkey. Had I known, I would not have ordered it. The lettuce had been around a while, too.
Nice hotel. Great location if you need to be near the airport. Great staff. I would recommend skipping the restaurant, if possible. However, there isn't much near by and the restaurant is convenient!
Stayed in August 2024
Reviewed: 24 July 2024
Wade
United StatesThere was nothing I didn't like. Maybe the time it took to go downtown from the hotel. The hotel is fabulous.
The room was clean, and the lobby was even better. I have stayed here before, and the hotel has been overhauled.
Stayed in June 2024
Reviewed: 23 July 2024
Jowanna
United StatesSystem was down at time of check in.
Convenient location
Stayed in July 2024
Reviewed: 22 July 2024
Amy
United StatesThe loud air conditioner
Nice hotel
Stayed in July 2024
Reviewed: 18 July 2024
Teressa
United StatesIt cost for parking and several cars were vandalized also breakfast wasn’t included
Staff was very friendly and place was really clean
Stayed in June 2024
Reviewed: 14 July 2024
Terriauna
United StatesI didn’t like how on the reservation it was one price but when I went and paid for it it was a totally different price
Stayed in July 2024
Reviewed: 11 July 2024
Kenny
United StatesRestaurant in hotel was outrageous had to leave to go find food. Guest that was there traveling up and down halls was drunk and sketchy. Lot of drunk people.
Stayed in July 2024
Reviewed: 29 June 2024
Shawn
United StatesOur room was next to 4 rooms being Air Scrubbed for 3 days. It was a loud constant machine fan noise that went on and on. I get that they have to do it, and we we so tired from baseball we got used to it but it wasn’t the best experience.
Nice hotel, clean, nice pool, bar, dinner area.
Stayed in June 2024
Reviewed: 25 June 2024
Terri
United StatesThere was a fingernail on the dresser and hair in my shower.
I was on a floor with construction. They had machines running all night. Clicking on and off made me feel like someone was trying to get in my room.
Stayed in June 2024
Reviewed: 10 June 2024
Mark
United StatesThe restaurant could have better prices and be more welcoming.
The overall asthetic was great. The beds were comfortable.
Stayed in June 2024
Reviewed: 3 June 2024
Karen
United StatesThe comforter was so stained. I didn't notice it the first night. I had a hard time sleeping the second night after noticing how stained it was. Just gross. Did not sleep well in general because of so many doors opening and closing until about 2am. The room to room noises were minimal though. The restaurant should have hand sanitizers available for people using the buffet. In general, the hotel is showing its age. It just seems like it could use a deep cleaning. I gave a poor rating for the view from the room since I was on the front side of the hotel and you see an expansive roof below you.
The bed was comfortable. TV worked well. I liked the in-room coffee maker with the pods. The room was laid out well. The person who brought dinner to me was very nice. Front desk and restaurant employees were very nice as well.
Stayed in June 2024
Reviewed: 29 May 2024
Coats
United Stateshad to pay for parking and pay for breakfast elevator stopped working no free wifi
Stayed in May 2024
Reviewed: 27 May 2024
Geneva
United StatesNo straight entrance to hotels elevator from rear of building and wish there was a jacuzzi
Breakfast should be served for free, or cocktails
Stayed in May 2024
Reviewed: 26 May 2024
Kealia
United StatesNothing I like everything about it
I think the property was nice 🙂
Stayed in May 2024
Kihei, USA
Adelaide, Australia
Dorfgastein, Austria
Waterford, Ireland
Słupsk, Poland
Groningen, Netherlands
Milan, Italy
Llucmajor, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content