1 West Wacker Drive, Chicago Loop, Chicago, IL 60601, United States
#37 of 180 hotels in Chicago
Guests' ChoiceBased on 348 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.7
Facilities
8.8
Staff
9.0
Value for money
8.0
Free WiFi
7.9
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End of dialog contentReviewed: 28 June 2024
Erica
United StatesThe hotel is very lovel and the location is fabulous. We had a view of the river and it was amazing! We had some issues the first night, but the staff immediately corrected it and gave us breakfast vouchers as an apology. Will definitely stay here again.
Stayed in June 2024
Reviewed: 25 April 2024
Bruce
United StatesLocation was excellent
Stayed in April 2024
Reviewed: 22 March 2024
Sara
United StatesBeautiful hotel, great location.
Stayed in March 2024
Reviewed: 20 March 2024
Jorge
United StatesThe property was well kept, cleaned, and modern. The river view was amazing!
Stayed in March 2024
Reviewed: 17 March 2024
Patty
United StatesI don’t have any complaints.
Loved the location, very nice.
Stayed in March 2024
Reviewed: 2 March 2024
Wayne
New ZealandThe only downer was the aircon in the room didn’t function very well. I wanted the room cooler but it took forever to cool to my comfort level. This however was not a huge issue as everything else ticked the boxes.
A very nice hotel with a good vibe. Excellent location on the river and close to so many things. The bed was great and room was tidy and clean.
Stayed in February 2024
Reviewed: 23 February 2024
Jennifer
United StatesThe hotel did not credit us the $25 per day destination package despite telling us that they would do so - both at reception and at the bar when we told them about the $25. Felt like a scam.
Stayed in February 2024
Reviewed: 13 February 2024
Evelyn
United Statesvalet parking and drink were pricey
close to many restaurants and boardwalk
Stayed in February 2024
Reviewed: 4 February 2024
Latascha
United StatesCity view
Stayed in February 2024
Reviewed: 29 January 2024
Amy
United Stateslocation was perfect!
Stayed in January 2024
Reviewed: 25 January 2024
Norberto
Puerto RicoDown town exelent
Stayed in January 2024
Reviewed: 6 January 2024
Ayse
United Kingdom-/
Style,location, comfort, staff
Stayed in January 2024
Reviewed: 21 December 2023
Ikbal
United StatesBathroom door needed WD40 to stop annoying squeaking. Upon request it was fixed. Need a grab bar to go in or out of the tub. Hair conditioner bottle ran out of liquid. They should have clear bottles to see if enough liquid is in there. Quality of food in Staytiin restaurant is poor.
Bed mattresses, sheets, comforters, towels are excellent. A few Pillows need upgraded by adding high quality feather ones.
Stayed in December 2023
Reviewed: 10 December 2023
Sharmila
United StatesBig bed, nice amenities
Stayed in December 2023
Reviewed: 25 November 2023
Jennifer
United StatesOnly complaint was check-out was at noon, and cleaning staff knocked on our door twice before 10:30am
Great location- close to theater district, very clean & spacious room/bathroom, comfortable bedding, liked the extra security of needing room key to go up elevator to the room
Stayed in November 2023
Reviewed: 14 November 2023
Roseann
United StatesWe truly loved everything!!
The very people whom run it! It helps that it is modern and clean with great food and drinks, clean rooms and the number of amenities is so appreciated!!
Stayed in November 2023
Reviewed: 11 November 2023
Jennifer
United StatesBreakfast buffet had cold undercooked eggs and definitely not worth the money.
Location in the the water district and on the red line. Staff was incredibly friendly and helpful. Rooftop bar was fun.
Stayed in September 2023
Reviewed: 23 October 2023
Valerie
United StatesLess than a block from the Chicago Theater. Clean. Super comfortable beds.
Stayed in October 2023
Reviewed: 17 October 2023
Penny
United KingdomThe roof top bar was noisy and the ID checking on entry seemed unnecessary. The deck was closed because of the weather. Generally the hotel was styled in dark grey colours, a bit gloomy in the corridors. The breakfast was ridiculously expensive, as was the cost of the room, which it seems was raised because of the Chicago Marathon.
The room on the 5th floor had a great view across the river and a comfortable settee at the window. The bed was very good and the room well styled. There was a fridge. A morning swim in the pool was delightful - a beautiful space with glazed roof and sides. It was easy to access with the room key and no hassles.
Stayed in October 2023
Reviewed: 10 October 2023
Barbara
United StatesThere were bugs in our sink everyday that would appear.
Stayed in October 2023
Reviewed: 6 October 2023
Erika
SpainThe room, location and the gym.
Stayed in August 2023
Reviewed: 5 October 2023
Rafał
PolandLocation is perfect
Stayed in October 2023
Reviewed: 5 October 2023
Patricia
IrelandWe weren't made aware of extra taxes and charges in advance
great views - clean comfortable room. Food was super.. Staff very helpful. Lifts waiting time was minimum as plenty to service the size of the hotel.
Stayed in September 2023
Reviewed: 28 September 2023
Susan
IrelandExcellent location, helpful staff
Stayed in September 2023
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